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Added 1 day ago
HC
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
- Full-time
Support the successful execution of new website features, functionality, and promotional initiatives.
Added 1 day ago
Senior Mining Engineer
JDS Energy & Mining
Vancouver, BC
The Senior Mining Engineer will support Project Managers by completing open pit and underground mine engineering, design, planning, and operating and capital cost estimation. The Senior…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 day ago
MD
Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 1 day ago
R
Medical Strategy Intern
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
Conduct desktop market research on therapeutic trends, clinical trials, and healthcare ecosystem mapping to support strategic medical decisions.
Added 1 day ago
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Senior/Staff Software Engineer - Tech Lead
OpenMined
Remote, Canada
- $126,000 to $188,000 USD / year
- Contract
- Remote
You’ll lead our 😱 ScreamingFace squad, the team that makes this vision real by building the internet's first leaderboard for fusion models (ensembles) and the open toolkit supporting…
Added 1 day ago
SJ
Administrative Assistant, HMMS
St. Joseph's Health Care London
London, ON
- Full-time
This role acts as the lead administrative support for various HMMS? Committees, both internal and external, as meeting organizer, minute-taker and assembly of meeting packages. This role is…
Added 1 day ago
Test Automation Developer
Christie Digital Systems Inc.
Kitchener, ON
Collaborate with the Test Automation Lead as well as QA and Dev teams to design, build, implement, maintain and support test automation environments, frameworks and harnesses
Added 1 day ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.
Added 1 day ago
Agronomist Lucky Lake, SK
Simplot
Lucky Lake, SK
Support plan for all Area summer tours, winter meetings, and events that showcase Simplot in field knowledge in cooperation with Agronomy Lead and other Agronomists.
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Westlock, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 day ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 1 day ago
TI
Financial Controller
The Integrity Group (CA)
Okotoks, AB
- Full-time
…insight to optimize internal controls, streamline processes, and support sustainable…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 day ago
SS
Head of Software & Perception
SkyCan Systems
Barrie, ON
- Full-time
SW Division Lead - Embedded Firmware, Perception, GCS & Product Security
Added 1 day ago
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Desktop Technician
Dexian
Montreal, QC
- Contract
We are seeking a skilled Hardware / Configuration Technician to support the installation, configuration, testing, and troubleshooting of computer hardware and software systems. The ideal…
Added 2 days ago
NT
UX/UI Designer, HCI & Interaction Design
NEARSOURCE TECHNOLOGIES
Toronto, ON
- Full-time
Collaborate with the UX Research Lead to define research priorities, gather user insights, and establish evidence-based design direction.
Added 2 days ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
Lead end-to-end customer migration engagements - owning technical delivery, project health, and successful go-live outcomes.
Added 2 days ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
We are looking for an experienced QA Engineer –Salesforce Marketing Cloud (SFMC) to support the testing and quality assurance of marketing technology solutions built on Salesforce Marketing…
Added 2 days ago
P
E-Commerce Operations Specialist
Pergolux
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
Lead pre-release QA procedures for storefront themes, localized content, discount logic, and new application features across desktop and mobile devices.
Added 2 days ago
M
RQ11753 - Data Analytical Specialist/Scientist - Senior
Maarut
Toronto, ON
- Contract
to support evidence-based decision-making and produce actionable insights
Added 2 days ago
BG
Foreman Service
Brandt Group of Companies
Winnipeg, MB
- Full-time
Participate in equipment repairs when required to support timely service completion and maintain departmental productivity.
Added 2 days ago
LI
Data Analytical Specialist/Scientist
Lotus IT Solutions
Toronto, ON
- Contract
…join their team in Toronto. The successful consultant will lead the development and delivery of analytics solutions that support evidence-based decision-making, working closely with client…
Added 2 days ago
CO
Process Documentation Specialist (2-Year Contract)
City of Markham
Markham, ON
- $83,093 to $104,793 CAD / year
- Contract
…Information Technology Services, the ERP Program Change Management Lead, and vendors to assess role-based change impacts and create clear, accurate, and usable process maps, standard…
Added 2 days ago
M
Senior IT Support Specialist
Marcon
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Reporting to the Head of IT, you will take a lead role in resolving technical issues, coordinating service requests, supporting hardware and software deployments, and maintaining dependable…

Fire & Flower Inc.

Retail Experience Lead

Westlock, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Staff supervision
Inventory management
Compliance
Communication
Time management
Problem solving
Sales strategy
Training
Alarm system operation
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Training
Onboarding
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Organizational Skills

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