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VH
Personal Support Worker - Durham
VHA Home HealthCare
ON · Durham, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
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V
Systems and Applications Engineer
Valmet
Halifax, NS
- Full-time
…working independently while remaining an active and supportive member of a wider service…
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FT - Maintenance and Administrative Coordinator - 150 Ontario Supportive Housing
Connective
Prince George, BC
Participates as a member of the Connective Administrative Support Team.
Added 30 mins ago
WF
farm equipment operator
Witdouck Farms
AB · Iron Springs, AB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Smoky Lake, AB
- Part-time
…individuals, groups, or a community. You may act as a direct service provider, consultant, educator, or advocate and function as an integral health care team member. You will engage…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Two Hills, AB
- Full-time
…individuals, groups, or a community. You may act as a direct service provider, consultant, educator, or advocate and function as an integral health care team member. You will engage…
Added 1 hour ago
AH
Cook I
Alberta Health Services
Milk River, AB
- Part-time
…Services (AHS), you can have all of that and more. As a Food Service Worker you have the opportunity to make a significant impact on patient and resident focused health care as a dedicated…
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…the dynamic environments that Respiratory Therapy provides service to including PICU, NICU, Inpatient Units and the Emergency Department. The RRT I is a pivotal member of the health care…
Added 1 hour ago
AH
Food Service I
Alberta Health Services
Lloydminster, AB
- Part-time
…Services (AHS), you can have all of that and more. As a Food Service Worker, you have the opportunity to make a significant impact on patient and resident focused health care as a dedicated…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…individuals, groups, and communities. You may act as a direct service provider, consultant, educator, or advocate and function as an integral member of the healthcare team. You will engage…
Added 1 hour ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference. As a dedicated member of the Patient Food Services (PFS) department, you could make a…
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…the dynamic environments that Respiratory Therapy provides service to including PICU, NICU, Inpatient Units and the Emergency Department. The RRT I is a pivotal member of the health care…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Camrose, AB
- Part-time
…individuals, groups, and communities. You may act as a direct service provider, consultant, educator, or advocate and function as an integral member of the healthcare team. You will engage…
Added 1 hour ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference. As a dedicated member of the Nutrition Food Service (NFS) team, you could make a…
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…the dynamic environments that Respiratory Therapy provides service to including PICU, NICU, Inpatient Units and the Emergency Department. The RRT I is a pivotal member of the health care…
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…the dynamic environments that Respiratory Therapy provides service to including PICU, NICU, Inpatient Units and the Emergency Department. The RRT I is a pivotal member of the health care…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Calgary, AB
- Part-time
…individuals, groups, and communities. You may act as a direct service provider, consultant, educator, or advocate and function as an integral member of the healthcare team. You will engage…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Administrative Support III - Clinical Neurophysiology Lab Admin is a member of an integrated team, performing multiple clerical duties at the lab reception desk. The incumbent will work as…
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…the dynamic environments that Respiratory Therapy provides service to including PICU, NICU, Inpatient Units and the Emergency Department. The RRT I is a pivotal member of the health care…
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…the dynamic environments that Respiratory Therapy provides service to including PICU, NICU, Inpatient Units and the Emergency Department. The RRT I is a pivotal member of the health care…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Sylvan Lake, AB
- Full-time
…individuals, groups, and communities. You may act as a direct service provider, consultant, educator, or advocate and function as an integral member of the healthcare team. You will engage…
Added 1 hour ago
AH
Rural Lead, Central Corridor
Alberta Health Services
Red Deer, AB
- Full-time
…- Central Corridor. AHS is a nation-leading hospital-based service provider operating 106 facilities. Dedicated to excellence in patient care, AHS serves over 4.5 million people across the…
Added 1 hour ago
AH
Health Care Aide
Alberta Health Services
Grande Prairie, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 1 hour ago
AH
Patient Flow & System Coordination Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
The Edmonton Corridor Patient Flow and System Coordination Specialist is a key member of the Integrated Operations Centre (IOC), providing system-level coordination to support patient flow,…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
St. Albert, AB
- Part-time
…individuals, groups, or a community. You may act as a direct service provider, consultant, educator, or advocate and function as an integral health care team member. You will engage…

Fire & Flower Inc.

Retail Experience Lead

Brampton, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, cash management, and staff supervision. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Customer service
Conflict resolution
Team leadership
Staff supervision
Inventory presentation
Compliance
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Communication
Training
Problem solving

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Inventory management
Security systems
Onboarding
Training
Conflict resolution
Data entry
Time management
Provincial cannabis certification
Retail sales principles

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