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Added 34 mins ago
Client Service Coordinator
Bayshore
Burnaby, BC
· A minimum of two years related customer service experience with IT Infrastructure and Desktop Support Services, preferably in healthcare
Added 1 hour ago
C
Simulator Electronic Technician-EN
CAE
Montreal, QC
- Part-time
…opportunité incroyable, nos portes sont ouvertes (regardez ici): desktop |…
Added 1 hour ago
EI
Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Support product certification, validation testing, and production readiness activities.
Added 1 hour ago
EG
Senior BIM Modeler – Civil 3D (Utilities, Roads & Surfaces)
Egis Group
Toronto, ON
- $85,000 to $115,000 CAD / year
- Full-time
…infrastructure, regulatory submissions, and construction-phase support. The role operates within collaborative BIM environments utilizing cloud-based model management and multidisciplinary…
Added 1 hour ago
BG
Service Writer
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Experience with and ability to use standard desktop software applications such as Microsoft Office and internet functions
Added 1 hour ago
TO
Janitorial Assistant
Town of LaSalle, Ontario
Lasalle, ON
- Part-time
Manual dexterity to use desktop computer, hand tools, power equipment, and motor vehicles
Added 1 hour ago
ES
Desktop Senior Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
8+ years of End User Computing (EUC) and Desktop Support experience.
Added 1 hour ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Desktop support for staff/instructors at the downtown campus and the English language program at the main campus
Added 2 hours ago
BG
Leadhand Parts - Peterbilt (Windsor)
Brandt Group of Companies
Tecumseh, ON
- Full-time
Experience working with a computer system in a parts operation, and working knowledge of various desktop applications
Added 2 hours ago
AI
Desktop Support Engineer (French)
Apptoza Inc.
Montreal, QC
- Full-time
8+ years of End User Computing (EUC) and Desktop Support experience.
Added 2 hours ago
NS
Senior Desktop Engineer
N2P Systems
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
The Senior Desktop Engineer will provide advanced end-user computing and desktop support within a large enterprise environment. The role focuses on endpoint management, desktop operating…
Added 2 hours ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON · Scarborough, ON
- Full-time
Responsible for the ongoing operation, administration, and support of computer systems, desktop software, and enterprise applications across your assigned branches.
Added 2 hours ago
NG
IT Specialist (Systems & Applications)
New Gold Inc.
Emo, ON
- Full-time
Tier 1 and Tier 2 desktop support for users onsite and remote
Added 2 hours ago
MM
Logistics Coordinator
Meridian Manufacturing Inc.
Regina, SK
- Full-time
Support Logistics Compliance Coordinator with driver log audits as necessary .
Added 2 hours ago
AI
Desktop Support Engineer
Apptoza Inc.
Montreal, QC
- Full-time
8+ years of End User Computing (EUC) and Desktop Support experience.
Added 2 hours ago
SS
Senior Desktop Engineer
Staffmax Staffing & Recruiting
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
8+ years of End User Computing (EUC) and Desktop Support experience.
Added 2 hours ago
M
Service Desk Analyst Tier 2
Microserve
AB · Edmonton, AB
- Full-time
…Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving onsite support at numerous client locations. In addition to providing a very high level of client…
Added 3 hours ago
BG
Contremaître de chantier | Field Foreman
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
Added 3 hours ago
BG
Service Manager
Brandt Group of Companies
Surrey, BC
- Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…
Added 3 hours ago
BG
Foreman Service_CA
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Participate in equipment repairs when required to support timely service completion and maintain departmental productivity.
Added 3 hours ago
BG
Foreman
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Ability use standard desktop applications such as Microsoft Office and internet functions
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
Manual dexterity required to use desktop computer and peripherals.
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
Manual dexterity required to use desktop computer and peripherals.
Added 3 hours ago
QT
Desktop Senior Engineer(Banking/ Financial Services background)- Local to Montreal, QC
Q1 Technologies, Inc.
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
8+ years of End User Computing (EUC) and Desktop Support experience.
Added 3 hours ago
BG
Foreman - Construction and Forestry
Brandt Group of Companies
Campbell River, BC
- Full-time
Participate in equipment repairs when required to support timely service completion and maintain departmental productivity.

Fire & Flower Inc.

Retail Experience Lead

Brampton, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Customer service
Conflict resolution
Team leadership
Staff supervision
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Communication
Training
Problem solving

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Inventory management
Security systems
Onboarding
Training
Conflict resolution
Data entry
Time management
Provincial cannabis certification
Retail sales principles

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