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Added 10 mins ago
CM
Mental Health Clinician, 1st Step Team
Canadian Mental Health Association, Waterloo Wellington
Canada
- Full-time
…the Early Psychosis Intervention (EPI) program. You will lead development and implementation of individual and clinical group treatment based on client goals. As part of an…
Added 10 mins ago
KR
AI Architect
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- Contract
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Toronto, ON
- Full-time
As Product Marketing Manager, you will turn product strategy into clear positioning, effective launches, and measurable marketing activity for an assigned portfolio of automotive software…
Added 10 mins ago
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Calgary, AB
- Full-time
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Added 10 mins ago
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Reports To: Manager, Food & Volunteer Services or Kitchen Supervisor
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- $110,000 to $130,000 CAD / year
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Added 10 mins ago
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- Full-time
…commercial operations, IT, or a similar role at a SaaS or enterprise software company, including 2+ years leading technical cross-functional…
Added 10 mins ago
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Machine Learning Engineer II
TD
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- Full-time
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Added 10 mins ago
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Software Engineer II
TD
Toronto, ON
- Full-time
Hands-on experience with secure software development and vulnerability remediation, including static analysis, software composition analysis, dependency management, and tools such as SNYK,…
Added 10 mins ago
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Senior Manager, Technology Operations Centre
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- Full-time
The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities…
Added 25 mins ago
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- Full-time
…and copper producers engaged in the operation, exploration, development, and acquisition in Asia, North America, and other markets…
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Project Manager (Website Re-design) - Contract - Toronto
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Toronto, ON
- $75 to $90 CAD / hour
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PMs focused exclusively on technical infrastructure or software development projects
Added 25 mins ago
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Senior Manager – Systems Requirements
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Toronto, ON
- Full-time
The Senior Manager, Systems Engineering Management (Requirements) is responsible for leading requirements management activities across the GO Expansion program and ensuring effective…
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- Full-time
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Added 25 mins ago
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- $41.4 to $46.43 CAD / hour
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Gestionnaire de test / Test Manager
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Added 25 mins ago
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New Business Account Manager
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- Full-time
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Added 40 mins ago
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deployment, development, testing, implementation, maintenance, upgrades and
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Gestionnaire de Formation / Training Manager
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Remote, Canada
- Full-time
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Added 40 mins ago
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Marketing Generalist
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Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
The Marketing Generalist under the Marketing Project Manager will primarily be responsible for assisting with the execution of marketing strategy implementation for BRC. The Marketing…
Added 40 mins ago
BG
Marketing Generalist
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Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
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The Marketing Generalist under the Marketing Project Manager will primarily be responsible for assisting with the execution of marketing strategy implementation for BRC. The Marketing…
Added 40 mins ago
Licensed Practical Nurse (LPN) - Medicine Relief Pool - Repost
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Project Manager (Distribution)
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
We are hiring up to three (3) full-time temporary Distribution Project Manager positions for up to 11 months working out of Edmonton, AB. This opportunity is open to internal and external…

Fire & Flower Inc.

Retail Experience Lead

Westlock, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Staff supervision
Inventory management
Compliance
Communication
Time management
Problem solving
Sales strategy
Training
Alarm system operation
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Training
Onboarding
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Organizational Skills

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