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Added 2 mins ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
ERCO Worldwide is looking for a Project Manager to join our Saskatoon team! The Project Manager leads development and execution of projects to improve process safety, operations,…
Added 2 mins ago
R
Media Buying / Marketing Representative (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Reporting to the Media Activation Manager and working closely with the Media Buying Specialist, you will provide vital operational support in launching and running our campaigns. In this…
Added 2 mins ago
NF
Front End Assistant Department Manager Part Time Day
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Saskatoon, SK
- Part-time
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Added 2 mins ago
HT
IT Internal Auditor
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- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 2 mins ago
CF
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- Full-time
This permanent, full-time, entry-level role reports to the Quality Assurance Manager. The QA Technician makes sure products meet customer specifications and food safety standards. The role…
Added 2 mins ago
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Financial Manager - PLM (Product Line Mgmt)
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…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 2 mins ago
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Financial Manager (CSM)
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- Full-time
Integral part of preparation for the monthly business review presentation and the slides for the monthly growth meeting presentation deck
Added 2 mins ago
C
Part-Time Manager - St Laurent
Claire's
Ottawa, ON
- $17 to $19 USD / hour
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Part-Time Manager Opportunity -ST. Laurent S.C.
Added 2 mins ago
CF
Cost Accounting Manager
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The Cost Accounting Manager will oversee all technical aspects of the plant’s accounting resources, analysis and reporting of plant costing information. Accounts for and communicates…
Added 2 mins ago
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Intermediate Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time.
Added 2 mins ago
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Sr. Advisor, Procurement Operations
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This role reports directly to the Sr Manager, Downstream Procurement Operations
Added 2 mins ago
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Civil Engineer
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Matching company pension program, increasing over time
Added 2 mins ago
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Part-Time Building Operator
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Calgary, AB
- Part-time
…emergencies in a prompt and efficient manner and advise the Property Manager at any time that service cannot be provided for such…
Added 2 mins ago
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Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 2 mins ago
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Corporate Controller
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Vancouver, BC
- Full-time
Job type: Full-time, contract (maternity leave coverage)
Added 2 mins ago
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Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations.
Added 2 mins ago
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Bakery & Decadence Clerk - Part Time
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Halifax, NS
- Part-time
As a Bakery & Decadence Clerk, you'll support the Bakery Department Manager in maintaining the highest standards of product quality, presentation, food safety, and customer service.
Added 2 mins ago
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Payment and Control Analyst
Government of Manitoba
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- Full-time
Reporting to the Central Accounts Payable Manager, the Payment and Control Analyst is part of the central management team that is responsible to comply with the legislative requirements for…
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- Full-time
Matching company pension program, increasing over time.
Added 2 mins ago
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Sr. Advisor, Procurement Operations
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Saskatoon, SK
- Full-time
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Added 2 mins ago
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Project Manager, Alternate Delivery
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Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager, Alternate Delivery to join our team in our Edmonton office. This…
Added 2 mins ago
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Advisor, Procurement Operations
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Added 2 mins ago
TH
Cashier : Part Time - CHINOOK
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Canada
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Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
Added 2 mins ago
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Lumber Sales Associate : Part Time - RICHMOND
The Home Depot
Richmond, BC
- Part-time
Added 2 mins ago
UO
Clinical Research Nurse
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $6,631.67 to $9,533.25 CAD / month
- Full-time
This position works under the supervision of Principal Investigators within the Division of Cardiology and Research Manager. Collaborates with researchers, coordinators, and hospital staff…

Fire & Flower Inc.

Retail Experience Lead

Westlock, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Staff supervision
Inventory management
Compliance
Communication
Time management
Problem solving
Sales strategy
Training
Alarm system operation
Data entry
Objection handling

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Training
Onboarding
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Operations
Product Knowledge
Sales Strategy
Time Management
Organizational Skills

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