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Added 8 mins ago
TS
Residential Support Worker
The Salvation Army in Canada
Toronto, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 8 mins ago
DG
Co-op, US Corporate Tax [Spring 2027]
Doane Grant Thornton LLP
Victoria, BC
- Temporary
…others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At…
Added 8 mins ago
SH
Staffing Clerk
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
The Staffing Clerk is a member of the Human Resource team and is responsible for coordinating the scheduling of staff, scheduling changes, staff replacement and editing time card data into…
Added 8 mins ago
SH
Scheduling Assistant - Staff Scheduling
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform as a team member and seek assistance as necessary.
Added 8 mins ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
Ingersoll, ON
- Part-time
Apply our "Member First" principles and service standards with all members and prospective members.
Added 8 mins ago
OG
SERVERS - OLIVE GARDEN 51 REENDERS DR WINNIPEG
Olive Garden Canada
Winnipeg, MB
- Full-time
…each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring…
Added 24 mins ago
GF
Performance Head Coach - Calgary Creekside
GoodLife Fitness
Calgary, AB
- Part-time
The Performance Head Coach is responsible for providing exceptional service to all Members accessing Performance Programming through the development of their Coaches, while ensuring the…
Added 38 mins ago
CO
Radio Operator/Jailer, $32.69/hour
County of Kewaunee
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…day. Duties include answering 911 calls and local calls for service, dispatching appropriate emergency responder calls, dispatching police, and responding to radio requests from officers.…
Added 38 mins ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
As a member of the rehabilitation team, the Registered Nurse practices in accordance with relevant legislation/ standards, meeting the legal and ethical requirements of the profession.
Added 38 mins ago
SH
Health Care Aide - Cardiology Input Unit -5A/6A/PRU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 38 mins ago
UH
Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
- Full-time
As a member of a multi-disciplinary Team, the Registered Practical Nurse practices in accordance with relevant legislation/standards, the UHN Professional Practice Model and the mission and…
Added 38 mins ago
SH
Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform as a team member and seek assistance as necessary.
Added 38 mins ago
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Health Care Aide - St. Boniface Hospital
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 38 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 38 mins ago
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Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform as a team member and seek assistance as necessary.
Added 38 mins ago
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Health Care Aide - Cardiology Input Unit -5A/6A/PRU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 38 mins ago
SH
Health Care Aide - Cardiology Input Unit -5A/6A/PRU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 38 mins ago
SH
Health Care Aide - Cardiology Input Unit -5A/6A/PRU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 38 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 38 mins ago
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Social Worker (BSW)
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Winnipeg, MB
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Participating as a member of the healthcare team and interpreting social, psychological, emotional and family problems to the team; maintaining excellent working relationships with team…
Added 38 mins ago
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Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 38 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 38 mins ago
SH
Unit Clerk
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…Philosophy of St. Boniface Hospital, the Unit Clerk acts as a member of the health care team, performing clerical, receptionist, and related duties as…
Added 38 mins ago
SH
Licensed Practical Nurse (LPN) - WRS3 / Medicine & Oncology
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 38 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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