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Added 2 mins ago
WG
Supply Chain Coordinator
Western Global
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Developing and expediting supply plans at vendor level to ensure the smooth running of production and the on-time fulfilment of customer orders.
Added 2 mins ago
FS
Analyst Part Time Day
Fortinos Supermarket Ltd
Burlington, ON
- Part-time
…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 2 mins ago
A
Senior Repair Technician - ACX Auto Bugatti
AutoCanada
Dorval, QC
- $35 to $45 CAD / hour
- Other
ACX Auto Bugatti is proud to be part of the ACX Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group…
Added 2 mins ago
NF
Produce Clerk Part Time Day
No Frills
AB · Edmonton, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 2 mins ago
CB
Full time Baker
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Winnipeg, MB
- Full-time
Work as part of a small team to bake each morning, following carefully crafted recipesWork alongside your team to keep the bakery clean, and contribute to a great customer experienceBe…
Added 2 mins ago
A
Repair Technician - ACX Auto Bugatti
AutoCanada
Dorval, QC
- $28 to $35 CAD / hour
- Other
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Added 2 mins ago
YO
Swim Instructor
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Dartmouth, NS
- Part-time
Strong customer service and interpersonal skills
Added 2 mins ago
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Digital Editor (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As part of our recruitment process, candidates who advance to the next
Added 2 mins ago
E
Staff Product Manager, Professional Experience
ecobee
Toronto, ON
- Full-time
…a meaningful difference to the environment, all while being part of the exciting, connected home…
Added 2 mins ago
CL
Director, Learning & Development, Operations
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Winnipeg, MB
- Full-time
Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.
Added 2 mins ago
LC
Pharmacy Assistant, Hourly Full Time Flexible Shifts
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- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 mins ago
A
Repair Technician - ACX Waverley
AutoCanada
Winnipeg, MB
- Other
ACX Waverleyis part of a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified…
Added 2 mins ago
NF
Grocery Department Manager Full Time Night
No Frills
Lloydminster, AB
- Full-time
Exceptional customer service skills with a talent for building customer loyalty
Added 2 mins ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
LinkedIn
Boucherville, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 mins ago
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Corporate Controller
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Brandon, MB
- Full-time
Lead, hire, coach, and develop staff, including oversight of revenue administration and customer service functions
Added 2 mins ago
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Salesforce Developer
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Toronto, ON
- $82,543 to $113,495.5 CAD / year
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…award-winning team that’s passionate about health, well-being, and service. The Salesforce team strives to create sleek, innovative experiences leveraging the Salesforce platform and…
Added 2 mins ago
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Quick Lube Technician - Grande Prairie Nissan
AutoCanada
Grande Prairie, AB
- $18 to $24 CAD / hour
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As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
Added 2 mins ago
FS
Soup, Sandwich, Chill and Grill Clerk Part Time Day
Fortinos Supermarket Ltd
Brampton, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 2 mins ago
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Product Operations Lead | Place Ste-Foy
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Quebec, QC
- Full-time
…d’embauche du magasin et agit à titre de superviseur(e) en service tout en gérant les quarts de travail consacrés aux inventaires. Également, le ou la responsable des activités-produits…
Added 3 mins ago
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(CAN) Dairy Frozen Associate
Walmart
Bridgewater, NS
- Part-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 3 mins ago
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(CAN) Meat Associate
Walmart
Bridgewater, NS
- Full-time
…fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and…
Added 3 mins ago
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Temporary Part-time Overnight Associate
Walmart
Ajax, ON
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To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 3 mins ago
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(CAN) Meat Associate
Walmart
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- Part-time
…fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and…
Added 3 mins ago
LC
Home Clerk Part Time Day
Loblaw Companies Limited
Thunder Bay, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 3 mins ago
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HMR Clerk Part Time Day
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Amherst, NS
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Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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