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Added 2 mins ago
MS
Senior Product Manager
MSZ Systems
Toronto, ON
- Contract
MSZ Systems is seeking an experienced Senior Product Manager to lead the development and delivery of a modern digital registration and permit management system
Added 2 mins ago
Retail Store Manager
Fire & Flower Inc.
Sault Ste. Marie, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 2 mins ago
Receptionist - Lexus Northshore
The Jim Pattison Auto Group
North Vancouver, BC
This role reports to the Office Manager of the dealership.
Added 2 mins ago
Administration - Receptionist
The Jim Pattison Auto Group
Vancouver, BC
This role reports to the Office Manager of the dealership.
Added 2 mins ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
The Granite Club is looking for a full-time Food & Beverage Outlets Manager who oversees all facets of the day-to-day operations of the restaurant outlets at the Granite Club, including…
Added 2 mins ago
HRIS Manager
Superior Plus Propane Talent Acquisition
Cambridge, ON
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 2 mins ago
V
Procurement Category Manager / Chef de Catégorie (Achat) - Logistique
Vention
Montreal, QC
- Full-time
…their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across…
Added 2 mins ago
RU
Workplace Experience Support Specialist Senior
RSM US LLP
Toronto, ON
- Full-time
…the RSM experience. Act in the workplace experience support manager’s or supervisor’s absence when…
Added 2 mins ago
M
Food Service Manager (CSNM) , Contract
Maquise
Orillia, ON
- Full-time
Now, if you were to come on board as a Food Service Manager we’d ask you to do the following for us:
Added 2 mins ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
Acting as Centre’s timekeeper to utilize information from employee timesheets, input working hours in a timely and accurate manner in the Workday system for Manager approval.
Added 2 mins ago
SS
Account Manager
Summit Search Group
Calgary, AB
- Full-time
Summit Search Group is partnering with an established, international supplier to recruit an Account Manager in Calgary. The organization supplies premium, responsibly raised protein to…
Added 2 mins ago
TT
Equipment Engineer, Mechanical (13932)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
Reports to: Manager, Vehicle Maintenance Engineering
Added 2 mins ago
E9
Service Desk Technician
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $74,401.6 to $87,692.8 CAD / year
- Full-time
Provides advice, information, informal training and assistance to clients in the use of various software applications, computer systems, telecommunication devices, computer hardware and…
Added 2 mins ago
BS
GESTIONNAIRE DE TERRITOIRE DES VENTES BILINGUE (FRANÇAIS ET ANGLAIS REQUIS)
Bilingual Source
Montreal, QC · Greater Montreal, QC
- $50,000 to $60,000 CAD / year
- Full-time
Added 17 mins ago
T
Sr. Product Solution Analyst, TD Securities
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 17 mins ago
Senior Mechanical Design Engineer
Type One Energy
Vancouver, BC
Familiarity with Computer Aided Design and Analysis software
Added 17 mins ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
Acting as Centre’s timekeeper to utilize information from employee timesheets, input working hours in a timely and accurate manner in the Workday system for Manager approval.
Added 17 mins ago
Payroll Administrator
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Manager, Payroll.
Added 17 mins ago
Payroll Assistant
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Manager, Payroll.
Added 32 mins ago
Manager, Application Security
The Canada Life Assurance Company
Toronto, ON
The Manager, Application Security will lead the organization’s application security program, ensuring secure design, development, and deployment of applications. This role requires deep…
Added 32 mins ago
P
Manager, Data Integration
Prophix
Remote, Canada
- Full-time
- Remote
As the Manager, Data Integration, you lead the team responsible for connecting customer source systems to Prophix's software. You own the integration function within Professional Services…
Added 32 mins ago
ASIC Digital Design, Manager- 19315
Synopsys
Markham, ON
Understanding of both digital logic and firmware/software development plus previous in-depth specialization in either.
Added 32 mins ago
AP
Test Analyst
Aulton Pharmaceuticals
Canada
- Full-time
…to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing and executing test cases, identifying defects, and collaborating…
Added 32 mins ago
NA
Psychologist | Psychologue - Supervision
Neurodevelopmental and Psychological Services Centre - NPSCSPN
Ottawa, ON
- Full-time
Access to all required assessment tools (e.g., Q-interactive, scoring software). If a measure or test you need is not available, we will get it if it is part of your regular work.
Added 32 mins ago
FI
Senior Full Stack Software Developer (FHIR)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Software Developer - Full Stack – Senior

Fire & Flower Inc.

Retail Experience Lead

Canmore, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Training
Sales strategies
Alarm systems
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Compliance
Staff Supervision
Cash Management
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Sales Strategies
Team Building

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