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Added 1 min ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
Leads cross-divisional teams, partners, and vendors to plan, implement, monitor and continuously improve solutions, while establishing performance measures to evaluate customer impact,…
Added 1 min ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Through our five divisions - High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner - we help clients turn complex challenges into…
Added 1 min ago
7
Senior Performance Marketing Manager
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 1 min ago
MH
Sales Operations Specialist
Maya HTT
Remote, Canada
- Full-time
- Remote
Maya HTT is an industry-leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT…
Added 1 min ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
Champion an AI-native approach to credit risk management, using AI and automation to build novel solutions to novel problems, not just to speed up existing workflows, and drive automation…
Added 1 min ago
RB
Associate
Royal Bank of Canada
Guelph, ON
- Full-time
If you want to jump into an entrepreneurial environment, work on complex solutions for high net worth clients, and get exposed to some of the most experienced associates, advisors, and…
Added 1 min ago
N
Principal Material Artist | Artiste Principal.e Matériaux
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Montreal, QC
- Full-time
pipelines. The role will also contribute to the R&D of new workflows, tools, automation, and AI-assisted solutions to improve efficiency, iteration, and large-scale content production.
Added 1 min ago
K
Senior Business Analyst
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- Full-time
…Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of…
Added 16 mins ago
AC
Analyste en contrôle des stocks
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Montreal, QC
- Full-time
ALTEN Canada c’est aussi un centre de solutions, le « Montreal Delivery Center (MDC) », qui propose des services managés dans les domaines du développement applicatif, de la pratique…
Added 16 mins ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
…Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of…
Added 16 mins ago
BC
Project Manager (Construction Manager) Ontario Line
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
For 40 years we have delivered end-to-end solutions for some of Canada’s most challenging and complex energy, mining, infrastructure, and nuclear projects, with an unrelenting focus on…
Added 16 mins ago
BC
Estimator
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Calgary, AB
- Contract
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Added 16 mins ago
BC
Lead Electrical Engineer
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Added 16 mins ago
Finance - Accounts Payable/Payroll Coordinator
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…integrated network of companies and partners that delivers steel solutions across North America. Now in our fifth generation, we have been family-owned and operated since 1905, and we…
Added 16 mins ago
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We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing…
Added 16 mins ago
Senior HR Business Partner
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…issue specific to their business units. Deliver innovative HR solutions that support the achievement of current, emerging and shifting operational…
Added 16 mins ago
Human Resources - HR Business Partner
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Toronto, ON
…by translating operational priorities into practical people solutions. The role partners with management, leadership and employees on workforce planning, recruitment, employee relations,…
Added 16 mins ago
Service Manager, Operations
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As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional…
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Marketing Strategist
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Collaborate with clients and our creative team to present recommendations, develop ideas and deliver effective marketing solutions.
Added 16 mins ago
TG
Production Manager
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AI-driven solutions, advanced analytics, and process automation tools to
Added 16 mins ago
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…With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to…
Added 16 mins ago
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…provide technical assessments to support the evaluation of vendor…
Added 16 mins ago
AR
Software Developer
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- Full-time
The software developer will be responsible for implementing cutting-edge software solutions leveraging the latest technologies and our proprietary Radar Intelligence Network™ (RIN) by…
Added 31 mins ago
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Développeur(se) en IA
Onepoint
Montreal, QC
- Full-time
Conevoir, développer, tester et déploier des solutions d’intelligence artificielle (apprentissage automatique, IA générative, agents intelligents, automatisation) répondant aux besoins…
Added 31 mins ago
W
Développeur(se) en IA
Wepoint
Montreal, QC
- Full-time
Conevoir, développer, tester et déploier des solutions d’intelligence artificielle (apprentissage automatique, IA générative, agents intelligents, automatisation) répondant aux besoins…

Fire & Flower Inc.

Retail Experience Lead

Westlock, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Staff supervision
Inventory management
Compliance
Communication
Time management
Problem solving
Sales strategy
Training
Alarm system operation
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Training
Onboarding
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Organizational Skills

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