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Added 9 mins ago
PI
End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
…bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help clients create…
Added 9 mins ago
WhereTo - Senior Product Manager - Canada, Virtua
Flight Centre
Canada
WhereTo is seeking an innovative and results-driven Senior Product Manager to help shape the future of business travel. As part of a nimble, startup-minded team within Flight Centre Travel…
Added 9 mins ago
FI
Territory Sales Manager
Formations Inc
Regina, SK
- Full-time
…looking for a motivated, relationship-driven Territory Sales Manager (TSM) to join our Saskatoon team and help expand our market…
Added 24 mins ago
TS
Site Superintendent Calgary
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Provide cost-effective solutions to construction issues and coordinate with the Project Manager.
Added 24 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Added 24 mins ago
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Construction Miner / Supervisor - Hope Bay
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- Full-time
…mines, safely. Our team specializes in delivering design-build solutions for technically complex projects, with a strong track record in world-class shaft sinking and mine…
Added 25 mins ago
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Route Sales Representative 4 10 Hourly
Alsco Uniforms
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- $24.6 USD / hour
- Full-time
…excellent customer service. This position reports to the District…
Added 25 mins ago
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District Sales Executive
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…sophisticated needs of international trade through customized solutions and seamless, integrated information…
Added 25 mins ago
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Director, Intraday Liquidity Risk Oversight
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Toronto, ON
- Full-time
Reviews new business initiatives and monitors existing initiatives to identify potential risk situations/ impacts; makes recommendations or escalates to the manager, as per guidelines.
Added 25 mins ago
T
Account Manager
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Ottawa, ON
- Full-time
…execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North…
Added 25 mins ago
SA
Automotive Finance Manager
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- Full-time
…and make a real impact as the business grows. If you enjoy building relationships, developing people, finding solutions, and creating great customer experiences, we'd love to meet…
Added 25 mins ago
Software Test Developer
D2L
Kitchener, ON
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and…
Added 25 mins ago
SB
Brand Marketing Activation Intern
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who…
Added 25 mins ago
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Global Account Manager
Sandvik
Mississauga, ON · Sudbury, ON
- Full-time
…Currently, we have an exciting opportunity as Global Key Account…
Added 25 mins ago
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Junior Account Manager / Gestionnaire de comptes junior
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Junior Account Manager – Gillespie-Munro Inc. (GMI) | Montreal, QC
Added 25 mins ago
R
Manager Business Markets
RBC
Toronto, ON
- Full-time
…full breadth of RBC partners and a broad range of products and solutions to deepen relationships through needs based…
Added 25 mins ago
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Category Manager - Engineered Materials / Fastening Systems
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Vaughan, ON
- Full-time
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force…
Added 25 mins ago
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Personal Banker Trainee
TD
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- Full-time
…providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to…
Added 25 mins ago
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Manager III, Regulatory & Policy Governance - TD Asset Management
TD
Toronto, ON
- Full-time
TD Asset Management Inc. (TDAM) is a North American investment manager offering progressive investment solutions to investors globally. For over two decades, TDAM established competitive…
Added 25 mins ago
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Senior Personal Banker Trainee - Investing
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Toronto, ON
- Full-time
…providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to…
Added 25 mins ago
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Data Associate - Data Requirements & Quality
TD
Toronto, ON · Montreal, QC
- Full-time
Elicit, analyze, and understand business and data requirements to develop complete business solutions under the guidance of senior peers and managers, including data models (entity…
Added 25 mins ago
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Customer Experience Associate
TD
Red Deer, AB
- Part-time
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Added 40 mins ago
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Added 40 mins ago
B
Digital Product Owner
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Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 40 mins ago
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Law Clerk, Capital Markets
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…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…

Fire & Flower Inc.

Retail Experience Lead

Canmore, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Training
Sales strategies
Alarm systems
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Compliance
Staff Supervision
Cash Management
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Sales Strategies
Team Building

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