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Added 2 mins ago
WC
Cleaner (2026-248-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
Competition # 2026-248-HHSCleaner (2026-248-HHS)Employment Type:Full Time, Bargaining Unit (1 Vacancy)Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Exclusively onsite – 800 Vaughan…
Added 2 mins ago
Bakery Utility Clerk (North Hill)
Calgary Co-operative Association Limited
Calgary, AB
…challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition…
Added 2 mins ago
Gas Bar Clerk Cashier (South Trail Crossing)
Calgary Co-operative Association Limited
Calgary, AB
…challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition…
Added 2 mins ago
MM
Global Financial Crime Screening Operations Manager
Marsh McLennan
Toronto, ON
- Full-time
The GFC Screening Operations Manager will focus on supporting the governance and oversight of our screening program and supporting the Head of Screening Operations with stakeholder…
Added 2 mins ago
Program Assistant, Psychiatry
Sinai Health
Toronto, ON
Sinai Health is looking for a Program Assistant, Psychiatry at Mount Sinai Hospital.
Added 2 mins ago
Health Care Aide
Connecting Care (2000) Inc.
Lloydminster, AB
…regulatory, community wellness strategy Medication Assistance Program (MAP) practices and applicable Rights of medication…
Added 2 mins ago
Retail Store Manager
Fire & Flower Inc.
Sault Ste. Marie, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 2 mins ago
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Procurement Category Manager / Chef de Catégorie (Achat) - Logistique
Vention
Montreal, QC
- Full-time
Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the…
Added 2 mins ago
R
Branch Manager
RBC
Halifax, NS
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 mins ago
O
Manager, Corporate Reporting and Financial Services
OPTrust
Toronto, ON
- Full-time
…memberships, leadership development programs, a mentorship program, monthly professional development time and…
Added 2 mins ago
M
Food Service Supervisor - Full time
Maquise
Toronto, ON · YORK, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 2 mins ago
M
Food Service Supervisor - Temporary full time
Maquise
ON · WOODBRIDGE, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 2 mins ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
Normal hours of work – This is a full-time position, 35 hours per week, Monday to Friday. Detail work schedule will be discussed on hiring. Due to working environment, flexibility is…
Added 2 mins ago
SG
Manager Sales & Commercial Operations (MB & SK)
Southern Glazer's Wine & Spirits
Regina, SK
- $80,000 to $100,000 USD / year
- Full-time
As a full-time benefits-eligible employee, you can participate in the Group Flexible Benefits Plan and the Registered Retirement Savings Program (RRSP). The Benefits Plan includes…
Added 2 mins ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Toronto, ON
- Full-time
The Commercial Auto Specialist will be a key contributor in the IRCA Quality program for brokers, and underwriters, including the creation of TFR questionnaires, file selection processes,…
Added 2 mins ago
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Support Indigenous Communities, Wildfire Evacuees, and Work for change
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…regular schedule. We are looking forward to collaborating part time, 15-20 hours per week for the first 6 months with potential for the role to develop into full-time hours. The scope of…
Added 2 mins ago
E9
Service Desk Technician
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $74,401.6 to $87,692.8 CAD / year
- Full-time
Completion of a certificate program in computer information systems, preferably some related experience; or an equivalent combination of training and experience.
Added 2 mins ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON
- Full-time
The Commercial Auto Specialist will be a key contributor in the IRCA Quality program for brokers, and underwriters, including the creation of TFR questionnaires, file selection processes,…
Added 2 mins ago
G
Farm Manager – Sustainable Farm-to-Table Operations
GoodWork.ca
Richmond, BC
- Full-time
Position: Farm Manager – Sustainable Farm-to-Table Operations
Added 2 mins ago
G
Youth Nature Program Assistant
GoodWork.ca
Vancouver, BC · Metro Vancouver A, BC
- Internship
The Program Assistant will support the development of engaging and accessible environmental programming for CTS Youth Society. Working under the direction of the Program Manager, this role…
Added 17 mins ago
UO
Clinical Research Coordinator
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
The MS MRI group within the Division of Neurology in the Department of Medicine is seeking a full time Clinical Research Coordinator to be involved with several active research projects…
Added 17 mins ago
T
Compliance Associate Rotational Program
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 17 mins ago
Senior Mechanical Design Engineer
Type One Energy
Vancouver, BC
…stellarator fusion energy system. Our FusionDirect development program pursues the lowest-risk, shortest-schedule path to a fusion power plant over the coming decade, using a…
Added 17 mins ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
Normal hours of work – This is a full-time position, 35 hours per week, Monday to Friday. Detail work schedule will be discussed on hiring. Due to working environment, flexibility is…
Added 17 mins ago
Customer Service Cashier (West Springs)
Calgary Co-op
Calgary, AB
…challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition…

Fire & Flower Inc.

Retail Experience Lead

Canmore, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Training
Sales strategies
Alarm systems
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Compliance
Staff Supervision
Cash Management
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Sales Strategies
Team Building

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