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Added 5 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
Oversee and assist in inventory management and be accountable for the inventory processes on shift
Added 21 mins ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
Planning, coordinating, supervising and reporting a team's business activities; to provide effective communication, to lead, to increase motivation, to provide training and development…
Added 35 mins ago
EA
Catering Agent
Executive Aviation
Hamilton, ON
- Full-time
…tourism industry. This role reports directly to an amazing Shift Lead who is there to support…
Added 1 hour ago
A
Controller
AeroVect
Remote, Canada
- $250,000 to $300,000 CAD / year
- Full-time
- Remote
Experience with inventory and hardware, robotics-as-a-service models
Added 1 hour ago
A
Sous Chef - Full Time
AccorHotel
Vancouver, BC
- Full-time
Monitor inventory, assist with ordering through BirchStreet, and support food and labor cost control
Added 1 hour ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
Lead the culinary program and food production standards across assigned YVR restaurant operations.
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Nanaimo, BC
- Part-time
Control access to the dispensary with respect to inventory and patient confidentiality
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 hours ago
DA
Executive Chef
Davis Auto Group
Coleman, AB
- Full-time
Are you an accomplished Red Seal Chef looking for a unique opportunity to establish and lead a meaningful culinary experience?
Added 2 hours ago
WC
Customer Service Manager
Walmart Canada
Winnipeg, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 2 hours ago
IK
Service Advisor - Temporary
Inland Kenworth
Prince George, BC
- Full-time
- Temporary
…standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer…
Added 3 hours ago
SW
Part-Time Sales Lead - Stuart Weitzman
Stuart Weitzman
Halton Hills, ON
- Part-time
Replenishes inventory on sales floor as needed.
Added 3 hours ago
J&
Team Leader (Niagara, ON)
JACK & JONES
Niagara-on-the-Lake, ON
- Part-time
Lead and inspire a team to create an energetic and positive shopping experience.
Added 3 hours ago
A
Third Key Holder
Ardene
Georgetown, ON
- Part-time
Ability to lead a team in a positive and inclusive manner
Added 3 hours ago
IF
Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Added 3 hours ago
P
Customer Service /Inside Sales Representative | Service à la clientèle / Représentant des ventes internes
PLP
Montreal, QC
- Full-time
…Chain and Operations to address product, cost, packaging and lead time requirements for the quotation.Follow established practices for quoting process to ensure documentation of…
Added 3 hours ago
EM
Automotive Detailer - Car Washer - Halifax
Enterprise Mobility
Halifax, NS
- $18 CAD / hour
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 3 hours ago
W
Customer Service Manager
Walmart
Winnipeg, MB
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 3 hours ago
A
Lead
adidas
AB · Edmonton, AB
- Full-time
…support duties in order to maintain needed staff coverage and to lead by…
Added 4 hours ago
HR
Porter
Humber River Health
ON · Greater Toronto Area, ON
- Other
…are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability…
Added 4 hours ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Part-time
Oversee and assist in inventory management and be accountable for the inventory processes on shift
Added 4 hours ago
W
(CAN) Stocking 3 Team Lead
Walmart
Red Deer, AB
- Full-time
5. Review completed schedules with People Lead.
Added 4 hours ago
D
Lead Equipment technician
Diversey
Mississauga, ON
- Full-time
Manage inventory of parts and machines returned to warehouse
Added 4 hours ago
TT
Retail Visual Merchandise Coordinator Full Time Winners Lynn Valley
The TJX Companies, Inc.
North Vancouver, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…

Fire & Flower Inc.

Retail Experience Lead

Brampton, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Customer service
Conflict resolution
Team leadership
Staff supervision
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Communication
Training
Problem solving

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Inventory management
Security systems
Onboarding
Training
Conflict resolution
Data entry
Time management
Provincial cannabis certification
Retail sales principles

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