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Added 3 mins ago
CL
Service Coordinator (Temporary position)
Comairco, LLC
Laval, QC
- Full-time
Benefits program, telemedicine and employee assistance program;
Added 3 mins ago
GO
Registered Midwife
Government of Northwest Territories
Inuvik, NT
- $121,641 to $145,295 CAD / year
- Full-time
Provide reproductive health services, prenatal education, breastfeeding support, family planning and maternal-child health promotion.
Added 3 mins ago
S
Technical Program Manager
Sanmina
Ottawa, ON
- Full-time
We are looking for an experienced Technical Program Manager to join the multidisciplinary development team to support the design, development and transfer to manufacturing of advanced…
Added 3 mins ago
H
Global Mining Practice Business Development Leader
HDR
Ottawa, ON
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 3 mins ago
S
Technical Program Manager
Sanmina
Ottawa, ON
- Full-time
…development team, provides optical and mechanical design and analysis support of product development, NPI, and manufacturing of a variety of different optical product families. We are…
Added 3 mins ago
DH
Housekeeping Manager
Delta Hotels and Resorts®
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- Full-time
Supports and supervises an effective inspection program for all guestrooms and public space.
Added 3 mins ago
TC
Business intelligence & Data Analyst
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Mississauga, ON
- $61,582.5 to $86,215.5 CAD / year
- Full-time
…translate those requirements into prioritized user stories that support Intelligent Automation initiatives. Working closely with cross-functional teams across TJX Canada, global partners,…
Added 3 mins ago
LH
Program Support Worker
Lookout Housing and Health
Surrey, BC
- Internship
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 3 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Abbotsford, BC
- Part-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 4 mins ago
TA
Customer Accounts Advisor-Part Time
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
- Part-time
Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
Added 33 mins ago
AE
Senior Manager, Asset Management & Engineering
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Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 33 mins ago
MO
Inventory Control Coordinator, Monday-Friday, 4pm-12am
Martin-Brower of Canada Co.
Brampton, ON
- $55,000 to $65,000 CAD / year
- Full-time
Physically review all on-hold product to verify accuracy, identify and address issues to the Warehouse Manager and to Corporate Office
Added 33 mins ago
H
Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 33 mins ago
R
Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that…
Added 33 mins ago
NS
Leader Patient Flow Operations - Access and Flow
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Access and Flow Manager, the Leader Patient Flow Operations is responsible for the Nursing Administration and the coordination of safe, efficient patient care services…
Added 33 mins ago
I
Customer Experience Leader (Contract 18+ Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
- Contract
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service…
Added 33 mins ago
EC
Maintenance Rep PT
EHN Canada
Lumsden, SK
- $19 to $23 CAD / hour
- Full-time
Opportunities for personal and professional growth through our Education Support Assistance program
Added 33 mins ago
C
Ops Mgmt Manager
CBRE
Toronto, ON
- Full-time
As a CBRE PM Engineering Ops Manager, you will assist with the management of the team responsible providing technical and operational support to the account staff.
Added 33 mins ago
MF
Business Development Manager
MTY Food Group
Toronto, ON
- Full-time
· $2000 reimbursement for professional certifications and continuing education requirements
Added 33 mins ago
MV
Program Assistant
Metro Vancouver Regional Parks Foundation
Burnaby, BC
- Full-time
The Program Assistant will support the development of engaging and accessible environmental programming for CTS Youth Society. Working under the direction of the Program Manager, this role…
Added 33 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 33 mins ago
SH
M.R.T - Radiology, X-Ray (CEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We…
Added 33 mins ago
SP
Health and Safety Manager [SK-15283]
Shirley Parsons
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
A growing manufacturing organization is seeking an experienced Health and Safety Manager to lead and continuously improve its workplace health and safety program across multiple operations.…
Added 48 mins ago
CG
General Manager (Food Services) 2 year contract
Compass Group Canada
Burnaby, BC
- Full-time
…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 48 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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