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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 10 mins ago
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Manager, Financial Accounting & Reporting
Roofmart
Brampton, ON · Roofmart Shared Services
- Full-time
…across Canada. As a key part of the leadership team, the Finance Manager is critical to our team’s ability to deliver accurate, timely and relevant financial information to drive business…
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Rosthern, SK
- Full-time
Job Description: Under the direction of the Manager, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 10 mins ago
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Cook - Casual Part-Time - Trillium court
Extendicare
Kincardine, ON · LTC - Trillium Court
- Part-time
Assumes responsibility for routine departmental operations in the absence of the Dietary Manager.
Added 10 mins ago
Marketing Operations Coordinator
CAA Club Group
Thornhill, ON
Continuous learning through our robust corporate curriculum and education reimbursement program,
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Manager, Commercial Asset Management
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Commercial Asset Management. In this position, you will play a key…
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Concierge
Avomind
Toronto, ON
Assist the Building Manager with the day-to-day operations of the building.
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Digital Broadcast Journalist
Global News
Saint John, NB
- Full-time
…Journalist to join our Saint John's newsroom. Reporting to the News Manager, you will be responsible for delivering timely, compelling local coverage across New Brunswick, with a primary…
Added 10 mins ago
EP
Financial Controller
Elby Professional Recruitment
Kitchener, ON
- $110,000 to $150,000 CAD / year
- Full-time
…operations across the company, reporting directly to the General Manager. This is a role for someone who wants to lead the finance function but also genuinely enjoys being in the details -…
Added 10 mins ago
TO
Wastewater Operator
Township of Centre Wellington
Centre Wellington, ON
- Full-time
Reporting to the Manager of Wastewater Services, this position is responsible for operational and maintenance of the Township’s wastewater and sewage systems including maintenance,…
Added 10 mins ago
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Manager of Policy and Market Access
Canadian Meat Council
Ottawa, ON
- Full-time
The Canadian Meat Council (CMC) is seeking an experienced and motivated professional to join our team in Ottawa as Manager of Policy and Market Access. The successful candidate will ideally…
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Environmental Services Program Co-Ordinator
HRAI (Heating, Refrigeration and Air Conditioning Institute of Canada)
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
In this role, you will work closely with our Manager, Environmental Services, helping coordinate programs that support responsible refrigerant management, recycling and environmental…
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Operations Supervisor - Security Systems
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- Full-time
Supervises colleagues (typically Project Manager & Project Coordinators) in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in…
Added 10 mins ago
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Traffic Coordinator (Inventory Management)
Corus Entertainment
Toronto, ON
- Full-time
Corus has an exciting opportunity as an Inventory Management Coordinator in our Toronto office. Reporting to the Manager, Inventory Management on our Traffic team, you will be responsible…
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BP
Account Coordinator
Berlin Packaging
Mississauga, ON
- Full-time
Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
Added 10 mins ago
Commercial Lead, Strategic Project Delivery
Hydro One Networks Inc
Toronto, ON
…orders approved, in review etc.) in coordination with Project…
Added 10 mins ago
DI
Senior Manager, Digital Experience and Growth
Definity Insurance Company
Toronto, ON
- Full-time
…production workflows. Hands-on experience with Adobe Experience Manager is an…
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Shift Supervisor
BWXT
Ottawa, ON
Represents site management during the day shift, and may make critical manufacturing decisions with the support of the Production Manager(s).
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Registered Nurse (N2) - Intensive Care Med/Surg
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Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 10 mins ago
Scheduling Clerk - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of a Team Manager within the Home Care Program, the Scheduling Clerk, in collaboration with the Resource Coordinator, assists in the maintenance of Direct Service Staff*…
Added 10 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Arborg, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 10 mins ago
Registered Nurse (N2) - Cardiac Surgery Inpatient Unit
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Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 10 mins ago
Facility Patient Care Manager - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Salary is commensurate with education and qualifications.
Added 10 mins ago
General Duty Nurse (N2) - Women's Float Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 10 mins ago
Registered Nurse (N2) - Adult Inpatient Unit Psychiatry - Repost
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Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…

Fire & Flower Inc.

Retail Experience Lead

Brampton, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Customer service
Conflict resolution
Team leadership
Staff supervision
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Communication
Training
Problem solving

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Inventory management
Security systems
Onboarding
Training
Conflict resolution
Data entry
Time management
Provincial cannabis certification
Retail sales principles

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