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Added 5 mins ago
Sr. CAD Coordinator S5
OSI Maritime Systems
Burnaby, BC
…Our collaborative and dynamic environment ensures every team member contributes to advancing marine safety and operational excellence. With a global presence, we are proud to have offices…
Added 5 mins ago
FOH Management - Events Manager
Northland Properties
Toronto, ON
The number one focus of each member of the management team is to lead a great shift. Leading a great shift
Added 5 mins ago
001 - Student Support Officer
Métis Nation of Ontario
Atikokan, ON · Bancroft, ON · Barrie, ON · Blind River, ON · Brampton, ON · Chapleau, ON · Cochrane, ON · Dryden, ON · Fort Frances, ON · Geraldton, ON · Gravenhurst, ON · Greater Napanee, ON · Haileybury, ON · Hamilton, ON · ON · Kingston, ON · Kitchener, ON · London, ON · Mattawa, ON · Midland, ON · North Bay, ON · Ottawa, ON · Owen Sound, ON · Peterborough, ON · Renfrew, ON · Sault Ste. Marie, ON · Sudbury, ON · Thorold, ON · Thunder Bay, ON · Timmins, ON · Toronto, ON · Whitby, ON · Windsor, ON · Kenora, ON · Napanee, ON
The Student Support Officer is responsible for the day-to-day operations of the MNO’s Post-Secondary Education direct funding programs- inclusive of the PSE Financial Assistance Program,…
Added 5 mins ago
Student Research Assistant, Energy (Casual)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
…assistants work under the direct supervision of an academic staff member in classroom, lab, or field…
Added 5 mins ago
DH
Pest And Hoarding Control Specialist
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Toronto, ON
- Full-time
…maintain pest free environments, to find home care solutions and support tenants to reduce hoarding related activities. This position provides personal hands-on assistance to address issues…
Added 5 mins ago
CO
Part-Time Security Guard
Canadian Opera Company
Toronto, ON
- Part-time
Reporting to the Security Coordinator, this opportunity will appeal to a confident individual with exceptional customer service and communication skills. As a member of the Security
Added 5 mins ago
JI
Paint Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
…products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to…
Added 5 mins ago
JI
Yard Associate
J.D. Irving, Limited
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- Part-time
…products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to…
Added 5 mins ago
RF
Road Controller
Right Flow Solutions Ltd
Canada
- Contract
Mentor and support employees/contractors with corporate HSE programs, as well as provide enforcement where needed to comply with legislated requirements.
Added 5 mins ago
TS
Residential Support Worker
The Salvation Army in Canada
Winnipeg, MB
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 5 mins ago
EC
Mental Health & Addiction Support Worker Casual
EHN Canada
Saskatoon, SK
- Temporary
As a vital member of our interdisciplinary team, the primary function of the Mental Health and Addiction Support Worker (MHASW) is to ensure that EHN Canada operates in accordance with the…
Added 5 mins ago
MH
Orthopaedic Technologist or Technician
Mackenzie Health
Richmond Hill, ON
- $35.74 to $43.57 CAD / hour
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As a member of the interdisciplinary team, the Registered Orthopaedic Technologist or Technician provides direct client centered care in support of the delivery of orthopedic services in…
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Sales Planning & Strategy Manager
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Toronto, ON · North York, ON
- Full-time
…consolidates sales inputs, monitors performance and follows actions to support coordinated…
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TExpress Logistics
Toronto, ON
- Full-time
…and following all safety and compliance procedures. The team member will work closely with warehouse staff, drivers, and supervisors to support efficient logistics operations and meet…
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TS
Store Associate
The Salvation Army in Canada
Surrey, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 20 mins ago
Registered Nurse, Casual - Diagnostic Imaging
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Assist with orientation, mentorship and preceptorship of new staff and students.
Added 20 mins ago
Medical Radiation Technologist (MRT) – CT & Radiography - Casual
Southlake Health Community
Newmarket, ON · Southlake Health
The Medical Radiation Technologist works as a member of the interdisciplinary team providing their professional expertise to internal/external customers.
Added 20 mins ago
Lincoln Alexander Student Service Assistant
University of Guelph
Guelph, ON
…this role provides proactive, empathetic, and professional support to students, staff, faculty, and visitors. The service and advice provided impacts students' decisions regarding…
Added 20 mins ago
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Personal Banking Associate - Le Plateau-Mont-Royal (18.75 hours)
TD
Montreal, QC
- Part-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 20 mins ago
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Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 20 mins ago
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Personal Banking Associate - Guy & Sainte Catherine (30 hours)
TD
Montreal, QC
- Part-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 20 mins ago
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Personal Banking Associate Trainee - Montreal-Est
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Montreal, QC
- Full-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 20 mins ago
Harm Reduction Outreach
Lookout Housing and Health Society
Langley (District), BC · Langley, BC
…reduction supplies throughout the Society, orienting and supporting staff to carry out their duties within the harm reduction framework. The people we serve may have a variety of…
Added 34 mins ago
A
Personal Support Worker - AgeCare Trilogy
AgeCare
Toronto, ON · AgeCare Trilogy
- Part-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
Added 34 mins ago
A
Personal Support Worker - AgeCare Trilogy
AgeCare
Toronto, ON · AgeCare Trilogy
- Part-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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