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Added 2 mins ago
PR
Sous Chef
Pluvio restaurant + rooms
Ucluelet, BC
- $65,000 CAD / year
- Full-time
…with Chef Warren Barr and the leadership team, you will help lead the day-to-day operation of our culinary program, mentor and develop the team, uphold our high standards, and ensure every…
Added 2 mins ago
LD
Food Service Supervisor
Lee's Donuts
Vancouver, BC
- $50,000 to $65,000 CAD / year
- Full-time
Schedule: The shop operates seven days a week, including weekends and early morning shifts
Added 31 mins ago
AH
Medical Radiation Technologist II
Alberta Health Services
Lacombe, AB
- Part-time
…Technical troubleshooting. Ordering and maintenance of supplies inventory. Reviewing/monitoring financial, personnel and statistical reports. Implementing site-based procedures. Liaise with…
Added 31 mins ago
BV
FACILITIES AND MAINTENANCE MANAGER
Bureau Veritas | Marine & Offshore
Vancouver, BC
- Full-time
Providing management and leadership to Maintenance Supervisor, Maintenance Planner, and Shift Lead Hands.
Added 31 mins ago
AH
Service Worker I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…room; inspecting and reporting damaged equipment; and tracking inventory, alerting leadership when supplies fall below baseline. Must wear personal protective equipment such as masks…
Added 2 hours ago
W
(CAN) Customer Service Manager
Walmart
Slave Lake, AB
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 3 hours ago
W
(CAN) Customer Service Manager
Walmart
Trenton, ON
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 3 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Rouyn-Noranda, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 4 hours ago
FA
Warehouse Operations Supervisor
FTAI Aviation
Montreal, QC
- Full-time
Ensure inventory accuracy, compliance, and audit readiness, including adherence to internal procedures, maintenance policies, and aerospace industry standards.
Added 4 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Slave Lake, AB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 4 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Cobourg, ON
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 4 hours ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Valleyfield, PE
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 4 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Valleyfield, PE
- Full-time
Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
Added 4 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Rouyn-Noranda, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 4 hours ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 4 hours ago
W
(CAN) Stocking 3 Team Lead
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
5. Review completed schedules with People Lead.
Added 4 hours ago
W
(CAN) Gérant de rayon, déchargement
Walmart
Shawinigan, QC
- Part-time
…clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and operational…
Added 4 hours ago
W
(CAN) Leader d'équipe, mode
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
5. Review completed schedules with People Lead.
Added 4 hours ago
W
(CAN) Customer Service Manager
Walmart
Cobourg, ON
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 4 hours ago
UO
Lab Instructor, Bioengineering
University of Waterloo
Waterloo, ON · Douglas Wright Engineering Blg
- Full-time
Lead in and provide assistance in the design, development and fabrication of complex laboratory experiments
Added 5 hours ago
FH
Reservations Experience Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.
Added 5 hours ago
SH
Dietary Aide
Shared Health-Soins Communs
Neepawa, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 5 hours ago
AC
Food Services Manager - Camp Brigadoon
Aramark Canada
Aylesford, NS
- Full-time
Must have own transportation to camp
Added 5 hours ago
AC
Food Service Supervisor
Aramark Canada
Mississauga, ON
- Full-time
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food Service Supervisors to join our passionate Food Services Team.…
Added 5 hours ago
PN
Special Finance Manager
Pacific Nations Auto Sales
Campbell River, BC
- Full-time
to our inventory, lender relationships, dealership facilities, and administrative support.* Opportu

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Team leadership

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Retail Operations
Product Knowledge
Time Management
Data Entry
Leadership
Team Motivation
Sales Strategies
Retail Management

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Work requirements

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