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Added 8 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.
Added 8 mins ago
SL
Executive Sous Chef - Vancouver Convention Centre
Sodexo Live! in Canada
Vancouver, BC
- $95,000 to $100,000 CAD / year
- Full-time
Strong leadership and team management skills with the ability to motivate and develop staff.
Added 8 mins ago
MU
Operations, Housing and Conference Services Manager
McGill University
Res. Carrefour Sherb
- Full-time
…of community, of enhanced student living, safety, customer service and the maintenance of university property and resources. Foster a safe, clean and healthy environment for students, staff…
Added 8 mins ago
Program Administrator - Health and Social Development
Okanagan College
Kelowna, BC
…future trends and conditions which may affect the programs and service initiatives of Okanagan…
Added 8 mins ago
Store Manager Store Manager
ELC Beauty LLC
Vancouver, BC
…our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a…
Added 8 mins ago
C
Deli Manager (Station Square Food Store - North Central Co-op)
Co-op
Fort Saskatchewan, AB
- Full-time
…Co-op’s vision. Achieve established objectives in terms of brand, service levels, quality, and timeliness of delivery and identify areas for improvement. Recruit, train, develop, coach, and…
Added 23 mins ago
SS
Director of Resident Programs - Permanent Full Time
Sienna Senior Living
Brantford, ON
- Full-time
…Director of Resident Programs plays a crucial role. Through leadership excellence, the successful candidate will not only manage their department's budget but also ensure that their team…
Added 23 mins ago
H
Cook
HealthCareersInSask.ca
Rosthern, SK
- Part-time
The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority…
Added 23 mins ago
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Nurse B - Project Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
One (1) year leadership experience (i.e. coordinator) or management experience
Added 23 mins ago
H
Nurse B - Project Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
One (1) year leadership experience (i.e. coordinator) or management experience
Added 23 mins ago
SS
Director of Care (RN)
Sienna Senior Living
Markham, ON
- Full-time
This dynamic leadership role offers the chance to engage in guiding a clinical team, while also providing compassionate care to residents. It is an environment where you can grow your…
Added 23 mins ago
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Manager, Resource Management
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Resource Management team as a Manager. This diverse team of professionals understands internal service needs and anticipates resource constraints before they become…
Added 23 mins ago
AC
Operations Manager - Deployment
Air Canada
Dorval, QC
- Full-time
As an Operations Manager – Deployment, you will play an important leadership role in our ambition to become a top ten global airline, by leading safe and efficient day-of operations. Your…
Added 23 mins ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…report into the Regional Manager of Health Services and provide leadership to assigned sites. You will be responsible for monitoring the day-to-day operations of the location(s) which…
Added 23 mins ago
Line Cook / Kitchen Leadership - JOEY Burrard
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Vancouver, BC
Added 23 mins ago
VC
Fitness Instructor, SMART Program - Part-time 0.4
VON Canada (Ontario)
North Bay, ON
- $18.25 to $19.39 CAD / hour
- Part-time
Works in collaboration with other staff in a team approach to service delivery.
Added 23 mins ago
S
Shift Manager - Operations
Stelco
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- Full-time
Bargaining Unit Personnel, Assigned Service Groups, Contractors
Added 23 mins ago
CONSULTANT TRAINING & DEVELOPMENT
City of Toronto
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…digital processes, tools and technologies to enhance customer service. They will conduct needs assessments, execute training, evaluate outcomes and staff performance and support…
Added 37 mins ago
CS
General Manager Restaurant Operations Scotia Place
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Calgary, AB
- Full-time
The General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role oversees all front-of-house operations, recruitment and development of…
Added 37 mins ago
FH
Coordinator, Housekeeping Services
Fraser Health
Burnaby, BC
- Full-time
The Coordinator, Housekeeping Services, is responsible for the day-to-day operations of housekeeping services and staff within designated site. Participates in program and service delivery,…
Added 37 mins ago
K
Senior Accountant, Assurance
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Montreal, QC
- Full-time
Leadership of field engagement teams as well as coaching and mentoring junior staff members.
Added 37 mins ago
VC
Registered Nurse (RN) Med/Surg - Emergency
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Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
Demonstrated ability to provide leadership through initiative and independence.
Added 37 mins ago
TM
Housing Support Team Lead
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- Full-time
Minimum of 2 years of leadership experience with demonstrated the ability to guide and support others, without having formal supervisory responsibilities
Added 37 mins ago
A
IT Specialist
AccorHotel
Jasper, AB
- Full-time
As an IT Specialist, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the…
Added 37 mins ago
IB
Customer Experience Leader
Indigo Books & Music
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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