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Added 12 mins ago
SS
Director of Care (RN)
Sienna Senior Living
Markham, ON
- Full-time
Lead, implement and monitor key clinical programs at the Care Community, such as falls prevention, skin and wound care, continence care and pain management
Added 12 mins ago
AC
Operations Manager - Deployment
Air Canada
Dorval, QC
- Full-time
Accountable to lead complex daily Airport operations with care and class in assigned area, ensuring smooth and efficient functioning;
Added 12 mins ago
KT
OTR Tire Technician
Kal Tire
Canada
- Full-time
Maintain appropriate tire inspection and maintenance programs on site.
Added 12 mins ago
Senior Financial Analyst
BWXT
Toronto, ON
…decision-making across Commercial Operations. This role will lead a broad range of financial activities including budgeting, forecasting, financial modeling, variance analysis, and monthly…
Added 12 mins ago
T.A.P. Practitioner - Red Deer
Government of Alberta
Red Deer, AB
…internal and external partners. This includes Children's Services programs such as Advancing Futures (AF), the Registered Education Savings Plan Program (RESP), Youth Employment Connections…
Added 12 mins ago
S
Shift Manager - Operations
Stelco
Lake Erie Works
- Full-time
Use technical knowledge and maintenance history of equipment to develop and implement preventive maintenance programs
Added 12 mins ago
EHS Manager
Aecon
Pickering, ON
…transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a…
Added 12 mins ago
PG
Media Planning, Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance
Added 26 mins ago
SE
Specialist, Business Development & Events
Stikeman Elliott LLP
AB · Calgary, AB
- Full-time
Lead and execute client-focused gifting programs.
Added 26 mins ago
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Technical Buyer
Héroux-Devtek
QC · Saint-Hubert, QC
- Full-time
Generous referral bonuses and advantageous recognition programs
Added 26 mins ago
FH
Coordinator, Housekeeping Services
Fraser Health
Burnaby, BC
- Full-time
…services. Assists in implementing, managing and conducting audit programs such as visual, observational, ATP, UV marker, hand hygiene, etc. Analyzes audit data with Manager and assists with…
Added 26 mins ago
A
Technical Services Specialist
Absorb
Remote, Canada
- Full-time
- Remote
You’ll lead technical projects from scoping to delivery, support more advanced integration use cases, and serve as a mentor and subject matter resource to our team. You’ll also help shape…
Added 26 mins ago
WT
Lead, Learning & Employee Experience
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
As Lead, Learning & Employee Experience, you own the experiences that shape how it feels to join, learn and grow at Wealthsimple: our onboarding and learning programs, and the employee…
Added 26 mins ago
VC
Registered Nurse (RN) Med/Surg - Emergency
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 26 mins ago
TM
Housing Support Team Lead
The Mustard SEED Society
Edmonton, AB
- Full-time
…supportive environment for all clients. The Prairie Manor Team Lead is a team member that provides housing and facilitates support services for eighty-five low to mid-acuity persons…
Added 26 mins ago
IB
Customer Experience Leader
Indigo Books & Music
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 27 mins ago
TG
Senior Network Engineer
TMX Group
Toronto, ON
- Full-time
Project Leadership: Lead network-related projects, from planning and design to implementation and post-deployment support.
Added 41 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 41 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 41 mins ago
Retail Sales Associate
Fire & Flower Inc.
North Battleford, SK
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 41 mins ago
Lead Hand – Shipping, Receiving & Inventory Control
Price Industries Limited
Vaughan, ON
…convenient options to book counselling, consultations, and guided programs all in one…
Added 41 mins ago
Warehouse A Associate (Morning Shift)
Canada Cartage Group of Companies
Winnipeg, MB
Under the direction of the Operations Supervisor or department Lead Hand, Warehouse associates are responsible for handling inbound and outbound freight safely and accurately. Use of a…
Added 41 mins ago
Registered Accounts Administrator
Odlum Brown
Vancouver, BC
Contribute to and lead continuous improvement initiatives related to best practices, operational efficiency and service levels
Added 41 mins ago
Quality & Certification Lead
WSG Energy Services
BC
WSG is seeking an experienced Quality & Certification Lead to oversee quality assurance and certification activities for testing and commissioning operations on our Project.
Added 41 mins ago
Zone Supervisor - Facility Services Operations
University of Windsor
Canada
…comprehensive and research-intensive graduate and undergraduate programs. The University consists of eight academic faculties, which include Arts, Humanities and Social Sciences; Science;…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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