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Added 14 mins ago
S
Firmware Engineer
Solidigm
Vancouver, BC
- Full-time
…in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At…
Added 14 mins ago
Safe Mobility Analyst
City of Edmonton
AB
…into actionable insights that protect lives. Reporting to the Team Lead of the Mobility Data Analysis team, you will provide specialized traffic safety analysis, including trend…
Added 15 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
Work closely with systems, software, mechanical, safety, and verification teams to integrate HFE considerations into system architecture and design from the earliest stages of development.
Added 15 mins ago
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Profit Centre Manager
EMCO Corporation
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Recruit, develop, coach, mentor and lead a world-class team
Added 15 mins ago
AC
Digital Experience Developer, Campaign Operations
Air Canada
Dorval, QC
- Full-time
We are looking for a Digital Experience Developer to join the Digital Production team and take ownership of the development and delivery of promotional digital experiences across email, web…
Added 15 mins ago
AC
Product Owner, Loyalty Design and Experience
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada is seeking a highly motivated, detail-orientated Product Owner to join the Loyalty Program Development team. The Product Owner, Loyalty Design & Experience, is responsible for…
Added 29 mins ago
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Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
Deloitte Global is looking for a Senior Manager of Technology Procurement that leads global category strategy development, sourcing, negotiations and contracting within a group of…
Added 29 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Participates as a member of the School’s Leadership Team in the development of strategic priorities, goals and objectives for the School; establishes and participates in other School…
Added 29 mins ago
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Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
…outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can…
Added 29 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Acts as the lead analyst/programmer for software development, and lead architect for data management and database solutions. Provides design input and strategic technical suggestions in…
Added 29 mins ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
Coeur Mining attracts and hires highly skilled individuals. By joining our team, you can look forward to:
Added 29 mins ago
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5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 29 mins ago
NG
Mine Engineering Co-op
New Gold Inc.
Kamloops, BC
- Volunteer
Coeur Mining attracts and hires highly skilled individuals. By joining our team, you can look forward to:
Added 29 mins ago
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Branch Manager
Dexter
Regina, SK
- Full-time
Our Regina branch is built around parts and service for trucks and trailers. As Branch Manager, you’ll lead the branch end to end: parts sales, the service shop, customer service, the…
Added 29 mins ago
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Lead Quality Assurance Developer
OpenText
Waterloo, ON
- Full-time
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 29 mins ago
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Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
A Development role at OpenText is more than just a job; it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge Information Management…
Added 29 mins ago
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SailPoint IdentityIQ Developer
Zoho
Brampton, ON
- Contract
Lead technical discussions, mentor team members, and collaborate with business, security, and infrastructure stakeholders to deliver IAM solutions.
Added 29 mins ago
RD
Senior DevOps Engineer (Azure Infrastructure & Platform)
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
SDLC & DevSecOps Integration: Embed security and compliance controls across the entire software development lifecycle, integrating code scanning (Snyk, SonarQube), artifact management…
Added 29 mins ago
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Vehicle Lot and Logistics Supervisor
EBlock
Oshawa, ON
- $65,000 to $75,000 CAD / year
- Full-time
Lead vendor accountability through performance reviews, deficiency resolution, and SOP development and maintenance.
Added 29 mins ago
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Senior SDET / Quality Engineering Lead/Architect
Droisys
Brampton, ON
- Contract
We are seeking a Senior Software Development Engineer in Test (SDET) / Quality Engineering Architect to join our team. The ideal candidate will have strong experience in architecting…
Added 30 mins ago
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Team Lead, Transportation Infrastructure
AtkinsRéalis
Calgary, AB
- Full-time
Join AtkinsRéalis as a Transportation Infrastructure Team Lead and help shape the future of transportation across Alberta. Based in Calgary, you will have the opportunity to lead a growing…
Added 30 mins ago
CS
Culinary Manager
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Full-time
…fostering alignment and successful execution. You'll adeptly lead a team, oversee financials, and prioritize resident satisfaction for a cohesive, high-achieving culinary operation.…
Added 30 mins ago
CS
Culinary Manager- 6 Month Contract
Cogir Senior Living
Calgary, AB · Chateau Renoir
- Full-time
…fostering alignment and successful execution. You'll adeptly lead a team, oversee financials, and prioritize resident satisfaction for a cohesive, high-achieving culinary operation.…
Added 30 mins ago
CS
Office Manager
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Full-time
In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.
Added 30 mins ago
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Data Scientist III
TD
Toronto, ON
- Full-time
We are seeking a Data Scientist III to lead AI adoption and AI-enabled process transformation for the CPSB AI2 team. This role will work across business, analytics, data, technology, risk,…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Team leadership

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Retail Operations
Product Knowledge
Time Management
Data Entry
Leadership
Team Motivation
Sales Strategies
Retail Management

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