Jobs in Canada

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Added 39 mins ago
SM
RQ11724 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week · Work Arrangement: Onsite – 5 days per week
Added 39 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 55 mins ago
CG
Customer Marketing Coordinator
Campari Group
Toronto, ON
- Full-time
Work with the Customer Marketing Manager to deliver collateral in support of annual trade plans.
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Antigonish, NS
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 1 hour ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Saskatoon, SK
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 1 hour ago
Line Leader, Packaging Technical
Sun Pharmaceutical Industries Ltd
Brampton, ON
…operation of a production line within the Packaging Department Operations. This role ensures that production targets, quality standards, and safety regulations are met while supervising and…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
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DevOps Engineer - AI Gateway
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
…infrastructure for AI inference, performance benchmarking, and product…
Added 1 hour ago
CC
Retail Sales Associate
Canna Cabana
Vancouver, BC · Olympic Village, Vancouver, BC
- Part-time
Must have knowledge of and passion for cannabis and accessories
Added 2 hours ago
A
Release Project Manager / Technical PM
Affinity
BC · British Columbia, Canada
- Contract
On behalf of our public sector client, Affinity is seeking a Release Project Manager / Technical PM. The successful candidate will oversee release coordination across LABC’s application…
Added 2 hours ago
DH
Assistant Housekeeping Manager
Delta Hotels and Resorts®
Calgary, AB
- Full-time
Job CategoryRooms & Guest Services Operations
Added 2 hours ago
A
Manager, AI Platform Engineering , Agent Platform Organization
Amazon
Toronto, ON
- Full-time
We are looking for a Manager of AI Platform Engineering to lead a team of AI platform engineers building and operating the data pipelines, models, and platform infrastructure that power…
Added 2 hours ago
O
Field Service Engineer - Toronto Canada
oneservice
Canada
- Full-time
Reports to (Level): Field Service Team Lead or Field Service Manager
Added 2 hours ago
WC
Health and Beauty Team Associate
Walmart Canada
Amherst, NS
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Bathurst, NB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 2 hours ago
DH
Director of Sales & Marketing
Delta Hotels and Resorts®
Sherbrooke, QC
- Full-time
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Spruce Grove, AB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 2 hours ago
A
Project Management Manager – (SC&E)
Accenture
Montreal, QC
- Full-time
As a Project Management Manager (ML 7), you’ll be the accountable project lead for IT/OT infrastructure programs in mining, energy, utilities and heavy industry environments. You’ll work…
Added 2 hours ago
A
Associate Creative Director, Copy - Pharma
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign,…
Added 2 hours ago
PV
Store Assistant Manager (H)
Pet Valu
Centre, ON
- Full-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 2 hours ago
T
Customer Experience Associate
TD
Cambridge, ON
- Part-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 2 hours ago
EN
Barista (Full-Time) - Eataly Sherway Gardens
Eataly North America
Toronto, ON
- $18 CAD / hour
- Full-time
…performing various functions. Reports to the Assistant Store Operations Manager and Store Operations…
Added 2 hours ago
CC
Retail Store Manager
Canna Cabana
Edmonton, AB
- Full-time
Must have valid SellSafe Certification
Added 3 hours ago
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Department Manager, Convenience
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Added 3 hours ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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Work requirements

Jobs in Canada