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Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
…assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 4 hours ago
Foreperson, Water Treatment Operations
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Responsible for first-level supervision in the field; coordinating staff work activities to ensure compliance with organizational standards, time schedules, job specifications and…
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Spécialiste Flammabilité / Flammability Specialist
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Montreal, QC
- Full-time
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Added 5 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 6 hours ago
TU
Clinical Research Nurse
The University of British Columbia
Vancouver, BC
- $6,631.67 to $9,533.25 CAD / month
- Full-time
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…by providing benefits, support resources, and training and development…
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- Full-time
…Special Olympics Caledon Community Council acts as the local leadership group responsible for organizing, promoting, and managing Special Olympics programs at the community level. Council…
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HR Student Assistant (Hybrid)
TRIUMF
Vancouver, BC · TRIUMF
- Full-time
TRIUMF’s student program is more than just a place to work, its learning, memories, friendships, exploration, and development all clubbed into one.
Added 11 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
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- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
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UO
Clinical Research Nurse
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $6,631.67 to $9,533.25 CAD / month
- Full-time
Provides leadership in all areas of research and clinical trials in the hospital and community.
Added 11 hours ago
Senior Craft Recruiter
PCL Construction
Edmonton, AB
Ability to mentor and coach entry-level craft recruiters.
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Junior Project Administrator
JD Development Group
Markham, ON
- Full-time
JD Development Group is a real estate development company delivering residential projects across the GTA. We're looking for an organized, detail-oriented Project Administrator to support…
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Cook 1 - Entry Level (Full Time)
Hyatt Regency
Calgary, AB
- From $19.5 CAD / hour
- Full-time
WE ARE LOOKING FOR A Cook 1 (Entry Level) to join our culinary team
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Assistant, Administration
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Dease Lake 9, BC
- $72,700 to $90,900 CAD / year
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High attention to detail and accuracy in timekeeping and data entry
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Quality & Risk Analyst, Audit & Assurance
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Toronto, ON
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Reviewing records in the Audit Public Database and maintaining its accuracy through daily data entry.
Added 12 hours ago
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Clinical Placement Operations Manager
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Department of Physical Therapy provides the only provincial program for the education of entry-to-practice Physical Therapists. Through rigorous scholarly activity, high standards of…
Added 12 hours ago
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Clinical Placement Operations Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Department of Physical Therapy provides the only provincial program for the education of entry-to-practice Physical Therapists. Through rigorous scholarly activity, high standards of…
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HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…well-being of BC’s population, the Department is committed to leadership, collaboration, inspiration, support, and innovation in all aspects of its academic, educational, and clinical…
Added 12 hours ago
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Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
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…faculty, staff, and student employees; participates in the development of procedures and materials including orientation and training…
Added 12 hours ago
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State Patrol Purchaser - Buyer 2
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This position supports the State Patrol Division by providing leadership, service, and assistance in the procurement of goods and services through the development, negotiation, and…
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- Full-time
…technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will…
Added 13 hours ago
MR
Ice Cream Process Engineer
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ON · Simcoe -Simcoe Plant - GHP
- Full-time
Previous experience in an industrial environment. This is not an entry-level role.
Added 13 hours ago
Operations Manager, School of Skilled Trades and Apprenticeship
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The incumbent also serves as the primary point of contact for the Ministry of Labour, Immigration, Training and Skills Development (MLITSD) on matters related to apprenticeship enrolment,…

Fire & Flower Inc.

Retail Experience Lead

Burlington, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategy
Team leadership
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory presentation
Alarm systems
Onboarding
Training
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management
Provincial Cannabis Certification

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