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Added 7 mins ago
Front of House Usher (Casual)
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
Reporting to the Audience Sales and Services Manager, below are some key accountabilities:
Added 7 mins ago
UO
E-Commerce Coordinator
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $4,383 to $4,596 CAD / month
- Full-time
The E-Commerce Coordinator reports to the E-Commerce Manager and is a member of the UBC Bookstore E-Commerce team.
Added 7 mins ago
T
Assistant Wealth Market Manager
TD
Concord, ON · Markham, ON
- Full-time
In partnership with the Market Manager, the Assistant Wealth Market Manager supports daily business operations across Wealth Advisory Services, Private Trust, and Wealth Insurance Services.…
Added 7 mins ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
Generate life insurance sales revenue and manage the client relationship throughout the full sales cycle from prospecting, application and ongoing service
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T
Account Manager, Small Business
TD
AB
- Full-time
…success? If so, then get on board for the position of Account Manager, Small Business. In this role, you will deliver a legendary customer experience, drive profitable business growth, and…
Added 7 mins ago
OC
Liquor Store Associate - FT (Okanagan Lake)
Otter Co-op
West Kelowna, BC
- $18.25 to $21.15 CAD / hour
- Part-time
Reporting to the Liquor Store Manager, responsibilities for this position include the following:
Added 7 mins ago
SL
Bilingual Financial Service Consultant- Insurance
Sun Life
AB · MB · NB · NS · Ottawa, ON · Toronto, ON · Waterloo, ON · ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 7 mins ago
GF
Fit4Less Host - Nanaimo Rutherford Road
GoodLife Fitness
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- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 7 mins ago
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Fit4Less Host - Mississauga Dundas
GoodLife Fitness
Mississauga, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
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Assistant General Manager - Airdrie Towerlane Centre
GoodLife Fitness
Airdrie, AB
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 7 mins ago
TS
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 22 mins ago
B
Portfolio Assistant, Private Wealth
BMO
Burnaby, BC · STSQ
- Full-time
Identifies gaps, issues and best practices through monitoring of sales and service performance targets against plans.
Added 22 mins ago
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Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience.
Added 22 mins ago
General Manager
Nors
Dartmouth, NS
Drive profitable revenue growth across equipment sales, rentals, parts, service, technology
Added 22 mins ago
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Social Media Manager
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
LEAP is hiring a Social Media Manager to bring our brand, products, and services to life through compelling social storytelling that builds brand awareness, grows our audience, and drives…
Added 22 mins ago
P
Divisional Sales Manager- Southern Ontario
Pandora
Toronto, ON
- Full-time
At Pandora our Divisional Sales Manager (DSM) are responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept…
Added 37 mins ago
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Junior Product Manager
Hypertec Group
Montreal, QC
- Full-time
Hypertec is seeking a Junior Product Manager to join our Sales Operations team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 37 mins ago
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Membership Coordinator
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Vancouver, BC
- Full-time
…engaged, retained, and referring people they care about. The Sales and Acquisition Manager trusts your pipeline because you keep it…
Added 37 mins ago
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Part-Time Sales Associate
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Toronto, ON
- $22 CAD / hour
- Part-time
Meet or exceed sales goals while delivering exceptional customer service.
Added 37 mins ago
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Embrace the service routines, goal setting and performance enablement
Added 37 mins ago
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Account Manager - Creative
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Mississauga, ON
- $75,000 to $95,000 CAD / year
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The Account Manager is responsible for building trusted client relationships and leading the delivery of creative services that meet client objectives and drive profitable growth for…
Added 37 mins ago
ML
Unit Manager
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Now, if you were to come on board as one of our Unit Manager’s we’d ask you to do the following for us:
Added 37 mins ago
CC
Retail Shift Leader
Canna Cabana
Windsor, ON · Walker, Windsor, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 37 mins ago
CC
Retail Sales Associate
Canna Cabana
Windsor, ON · Walker, Windsor, ON
- $17.95 CAD / hour
- Part-time
Minimum 2-3 years of Retail Experience in sales and customer service required.
Added 37 mins ago
T
Représentant(e) développement des fffaires | Business Development Representative
Talan
Montreal, QC · Toronto, Ontario
- Full-time
En plaçant au cœur de sa stratégie « L’innovation Positive » le Groupe Talan est convaincu que c’est en étant au service de l’humain que la technologie démultiplie son potentiel pour la…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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