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Added 9 hours ago
CE
Organizational Lead - Communications
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
Develops and stewards consistent organizational messaging and communications strategy aligned with CELC’s vision framework.
Added 10 hours ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Work with data stewards to ensure access to information and the interpretation of data is accurate.
Added 11 hours ago
T
Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
Partner with EDMO stakeholders, Product Owners, Data Owners, Data Stewards, engineering teams, architects, governance teams, and control partners to understand objectives, pain points,…
Added 12 hours ago
Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 12 hours ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 13 hours ago
Seasonal Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 13 hours ago
GE
1 Section of Int. English - Turning Point asynchronous eLearning*
Grand Erie District School Board
ON · Langton, ON
- Full-time
…reside within the Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play on, and commit to working together in the spirit of…
Added 13 hours ago
GE
1 Section of Sr. Literacy - Turning Point asynchronous eLearning*
Grand Erie District School Board
ON · Langton, ON
- Full-time
…reside within the Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play on, and commit to working together in the spirit of…
Added 14 hours ago
GE
1 Section Asynchronous eLearning - Senior English
Grand Erie District School Board
Brantford, ON
- Full-time
…reside within the Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play on, and commit to working together in the spirit of…
Added 16 hours ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC
- Full-time
Prospects, cultivates, solicits, secures, manages and stewards a prescribed level of new and existing partner and donor accounts independently to meet direct revenue goals for the CG…
Added 16 hours ago
GS
Scrum Master / Project & Delivery leader
Gala Solutions
Toronto, ON
- Contract
Coordinate cross-functional teams, including data stewards, data owners, product managers, engineering, architecture, and business stakeholders
Added 17 hours ago
E
Staff Product Manager, Professional Experience
ecobee
Toronto, ON
- Full-time
At ecobee, Product Managers are expected to operate as builders, storytellers, and stewards of the business: we stay deeply connected to customer needs and delivery realities, we clarify…
Added 17 hours ago
Environmental Educator
Government of Alberta
Calgary, AB
We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural…
Added 17 hours ago
GP
Staff Product Manager, Professional Experience
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
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Added 17 hours ago
GC
Full-time EVS Supervisor
Great Canadian Entertainment
Toronto, ON
- Full-time
Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
Added 19 hours ago
GC
Full-time Housekeeping Supervisor
Great Canadian Entertainment
Toronto, ON
- Full-time
Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
Added 21 hours ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 21 hours ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 21 hours ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 1 day ago
SS
Sask Sport - Shipper/Receiver
Sask Sport
Saskatoon, SK
- Full-time
As stewards of public trust and partners in community development, we strive to ensure our team reflects the people we serve. Accommodations are available throughout the recruitment process…
Added 1 day ago
A
Refinery Planning Economist (Relocation to Saudi Arabia is required.)
aramco
Calgary, AB
- Full-time
…future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and…
Added 1 day ago
Logistics Coordinator
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Added 1 day ago
GE
1 Section Turning Point - Technology & Skilled Trades (asynchronous eLearning*)
Grand Erie District School Board
ON · Langton, ON
- Part-time
…reside within Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play, and commit to working together in the spirit of…
Added 1 day ago
GE
1 Section Turning Point - Sr. Family Studies (asynchronous eLearning*)
Grand Erie District School Board
ON · Langton, ON
- Part-time
…reside within Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play, and commit to working together in the spirit of…
Added 1 day ago
GE
1 Section Turning Point - Int. History (asynchronous eLearning*)
Grand Erie District School Board
ON · Langton, ON
- Part-time
…reside within Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play, and commit to working together in the spirit of…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Team leadership

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Training
Onboarding
Retail Operations
Product Knowledge
Time Management
Data Entry
Leadership
Team Motivation
Sales Strategies
Retail Management

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