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Added 3 mins ago
SA
Teacher Assistant - Behavioural Interventionist
Southpointe Academy
Tsawwassen, BC
- Part-time
- Temporary
Maintains regular communications with the lead teacher(s) and other team members including, parents and other relevant professionals;
Added 3 mins ago
AL
Business Development Representative
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Calgary, AB
- Full-time
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Added 3 mins ago
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Principal Software Development Engineer, GPU Primitives Libraries
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- Full-time
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Added 18 mins ago
IF
Senior Education Strategist
iA Financial Group
Calgary, AB
- Full-time
…improvement. Working closely with the Education Member Engagement Lead, you will help evolve the overall Education offering while strengthening the Education team’s strategic and…
Added 18 mins ago
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Program Change Control Manager
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- Full-time
Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR
Added 18 mins ago
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Non-Technical Publications Manager
Thales
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- Full-time
Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR
Added 18 mins ago
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Senior Requirements Engineer
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- Full-time
Lead requirements reviews, walkthroughs, and sign‑off activities with engineering and customer representatives.
Added 18 mins ago
HR
Sales Associate - Eyewear Contract
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- Full-time
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Added 18 mins ago
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Specialist Drilling Engineer
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- Full-time
Can develop and outline effective technology change management plans
Added 18 mins ago
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Solutions Architect
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- Full-time
…of the Adobe ecosystem. In this highly visible role, you'll lead discovery workshops, build strategic roadmaps, develop compelling business cases, and design innovative solutions that…
Added 18 mins ago
C
Senior Controls Designer
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- $89,500 to $139,500 CAD / year
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Added 18 mins ago
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Store Manager
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Toronto, ON
- Full-time
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Added 18 mins ago
Field Trainer
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Added 18 mins ago
Construction Superintendent - Network (Prince George)
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Prince George, BC
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Added 18 mins ago
QA/QC and Turnover Lead (Prince George)
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Added 18 mins ago
Construction General Foreman - Electrical (Prince George)
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Added 34 mins ago
Project Manager
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…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 34 mins ago
Director - Global Sales and Business Development
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ON · Waterdown, ON
…Director of Global Sales and Business Development, you will lead this team of professionals growing WESCAM’s…
Added 34 mins ago
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Practice Improvement Coach, Interior-Kelowna
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Added 34 mins ago
Sr. Product Manager (Bilingual - French/English), Alexa Canada
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…team in Toronto is looking for a Senior Product Manager to lead the expansion of Alexa+ in Canada. This is your opportunity to work on products that are making…
Added 34 mins ago
EPL Digital Communications Specialist - Marketing and Communications Division
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…Marketing & Communications team, clients across EPL, Information Technology and external vendors to turn organizational priorities into effective digital experiences with a focus on the…
Added 34 mins ago
Communications Advisor
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Added 34 mins ago
CC
Retail Store Manager
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Windsor, ON · Walker, Windsor, ON
- $50,000 CAD / year
- Full-time
Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.
Added 48 mins ago
Sales Associate-Retail
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…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 48 mins ago
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FPGA Team Lead (Hybrid)
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Burnaby, BC
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…exciting time in our journey, as we bring this life-changing technology to…

Fire & Flower Inc.

Retail Experience Lead

Morinville, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Staff supervision
Cash management
Conflict resolution
Objection handling
Time management
Communication skills
Team leadership
Compliance
Product knowledge
Troubleshooting
Sales software
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Compliance
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Time management
Data entry
Retail sales principles
Leadership
Team motivation
Provincial Cannabis Certification

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