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Associate Insurance Advisor
Co-operators
Edmundston, NB
- Full-time
…insurance) and may provide some basic support for additional product…
Added 14 mins ago
Account Coordinator
Univar Solutions
Toronto, ON
Liaise with Product Management to share information with customers
Added 14 mins ago
SI
Journeyman Machinist
Stream-Flo Industries
Edmonton, AB
- Full-time
Responsible to ensure product quality meets drawing specification.
Added 14 mins ago
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Superintendent, Parts (12-month)
SMS Equipment Inc.
Elkford, BC
- Full-time
…you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages,…
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Associate Test Technician
Element Materials Technology
Kitchener, ON
- $24 to $25 CAD / hour
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Pest Technician - We'll Train! (Base Salary, Commission & Bonus included)
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- Full-time
Follow safety procedures and product instructions at all times when using fumigants, pesticides and power spraying equipment, such wearing protective gear guidelines
Added 14 mins ago
P+
Director of Engineering
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Ottawa, ON
- Full-time
…high-performing and inclusive culture, and collaborate closely with Product Management, Project Management, Operations, Quality, and Security. You will also champion modern engineering…
Added 14 mins ago
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Assistant Grocery Manager
Farm Boy Inc.
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- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 14 mins ago
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Assistant Service Manager
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- From $21 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 14 mins ago
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Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Build a positive, collaborative team culture by leading regular huddles to share goals, celebrate successes, strengthen product knowledge, and encourage two-way feedback.
Added 14 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Ottawa, ON
- From $53,500 CAD / year
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Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
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Temporary Fashion Associate - Reitmans
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- Part-time
Use product knowledge and current promotions to drive add-on sales and support store performance.
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Associate Principal Engineer -- Infor M3 Customer Order Management Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all…
Added 14 mins ago
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Seasonal Customer Experience Representative
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Engage warmly with customers on the sales floor, understanding their needs and curating personalized product recommendations
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EC
Material Handler
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Nisku, AB
- Full-time
Able to develop comprehensive product knowledge
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Senior Data Scientist - Fraud Detection
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- $120,000 to $150,000 CAD / year
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Produce clear, evidence-backed technical reports and case studies for product, engineering, operations, legal, and executive stakeholders
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Sales Representative - Facility Services
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…practice valuable skills in cold-calling, in-person sales, product demonstrations, negotiations, objection-handling, and…
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Inside Sales Representative - HVAC
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HVAC/Hydronics Inside Sales Representative
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Toronto, ON
- Full-time
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Customer Service Specialist
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- Full-time
Answering product availability questions and proposing alternatives as needed
Added 15 mins ago
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Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
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- $95,000 to $127,000 CAD / year
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Added 15 mins ago
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Customer Solutions Specialist
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- Full-time
Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
Added 15 mins ago
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MEC North Vancouver - General Manager
MEC
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- $89,500 to $112,200 CAD / year
- Full-time
What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and…
Added 15 mins ago
CC
Sales Representative - Facility Services
Cintas Canada
Tecumseh, ON
- Full-time
…practice valuable skills in cold-calling, in-person sales, product demonstrations, negotiations, objection-handling, and…
Added 15 mins ago
PR
Samsung Home Electronics Sales and Product Specialist
Premium Retail Services
Toronto, ON · East York, ON
- Full-time
As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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