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Added 14 mins ago
T
Senior Spectrum Engineer
Telesat
Ottawa, ON
- Full-time
…of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite…
Added 14 mins ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 14 mins ago
US
Walkerton Driver Helper
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Walkerton Area. This role involves performing physical work in a fast-paced environment…
Added 14 mins ago
US
Kincardine Driver Helper
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Kincardine Area. This role involves performing physical work in a fast-paced environment…
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US
Driver Helper
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Hanover Area. This role involves performing physical work in a fast-paced environment…
Added 14 mins ago
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BDC Service Representative (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
Excellent customer service skills with enthusiastic and friendly demeanor.
Added 14 mins ago
US
Distribution Supervisor I
UPS Supply Chain Solutions
Burlington, ON
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 14 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Front End Checkout Team Associate
Walmart
Truro, NS
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 14 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
Edson, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 14 mins ago
LC
HABA Department Manger
Loblaw Companies Limited
Saint John, NB
- Full-time
Train and develop department colleagues in customer service, product knowledge, and merchandising
Added 15 mins ago
AR
Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
…restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a…
Added 15 mins ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 15 mins ago
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Technical Product Marketing Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Enterprise application experience (CRM, ERP, customer service, etc.)
Added 15 mins ago
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Syndicate Operations Analyst
RBC
Bedford, QC
- Full-time
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 15 mins ago
RS
Territory Executive - CANADA
Republic Services
Brampton, ON
- Full-time
Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
Added 15 mins ago
SI
Retail Assistant Manager
Staples Inc.
Winnipeg, MB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 29 mins ago
GD
Specialist, Applications
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
Lead and coordinate IT installations including technical hardware, networking equipment, and software systems across various locations;
Added 29 mins ago
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Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
…in their goals of innovation, excellence and commitment to customer…
Added 29 mins ago
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Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
Support strategic ITS vendor portfolio and governance models for major Telco vendors and future managed service engagements as applicable
Added 29 mins ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
…risk frameworks and supporting the broader audit strategy. Lead and/or provide supervisory oversight to complex audits and ensure…
Added 29 mins ago
D
Market Development Manager
Desjardins
QC · Caisse Desjardins de la Chute-Montmorency-- île-d'Orléans
- Full-time
…oversee employees’ skills development and ensure high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team…
Added 29 mins ago
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Sr Learning and Experience Designer
BMO
Toronto, ON · FCP
- Full-time
Designs and develops solutions that help advance human performance and drive business impact with a customer focus mindset to ensure linkages to customer experience.
Added 29 mins ago
Security Supervisor
GardaWorld
Mississauga, ON
…security operations run smoothly and providing exceptional customer service. You will work with people from all shifts in a dynamic…
Added 29 mins ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k - in person
GardaWorld
Edmonton, AB
…of Edmonton, with corporate offices, authorized dealers, and service providers located across the country. We are a team of motivated and caring people that has become a leading provider of…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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