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Added 13 mins ago
VP
Canadian Business Immigration Lawyer
Vialto Partners
Vancouver, BC · Montreal, QC
- Full-time
Manage permanent residence matters through Express Entry, Provincial Nominee Programs (PNPs), and other federal and provincial immigration pathways.
Added 13 mins ago
F
Corporate Accountant II
FISPAN
Vancouver, BC
- Full-time
Growth & Development: This is an excellent opportunity for an ambitious accounting professional to expand their responsibilities, hone analytical skills, and gain exposure to strategic…
Added 58 mins ago
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Entry Level Sales Representative (TELUS)
AXIO
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Leadership development: Build communication, confidence, and leadership skills.
Added 58 mins ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
This is an excellent entry-level opportunity for someone looking to gain hands-on business experience, work closely with management, and build a long-term career within a growing…
Added 59 mins ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
…faculty, staff, and student employees; participates in the development of procedures and materials including orientation and training…
Added 1 hour ago
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Responsable avion en commandes de vol / Aircraft Flight Control Systems Lead
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Mirabel, QC · Montreal, QC
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Added 1 hour ago
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Entry Level Management Trainee
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- $3,595 to $4,395 CAD / month
- Full-time
At Convertiqq, our Entry Level Management Trainee programme is designed for individuals who want to gain hands-on experience in sales, customer acquisition, team development, and business…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Westlock, AB
…assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 1 hour ago
QP
Community Manager
QuadReal Property Group
Vancouver, BC
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 2 hours ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
AAPS Salaried - Development & Alumni Engagement, Level A
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
TC
Suites Coordinator
The City of Guelph
Guelph, ON
- Other
Learning and development opportunities including tuition assistance
Added 3 hours ago
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Spécialiste Flammabilité / Flammability Specialist
Airbus
Montreal, QC
- Full-time
Vous possédez de fortes capacités de leadership et de communication, vous permettant de mobiliser, d'aligner et d'influencer les parties prenantes;
Added 3 hours ago
RC
Clean Energy Rotation Program (Entry-Level)
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Calgary, AB
- $75,000 to $100,000 CAD / year
- Full-time
Development: siting, permitting, grid connection and the commercial groundwork that takes a project from map to shovel-ready
Added 3 hours ago
AW
Incident Commander
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $65,000 to $143,000 CAD / year
- Full-time
Given the size of the Incident Commander team, Level 1 cannot be a narrow, entry-only role; it has to be able to run the full lifecycle of a routine incident independently, including…
Added 3 hours ago
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Représentant(e) au développement des ventes | Sales Development Representative
Actalent
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- $55,000 to $60,000 CAD / year
- Full-time
…employés ont l’occasion de se développer et d’évoluer vers le leadership, la gestion ou explorer d’autres opportunités au sein de notre…
Added 3 hours ago
Planner-C1448
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London, ON
…evidence at hearings; represents the Planning and Economic Development Service Area before Committees and Advisory Committees; organizes and implements public and agency consultation…
Added 3 hours ago
Human Resources Generalist
Celestica International LP
Newmarket, ON
Provide consultation and support to managers with implementing and carrying out HR policies and practices, employee development, performance management, and other employee relations issues,…
Added 3 hours ago
DC
Coordinator, Contract Services
Defence Construction Canada
Halifax, NS
- Contract
…they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security…
Added 3 hours ago
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Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Sherbrooke, QC
- $55,000 to $60,000 CAD / year
- Full-time
…employés ont l’occasion de se développer et d’évoluer vers le leadership, la gestion ou explorer d’autres opportunités au sein de notre…
Added 3 hours ago
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Senior Client Growth Lawyer
Aimhire
ON · Ontario, Canada
- Full-time
Advise prospective clients on immigration matters, including work permits, Express Entry, family sponsorship, and citizenship.
Added 3 hours ago
AP
Cash Flow & Reporting Analyst | Calgary
Aspen Properties
Calgary, AB
- Full-time
1–3 years of relevant experience; strong entry-level candidates will also be considered.
Added 3 hours ago
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Manager, Corporate Reporting and Financial Services
OPTrust
Toronto, ON
- Full-time
Extensive professional development opportunities and learning initiatives including access to LinkedIn Learning, guest speakers, tuition reimbursement, professional association memberships,…
Added 3 hours ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or…
Added 4 hours ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or…

Fire & Flower Inc.

Retail Experience Lead

Westlock, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Staff supervision
Inventory management
Compliance
Communication
Time management
Problem solving
Sales strategy
Training
Alarm system operation
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Training
Onboarding
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Organizational Skills

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