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Added 5 mins ago
K
Senior Business Analyst
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- Full-time
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and…
Added 5 mins ago
UC
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…and you will measure your success in platform reliability, developer productivity, and dollars…
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We are currently seeking a qualified Lead Electrical Engineer to join our Energy team, based out of Edmonton, AB. This is a leadership opportunity for an experienced engineer who enjoys…
Added 5 mins ago
W
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Manage B2B lead generation campaigns focused on qualified leads, appointments, and sales opportunities.
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Plant Manager
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…continued growth, we are seeking an experienced, Plant Manager to lead our complex manufacturing and distribution operations. Reporting to the Vice President of Canadian Operations the…
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Senior HR Business Partner
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You want to be challenged and lead unique initiatives.
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Lead and support the development that drives customer satisfaction and future business growth.
Added 5 mins ago
JI
Delivery Truck Driver, Class 5
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Fredericton, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 5 mins ago
FO
Manager, Programs Outreach - Adaptation
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Ottawa, ON · Hybrid - Ottawa
- Full-time
Collaborates with other Outreach Managers to lead the development and continuous improvement of outreach‑related processes and systems, including the establishment and regular updating of…
Added 5 mins ago
TG
Production Manager
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- $115,000 to $150,000 CAD / year
will lead the end-to-end production planning and scheduling function, aiming
Added 5 mins ago
CL
Senior Okta Engineer (IAM)
Charger Logistics Inc.
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- Full-time
…workforce. We run Okta alongside Microsoft Entra ID, and you'll also lead how we bring AI agents, bots and service accounts under the same identity platform. This is a hands-on engineering…
Added 5 mins ago
GE
Database Administrator (Temporary)
Greater Essex County District School Board
Windsor, ON
- Full-time
The Database Administrator is a technical lead for the databases, data integrations, data warehouse, reporting and internally developed applications that support the Board’s student and…
Added 5 mins ago
SA
Social Science, English, Learning Support Teacher
St. Andrew's College of Arts, Science and Commerce
Aurora, ON
- Contract
…courageous learners and compassionate citizens who live and lead with wisdom, SAS serves young women in every capacity, providing an experience as unique and fulfilling as St. Andrew's…
Added 5 mins ago
RH
Speech Language Pathologist (SLP)
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ON · Regional Municipality of York, ON
- Full-time
Identify and communicate caseload capacity concerns, scheduling challenges, service delays, and operational risks to the Nursing and Rehab Team Lead.
Added 20 mins ago
JI
Merchandising Associate - Reset Team
J.D. Irving, Limited
Moncton, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 20 mins ago
JI
Contractor Sales Administrator
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 20 mins ago
JI
Opportunities for Department Manager
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- Full-time
Lead the department by setting the example in safety, customer service, and visual merchandising standards.
Added 20 mins ago
F
Corporate Accountant II
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- Full-time
Lead and execute key aspects of the month-end close process in a timely and efficient manner.
Added 20 mins ago
Director of Digital Operations
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…service partners and vendors to a high standard. You will also lead practical AI adoption and develop policies for safe, compliant technology…
Added 20 mins ago
S
Account Manager, SMB
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Mississauga, ON
- Full-time
Operate as the lead point of contact for any and all matters specific to your customers
Added 20 mins ago
CM
Senior Financial Analyst
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Guelph, ON
- Full-time
…under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and…
Added 20 mins ago
T
Senior Manager, Procurement Portfolio Advisor
TD
Toronto, ON
- Full-time
Ability to lead multiple priorities and initiatives in a fast-paced, highly matrixed environment.
Added 20 mins ago
NC
Regional Learning Quality Specialist - Safety and Quality
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- Full-time
Strong ability to lead project teams in needs identification, design, development, delivery, evaluation, and validation.
Added 35 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract

Fire & Flower Inc.

Retail Experience Lead

Westlock, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Staff supervision
Inventory management
Compliance
Communication
Time management
Problem solving
Sales strategy
Training
Alarm system operation
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Training
Onboarding
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Organizational Skills

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