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Added 5 hours ago
CM
Development Officer
Coal Mine Theatre
Toronto, ON
- Full-time
…Officer will work closely with Ted to both raise funds and steward…
Added 6 hours ago
CO
Director, AI, Data and Analytics
City of North Vancouver
North Vancouver, BC
- Full-time
…beyond automation and productivity improvement. As the City’s steward for the ethical use of AI and data, the Director will build the governance framework, policies, and safeguards that…
Added 7 hours ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
Act as a steward of education and compliance.
Added 9 hours ago
Kitchen Steward
Canad Inns
Winnipeg, MB
…clean, well maintained and organized at all times. The Kitchen Steward will maintain a proper level of clean inventory with a high standard of cleanliness according to the sanitation code.…
Added 10 hours ago
C
Manager, Communications
CDN
Calgary, AB
- Full-time
Steward the Compass Core culture committee, strengthen the visibility of CDN’s values, lead culture measurement activities, and support employee engagement initiatives.
Added 11 hours ago
M
Associate Director, Clinical Data Management
Merck
Canada
- Full-time
The Associate Director, Data Collection Data Steward, Global Data Management and Standards (GDMS), Global Clinical Data Standards (GCDS) provides program-level oversight of data standards,…
Added 13 hours ago
EL
Store Manager - Le Labo- Full time - Vancouver, CA
Estée Lauder Companies
Vancouver, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 14 hours ago
RB
Branch Manager, Bayview & Wellington Branch
Royal Bank of Canada
ON · AURORA, Ontario
- Full-time
…relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff…
Added 14 hours ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
Steward the PRI brand across every touchpoint: visual identity, voice, templates, website, and social channels.
Added 15 hours ago
MC
Senior Manager, Data Governance (36122)
Myticas Consulting
Toronto, ON
- Full-time
This role serves as the steward of the organization's governance operating model, driving accountability, transparency, and trust in enterprise data assets while enabling business value…
Added 15 hours ago
EC
Training & Events Coordinator
ECO Canada
Calgary, AB
- Full-time
ECO Canada is the steward for the Canadian environmental workforce across all industries. From job creation and wage funding to training and labour market research - we champion the…
Added 16 hours ago
BC
Assistant Director of Food and Beverage
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
…We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this…
Added 16 hours ago
PC
Marketing Manager
PRI Consultants
Toronto, ON
- Full-time
Steward the PRI brand across every touchpoint: visual identity, voice, templates, website, and social channels.
Added 16 hours ago
R
Branch Manager, Bayview & Wellington Branch
RBC
Aurora, ON
- Full-time
…relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff…
Added 17 hours ago
EB
Store Manager - Le Labo- Full time - Vancouver, CA
ELC Beauty LLC
Vancouver, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 17 hours ago
AS
Multiplayer Game Designer
Apex Systems
Vancouver, BC
- $43 to $48 USD / hour
- Internship
Ideate and steward the design of missions, modes and gameplay to the final stages of polish.
Added 17 hours ago
ML
Marketing Associate - Brand
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
Act as a steward of our brands, ensuring every consumer touchpoint including communications, media, packaging, innovation, digital content and shopper marketing remains true to clearly…
Added 18 hours ago
SL
AVP, CXO Strategy & Transformation
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
· Shape and steward the Client Experience Office strategy and transformation agenda, connecting priorities across client experience, engagement, digital, marketing, data and business…
Added 18 hours ago
Residence Steward
University of Toronto
Toronto, ON
Under the general direction of the Manager, Residence Life, the Residence Steward supports the operation of the residence front desk and provides guidance to the Front Desk Porter team. As…
Added 18 hours ago
RB
Branch Manager
Royal Bank of Canada
Halifax, NS
- Full-time
…relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff…
Added 18 hours ago
Cook 3
Canad Inns
Portage la Prairie, MB
…be required to complete the responsibilities of the Kitchen Steward in the absence of…
Added 19 hours ago
R
Data Steward (DB26A97)
Referment
Montreal, QC
- Full-time
…and intelligence that clients rely on. It is hiring a Data Steward for its Montreal…
Added 19 hours ago
SS
Business Analyst, Assistant Vice President
State Street
Toronto, ON
- Full-time
…two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading…
Added 20 hours ago
SS
Project Management, Assistant Vice President
State Street
Toronto, ON
- Full-time
…two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading…

Fire & Flower Inc.

Retail Experience Lead

Burlington, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategy
Team leadership
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Customer service
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory presentation
Alarm systems
Onboarding
Training
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management
Provincial Cannabis Certification

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