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Added 1 min ago
CU
Graduate Administrator
Carleton University
Ottawa, ON
- Other
…responsible for the day-to-day administration of the graduate program. S/he provides direction to students and faculty with regard to graduate issues such as admission and program…
Added 1 min ago
CU
Graduate Administrator (Term)
Carleton University
Ottawa, ON
- Other
…and advisory support across admissions, student advising, in-program administration, funding and awards, events, and graduation processes while ensuring compliance with University, Faculty,…
Added 1 min ago
CU
Co-op Student Advisor
Carleton University
Ottawa, ON
- Other
Working under the direction of the Assistant Manager, Co-op Operations, the Co-op Student Advisor, the primary point of contact for co-op students, is responsible for the success of…
Added 1 min ago
CU
Career Consultant
Carleton University
Ottawa, ON
- Other
Reporting to the Manager Career Development, the Career Consultant is responsible for the development and delivery of a full suite of career development services and programs for students…
Added 1 min ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 1 min ago
AC
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
- Internship
The Junior Category Manager provides support to the Category and Merchandising Team and vendor partners in everyday functions of their categories. They are responsible for conducting…
Added 1 min ago
S
Full Time Store Manager (Optical): Victoria, BC
Specsavers
Victoria, BC
- Full-time
As a Store Manager at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll run the daily retail operations of Specsavers’ store. As the leading…
Added 1 min ago
V
Store Team Lead Full-Time
Vessi
Richmond, BC
- Full-time
Support the Store Manager and Assistant Store Manager with day-to-day operations, including opening and closing, processing shipments, inventory management, loss prevention and health and…
Added 1 min ago
V
Store Team Lead Full-Time
Vessi
Burnaby, BC
- Full-time
Support the Store Manager and Assistant Store Manager with day-to-day operations, including opening and closing, processing shipments, inventory management, loss prevention and health and…
Added 2 mins ago
CO
RCMP Community Engagement
City of Cranbrook
Cranbrook, BC
- Full-time
Under the direction of the Detachment Commander and Municipal Operations Manager, the Community Engagement Coordinator position leads, develops, promotes, evaluates and coordinates crime…
Added 2 mins ago
PH
Electroneurophysiology Technologist P1
Providence Healthcare
Vancouver, BC
- Full-time
Reporting to the Patient Care Manager, Ambulatory Care and receiving work direction from the Physician Head, Neurology, the Electroneurophysiology Technologist performs technical functions…
Added 2 mins ago
PH
Booking & Program Clerk VR
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs:
Added 2 mins ago
NF
District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
As a District Sales Manager at Neo Financial, you will be a pivotal leader responsible for the profitability and success of a designated district, encompassing up to six mall locations. You…
Added 2 mins ago
TT
Project Engineer (Laval)
trane technologies
Laval, QC · Longueuil, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 2 mins ago
T&
Senior Project Manager / Senior Consultant, Stakeholder Management
Turner & Townsend
Toronto, ON
- Full-time
As a Senior Project Manager / Senior Consultant, Stakeholder Management, you will:
Added 2 mins ago
R(
Assistant Store Manager - Faubourg de la Gare Vaudreuil
Reitmans (Canada) Ltée/Ltd
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 2 mins ago
O&
Cook - Maison Selby
Oliver & Bonacini
Toronto, ON
- Full-time
Access to our Employee Assistance Program for confidential support
Added 2 mins ago
D
Intermediate Electrical Designer/Engineer
Danaher
Concord, ON
- $90,000 to $103,000 CAD / year
- Full-time
This position reports to the Electrical Hardware Development Manager and is part of the Mass Spec Hardware Development department located in Concord, Ontario, and will be an on-site role.
Added 2 mins ago
A
Assistant Director, Finance and Business Support
AccorHotel
Lake Louise, AB
- Full-time
…specialization in accounting or enrolled in a recognized accounting program with progression to 4th or 5th…
Added 2 mins ago
D
Automation Engineer
Danaher
Burnaby, BC
- Full-time
This position reports to the Integration Manager and is part of the Integration Team located in Burnaby, BC and will be an on-site role.
Added 15 mins ago
A
Planificateur (trice) de projet
ABB
Quebec, QC
- Full-time
Support the project manager and project team in detailed and strategic project planning.
Added 15 mins ago
FH
Senior Indigenous Cultural Advisor
Fraser Health Authority
Pitt Meadows, BC
- $35.36 to $50.83 CAD / hour
- Full-time
In collaboration with designated program/service team and Aboriginal Health Manager, informs and influences policy development efforts to embed cultural safety within existing practice,…
Added 15 mins ago
UH
Clinical Extern, Nursing
Unity Health Toronto
Toronto, ON
- Temporary
…experience through the Ministry of Health’s Clinical Extern Program. As a proud participating organization, we are excited to support and mentor the next generation of nurses by providing…
Added 15 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Regina, SK
- Full-time
…projects across Western Canada. As a Environmental Project Manager, Transportation & Municipality Specialist you'll lead some of the region's most complex environmental assessment and…
Added 15 mins ago
S
Interm Replenishment - Clerk Department Second Grocery
Sobeys
St. John's, NL
- Full-time
…Grocery Department and staff in the absence of the Grocery Manager. Actively contribute to an environment of employee and customer…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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