Jobs in Canada

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Added 42 mins ago
HP
Insulator
Harmac Pacific, Nanaimo Forest Products, Ltd.
Nanaimo, BC
- Full-time
We are seeking a skilled and motivated insulator to join our team at Harmac Pacific Pulp Mill. Under the direction of the Maintenance Supervisor, you will support operations with the…
Added 42 mins ago
FH
Supervisor, Dispensary/Parenteral Services
Fraser Health Authority
Abbotsford, BC
- $65.94 to $82.4 CAD / hour
- Part-time
Are you motivated to join a dedicated team of health care providers in this dynamic and rewarding role? Are you interested in a career where you can make an impact on the well-being of…
Added 57 mins ago
GC
VP, Operations & Transformation
Game Companies
Toronto, ON
- Full-time
As VP, Operations & Transformation, you will lead the modernization of Big Viking Games and run the operations that power the business. You will report to the CEO, serve on the leadership…
Added 1 hour ago
F
Shift Supervisor – Carbon Fiber Manufacturing
Fibernx
AB · Edmonton, AB
- Full-time
Supervise day-to-day shift operations of continuous carbon fiber stabilization and carbonization production lines
Added 1 hour ago
OH
Tissue Coordinator
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
Added 1 hour ago
W
(CAN) Health and Beauty Team Lead
Walmart
Cobourg, ON
- Full-time
4.Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Steinbach, MB
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
Shift Supervisor - Secure Facility
GardaWorld
Vancouver, BC
Consistent full-time schedules: Day Shift: Sunday to Wednesday, 0500–1700 hrs / Night Shift: Sunday to Tuesday, 1700–0500 hrs · Must have resided in Canada for the past 5 years
Added 1 hour ago
DevOps Lead
Aspire Bakeries
Brantford, ON
We are seeking a DevOps Lead to join our team at Brantford, ON bakery. As a DevOps Lead, you will be accountable for the day-to-day administration, operation, continuous improvement, and…
Added 1 hour ago
WC
(CAN) Health and Beauty Team Lead
Walmart Canada
Cobourg, ON
- Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
CC
Operational Technology Specialist
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
Shift/Hours or Hybrid Environment – On-site, 5 days/week
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
E
Service Automation Technician
Epiroc
Vancouver, BC
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 1 hour ago
E
Service Automation Technician
Epiroc
AB · Edmonton, AB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 1 hour ago
E
Service Automation Technician
Epiroc
Winnipeg, MB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 1 hour ago
FC
Operations Supervisor
FedEx Canada
Delta, BC
- Part-time
Must possess valid driver’s license and a good driving record
Added 1 hour ago
WC
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart Canada
Laval, QC
- Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
Added 1 hour ago
WC
(CAN) Front End Team Lead
Walmart Canada
Tsawwassen, BC
- Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning…
Added 1 hour ago
PL
Yora Housekeeping Supervisor
Pomeroy Lodging
Kananaskis, AB
- Full-time
As the Housekeeping Supervisor, you will lead the day-to-day housekeeping operations, support and coach team members, and ensure exceptional cleanliness and presentation standards are…
Added 1 hour ago
WC
(CAN) Deli Bakery Team Lead
Walmart Canada
Tsawwassen, BC
- Full-time
Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
Added 1 hour ago
WT
Team Lead, Fraud Investigations (Cash & Banking)
Wealthsimple Technologies
Remote, Canada
- $68,000 to $85,000 CAD / year
- Contract
- Remote
The Team Lead will be responsible for providing first-line supervision of Investigators to mitigate risks at Wealthsimple. The Team Lead is a financial crime expert that is focused on the…
Added 2 hours ago
W
Part Time Seasonal Warehouse Associate
Wayfair
Mississauga, ON
- $21.5 to $22.62 CAD / hour
- Part-time
- Temporary
You’ll do great at Wayfair if you like staying active all shift, feel confident on equipment, being part of a team and want stable, well-paid warehouse work.
Added 2 hours ago
SH
Licensed Practical Nurse - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you…

Fire & Flower Inc.

Retail Experience Lead

Burlington, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategy
Team leadership
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory presentation
Alarm systems
Onboarding
Training
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management
Provincial Cannabis Certification

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Work requirements

Jobs in Canada