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Added 6 mins ago
S
Store manager - retail
Shell
Salmon Arm, BC
- From $40 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 9 mins ago
DC
Full Time Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
Reporting to the Operations Manager, this critical role will work a 40-hour work week, driving established routes to collect donated clothing and household items from our valued customers’…
Added 9 mins ago
UO
Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
Negotiates and authorizes contracts for goods and services related to events and operations of the institute.
Added 9 mins ago
JI
Technical Analyst, Halifax
J.D. Irving, Limited
Moncton, NB
- Full-time
J.D. Irving, Limited (JDI) is a family-owned company with diverse operations across Atlantic Canada and beyond, including forestry and forest products, shipbuilding, transportation, food,…
Added 9 mins ago
LL
Cook_Casual
Levante Living
Old Stittsville, ON
- $18.62 CAD / hour
- Contract
In the absence of the Manager of Culinary Services assumes responsibility for departmental operations including menu changes as necessary, requisitions and purchases food and other supplies…
Added 10 mins ago
MD
IT Business Manager - State Prog Admin Manager Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…position leads interagency collaboration with Minnesota IT Services (MNIT) and other enterprise operations agencies to develop coordinated governance approaches, establish interagency…
Added 10 mins ago
DR
District Manager
Dawn Recruiting Agency
Ottawa, ON
- $80,000 to $100,000 CAD / year
- Full-time
We have an exciting opportunity for a District Manager to lead our client’s Ottawa operations. Our client is a General Contractor and Construction Management services company with a diverse…
Added 10 mins ago
A
Senior Manager Financial Reporting
Altis
Montreal, QC
- $110,000 to $130,000 CAD / year
- Full-time
…We're partnering with a well-established Canadian financial services organization seeking a Senior Manager, Financial Reporting to lead a talented team through an exciting period of growth…
Added 10 mins ago
L
Sustainable Energy Advisor - GTA
Lightenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
As a newly accredited Certified Energy Manager (CEM), you will play an important role in helping our clients reduce energy consumption, lower operating costs, and achieve their…
Added 10 mins ago
SM
Marketing Intern – CRM Research
SERV-ALL Mechanical Services LTD.
AB · Edmonton, AB
- Internship
SERV-ALL Mechanical Services is seeking an organized and curious post-secondary student to help us evaluate customer relationship management (CRM) software for our HVAC service, building…
Added 10 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
Priority Worldwide is seeking an experienced Station Manager to lead the overall operations, performance, and continued growth of our Montreal station.
Added 10 mins ago
I
Network Solutions Architect
ISM
Regina, SK
- Full-time
The Technical Solutions Manager (Network Solutions Architect) is responsible for designing, validating, implementing, and transitioning network technologies and services from project…
Added 10 mins ago
GO
Depot Manager
Government of Prince Edward Island
Summerside, PE
- $86,154 to $105,914 CAD / year
- Full-time
…basis. The position provides direction and oversight for staff, services, and resources to ensure efficient operations and the delivery of high-quality service to Depot customers. The…
Added 10 mins ago
NH
IT Ops (Operation & Support) Manager
North Horizon Holdings Inc.
Toronto, ON · North York, ON
- $110,000 to $150,000 CAD / year
- Full-time
We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to…
Added 10 mins ago
DR
Maintenance Technician
Dawn Recruiting Agency
Calgary, AB
- $60,000 to $65,000 CAD / year
- Full-time
Maintenance is accountable to the Manager, Operations or Manager, Landscaping Operations for performing daily routine minor maintenance activities to ensure that the property and its…
Added 10 mins ago
QM
Responsable des comptes fournisseurs et des comptes clients - LaSalle (mode hybride) - 100 k$ à 125
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $125,000 CAD / year
- Full-time
Nous recherchons un responsable des comptes fournisseurs et des comptes clients expérimenté pour superviser ces deux services et diriger une équipe de cinq employés. Relevant du contrôleur,…
Added 10 mins ago
TP
Assembler
Team Power Solutions
Saskatoon, SK
- Full-time
…innovative solutions across engineering, manufacturing, electrical services, instrumentation, and digital…
Added 14 mins ago
KJ
Restaurant manager
Kamome Japanese Restaurant
Tsawwassen, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 16 mins ago
GO
Depot Manager
Government of PEI
Summerside, PE
- Full-time
…basis. The position provides direction and oversight for staff, services, and resources to ensure efficient operations and the delivery of high-quality service to Depot customers. The…
Added 17 mins ago
SJ
Food services manager
SUSHICO JAPANESE RESTAURANT
Chilliwack, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 17 mins ago
NJ
Restaurant manager
Nori Japanese Restaurant
Nanaimo, BC
- From $37 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 18 mins ago
TF
Food services manager
The Fry
North York, ON
- From $36 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 18 mins ago
LC
Food services manager
Lee Chen Asian Bistro
Toronto, ON
- From $36 CAD / hour
- Full-time
- On-site
Added 24 mins ago
TM
Manager, Business Innovation
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 24 mins ago
TH
Flooring & Decor Sales Specialist Part -Time - 7062 Clareview
The Home Depot
Canada
- Part-time
…locating merchandise, providing information on products and services, and making purchasing recommendations. Sales Specialists support In Stock initiatives by assessing stock levels and…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Team leadership

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Retail Operations
Product Knowledge
Time Management
Data Entry
Leadership
Team Motivation
Sales Strategies
Retail Management

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