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Added 14 mins ago
TH
Lumber Associate Part-Time - 7245 Regina Northwest
The Home Depot
Regina, SK
- Part-time
Using empowerment program when necessary to satisfy customers
Added 14 mins ago
T
Yorkdale- Associate Manager PT Under 20 hours
Tumi
Toronto, ON
- Part-time
This position may be eligible to participate in a company incentive program
Added 28 mins ago
TH
Associé(e) aux ventes (Temps partiel)
The Home Depot
Pointe-Claire, QC
- Part-time
Using empowerment program when necessary to satisfy customers
Added 28 mins ago
TH
Lumber Sales Associate Part-Time - 7265 Saskatoon South
The Home Depot
Saskatoon, SK
- Part-time
Using empowerment program when necessary to satisfy customers
Added 28 mins ago
CS
Bilingual Banking IT Project Manager
Cynet Systems
Montreal, QC
- $64 to $69 CAD / hour
- Contract
10+ years of experience as a Project Manager within the banking industry.
Added 44 mins ago
GD
DYNAMITE - Assistant Manager - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
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- Full-time
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Added 58 mins ago
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Social Worker II - Psychosocial Oncology
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AB · Greater Edmonton Metropolitan Area
- Full-time
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Added 58 mins ago
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- Part-time
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Added 58 mins ago
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- Part-time
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Added 59 mins ago
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Edmonton, AB
- Full-time
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Added 59 mins ago
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Added 59 mins ago
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Added 59 mins ago
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- Full-time
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Added 59 mins ago
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Physiotherapist II
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- Full-time
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Added 59 mins ago
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Dietitian I
Alberta Health Services
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- Part-time
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Added 59 mins ago
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Physiotherapist I
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Added 59 mins ago
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Certified Medical Device Reprocessing Technician
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Under the supervision of the Respiratory Therapy Manager, the RT Surgical Processor plays a key role in supporting the operational efficiency, equipment readiness, and infection prevention…
Added 59 mins ago
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Registered Nurse
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…inherent to Patient Family Centered Care. Reporting to the Care Manager, the Palliative Registered Nurse, Case Manager (CM), works as a member of an inter-professional care team. Based on…
Added 1 hour ago
TH
Plumbing and Electrical Sales Associate Part Time - 7038 Brandon
The Home Depot
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Using empowerment program when necessary to satisfy customers
Added 1 hour ago
CM
Development Officer
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Toronto, ON
- Full-time
Works closely with: General Manager, Board of Directors
Added 1 hour ago
BM
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Added 1 hour ago
I(
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Added 1 hour ago
OA
BATCHER-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
Group insurance** (after 3 months) + **Employee and Family Assistance Program (EFAP)** and **telemedicine services** from your first day of employment.
Added 1 hour ago
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Senior New Business Account Executive
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- Full-time
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Fire & Flower Inc.

Retail Experience Lead

Burlington, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategy
Team leadership
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory presentation
Alarm systems
Onboarding
Training
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management
Provincial Cannabis Certification

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