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Added 9 mins ago
AH
Operating Room Business Lead
Alberta Health Services
Red Deer, AB
- Full-time
…procurement. Works closely with Department leadership to ensure full staff compliance with material processes and patient safety. The Clinical Support Business Lead approves and monitors…
Added 9 mins ago
AM
Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
Demonstrated strong customer service skills with the ability to partner will all levels of the organization.
Added 9 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Evergreen Memorial Gardens, located at Edmonton, Alberta is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office.
Added 9 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Sudbury, ON · Lively, ON
- Full-time
McDougall Energy is looking for a skilled and safety focused individual to fill the position of full-time Professional Delivery Driver in our Sudbury Branch.
Added 9 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
St. Marys, ON
- Full-time
McDougall Energy is looking for a skilled and safety focused individual to fill the position of Full Time Professional Delivery Driver at our St Marys operation on a regular Monday to…
Added 9 mins ago
SB
Restaurant Manager
Superflux Beer Company
Vancouver, BC
- $83,500 CAD / year
- Full-time
Terms of employment: Permanent, full-time, 40 hours per week. Days, evenings, weekends and statutory holidays as scheduled.
Added 9 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Timmins, ON
- Full-time
McDougall Energy is looking for a skilled and safety focused individual to fill the position of a full-time Professional Delivery Driver in our Timmins Branch.
Added 9 mins ago
AM
Assistant Funeral Home Manager
Arbor Memorial Inc.
Hamilton, ON
- Full-time
This full-service funeral home features a spacious chapel that can accommodate 120 guests, 2 visitation suites, and an on-site reception facility. With ample parking and a dedicated,…
Added 9 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Burlington, ON
- Full-time
…Crematorium, located in Burlington, Ontario are currently recruiting a full-time Pre-Planning Sales Representative to join our Sales…
Added 39 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 39 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 1 hour ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 1 hour ago
Car Detailer- Hyundai Surrey
The Jim Pattison Auto Group
Surrey, BC
Schedule: This is a full-time, permanent position of 40 hours per week.
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 2 hours ago
GD
GARAGE - Store Manager - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 3 hours ago
RB
Private Banking Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
…Private Banking team is responsible for developing sales and service solutions through regular client interactions. You will also be responsible for direct support to the RBC Private…
Added 3 hours ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
…with your innate business development and knack for client service to set the stage for…
Added 4 hours ago
NA
Client Manager, Personal Insurance
NFP, an Aon company (Canada)
Vaughan, ON
- Full-time
Job Details: Full-Time, Permanent Position, Current Vacancy
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 4 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
Job Details: Full-Time, Permanent Position, Current Vacancy
Added 4 hours ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
Supports the Sr. Manager, and/or Manager, and the rest of their Supporter Engagement Team in the development of, donor and participant fundraising programs, including Run for The Cure,…
Added 4 hours ago
AU
Security Guard - Full Time Night Shifts
Allied Universal
Sudbury, ON · Greater Sudbury, ON
- $24 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 4 hours ago
AU
Security Guard - Hotel Setting
Allied Universal
Winnipeg, MB
- $16 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

Oversee assigned-shift operations, including opening and closing the store, supervising staff, managing cash, and maintaining store presentation and compliance. Deliver exemplary customer service, support team training and sales goals, and escalate employee issues and customer concerns to the store manager.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail, communication, leadership, conflict-resolution, cash-management, and organizational skills, and be able to stand for extended periods and lift 25 pounds.

Skills

Retail Sales
Staff Supervision
Customer Service
Team Training
Cash Management
Conflict Resolution
Communication
Troubleshooting
Sales Strategy
Product Knowledge
Compliance
Alarm Systems
Sales Software
Data Entry
Organization
Time Management

Benefits

Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Internal Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks

Visa sponsorship

Not detected in the job text

Keywords

Retail Experience
Cannabis Retail
Retail Sales
Customer Service
Store Operations
Opening and Closing
Staff Supervision
Team Onboarding
Employee Training
Cash Management
Product Presentation
Product Knowledge
Sales Strategies
Sales Targets
Customer Complaints
Conflict Resolution
Compliance
Provincial Cannabis Certification
Security Alarm Systems
Sales Software
Data Entry
Administrative Duties
Customer Education
Inventory and Promotions
Time Management

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