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Added 11 mins ago
PG
Manager, Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…innovative, well-targeted, business-building social media marketing solutions to meet or exceed client objectives. This involves the creation and execution of social media plans, unearthing…
Added 11 mins ago
SI
SAP iXp Intern - Change Management Engineering
SAP IT Business Systeme
Vancouver, BC
- $26 to $38 CAD / hour
- Internship
We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems - whatever stage of your career you're at.
Added 11 mins ago
VE
Proposal Procurement Lead (North America)
Veolia Environnement SA
Oakville, ON
- Full-time
…management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological…
Added 11 mins ago
S
Civil Designer - Civil 3D proficient
SYSTRA
Toronto, ON
- Full-time
…consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the…
Added 11 mins ago
RF
Compositing Supervisor
Rodeo FX
Montreal, QC
- Full-time
Propose achievable artistic solutions that take technical, budgetary, or production constraints into account.
Added 11 mins ago
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Director, Compliance
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Toronto, ON · Montreal, QC
- Full-time
…composure, your sense of humour, or your bias for practical solutions. The ideal candidate brings gravitas, sharp problem-solving instincts, and genuine enthusiasm for Sagard's growth…
Added 11 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Missions System International
Calgary, AB
- Full-time
…security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we…
Added 11 mins ago
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Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
…security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we…
Added 26 mins ago
S
Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
…help them solve their most complex challenges, architecting solutions that bring the power of science to…
Added 26 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…systems. This individual will research, analyze, implement solutions to support and enhance BCCHR activities, and provide excellent service to its…
Added 26 mins ago
MC
Chef de l’engagement du client / Customer Engagement Manager
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Kirkland, QC
- Full-time
…profit des analyses avancées, des technologies émergentes et des solutions marketing novatrices pour créer des expériences omnicanales fluides, orchestrées et personnalisées, tout en…
Added 26 mins ago
AI
Computer Vision Engineer
Aptino, Inc.
Canada
- Contract
Develop Computer Vision and image recognition solutions to identify potential risks and hazardous conditions.
Added 26 mins ago
TC
Director, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
Added 26 mins ago
RI
AI & Cloud Resiliency Architect
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
We are looking for an AI & Cloud Resiliency Architect to lead the design of scalable, highly available, and resilient cloud and AI solutions.
Added 26 mins ago
O
Lead Quality Assurance Developer
OpenText
Waterloo, ON
- Full-time
We are seeking an experienced Senior Quality Assurance Developer who shares our passion for developing and maintaining the Enterprise Capture product line. OpenText’s Capture solutions are…
Added 26 mins ago
SM
Warehouse Associate
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Barrie, ON
- Full-time
…equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface…
Added 26 mins ago
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Sr. Software Developer
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Richmond Hill, ON
- Full-time
…protect the ongoing success of their business-critical enterprise…
Added 26 mins ago
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Service Technician
Swish Maintenance Limited
Barrie, ON
- Full-time
…equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface…
Added 26 mins ago
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Senior SDET / Quality Engineering Lead/Architect
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- Contract
Evaluate and integrate AI/ML-assisted testing solutions for synthetic data, self-healing automation, and test impact analysis.
Added 26 mins ago
A
Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
…and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of…
Added 26 mins ago
Service Technician
Swish Group of Companies
Barrie, ON
…equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface…
Added 26 mins ago
Warehouse Associate
Swish Group of Companies
Barrie, ON
…equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface…
Added 26 mins ago
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Data & Analytics Manager
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Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
…translate priorities into actionable analytics roadmaps, reporting solutions, measurement capabilities, data product opportunities, and self-service approaches that support operational and…
Added 26 mins ago
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- Full-time
Create sales solutions that meet SLF client needs and exceed their expectations with Thomson Reuters solutions.
Added 26 mins ago
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Data Scientist III
TD
Toronto, ON
- Full-time
…support with data & analytics-based business insights and/or solutions to guide decision making and/or strategic planning. AI2 is an exciting team to be a part of as we are transforming how…

Fire & Flower Inc.

Retail Experience Lead

Brampton, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Customer service
Conflict resolution
Team leadership
Staff supervision
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Communication
Training
Problem solving

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Inventory management
Security systems
Onboarding
Training
Conflict resolution
Data entry
Time management
Provincial cannabis certification
Retail sales principles

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