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Added 7 mins ago
ML
Hospitality Manager - Retail
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Lead the day-to-day operations of retail food and beverage services, ensuring exceptional guest experiences and operational excellence.
Added 52 mins ago
FG
National Account Manager
Farm Girl
Mississauga, ON
- Full-time
We are looking for a National Account Manager who will lead Farm Girl’s largest and most complex Canadian accounts directly, as the single senior contact for head-office buyers and category…
Added 52 mins ago
C
Seasonal Line Cook - The Rec Room Square One
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
Added 2 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Mississauga, ON
- Part-time
Control access to the dispensary with respect to inventory and patient confidentiality
Added 2 hours ago
EL
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 3 hours ago
AN
North America Logistics Manager
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Ayr, ON
- Full-time
Lead day-to-day warehouse, transportation and imports and exports operations across North America, including distribution activities, raw material warehousing, and management of external…
Added 3 hours ago
T
Full-Time Assistant Manager
Torrid
AB · Edmonton, AB
- Full-time
At least six months of specialty/apparel retail management experience with proven ability to lead teams to success and proven sales performance
Added 3 hours ago
T
Major Account & Marketplace Manager
tentree
Vancouver, BC
- Full-time
Rather than simply managing existing accounts, you will proactively unlock commercial growth, lead high-impact sales negotiations, and position tentree for maximum top-line acceleration.
Added 3 hours ago
P
Buyer / Procurement Specialist
PCI
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- Full-time
Lead improvements in purchasing, inventory, and logistics processes
Added 3 hours ago
BF
Semi Truck & Trailer Fleet Maintenance and Repair Lead
Be-ver Farms
Sedley, SK
- Full-time
The Semi Truck & Trailer Fleet Lead is a hands-on leadership role responsible for managing the day-to-day maintenance, servicing, and repair coordination of Be-Ver Farms’ fleet of semi…
Added 3 hours ago
M
Store Manager - CF Pacific Center
MACKAGE
Vancouver, BC
- Full-time
−Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other.
Added 3 hours ago
CR
Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.
Added 3 hours ago
WC
(CAN) Stocking 2 Team Lead
Walmart Canada
Selkirk, MB
- Full-time
Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 3 hours ago
SE
Order Fulfillment Coordinator
SWTCH Energy Inc.
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…Supply Chain and working day to day with our Order Fulfillment Lead, you'll own Canadian orders from the moment they're booked until they're delivered. You'll handle B2B as well as B2C…
Added 4 hours ago
S
Order Fulfillment Coordinator
SWTCH
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…Supply Chain and working day to day with our Order Fulfillment Lead, you'll own Canadian orders from the moment they're booked until they're delivered. You'll handle B2B as well as B2C…
Added 4 hours ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Participate or lead continuous improvement activities
Added 4 hours ago
TT
Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
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Penticton, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
M
Department Manager, Category
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
…categories and are responsible for store-floor assortment, inventory flow, merchandising execution, pricing, and visual standards. You lead and develop teams, partner with the Senior Staff…
Added 7 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…Finance, Theatre Operations, Technical Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to develop practical, scalable solutions that…
Added 7 hours ago
W
(CAN) Stocking 2 Team Lead
Walmart
Selkirk, MB
- Full-time
4. Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 8 hours ago
Baker
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Prince George, BC
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it’s filled with the artisan bread and delicious treats…
Added 9 hours ago
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Sanitation Supervisor (Manufacturing)
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Mississauga, ON
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Monitor chemical usage, ensure proper dilution and safe handling, and track inventory to control cost and prevent shortages.
Added 9 hours ago
W
Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
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…bakery priorities. Track and eliminate causes of downtime. Lead smaller scope process improvements to achieve specific measurable…
Added 9 hours ago
SS
Cook PT Sundays & Mondays 1030am to 7pm
Sunrise Senior Living
Victoria, BC · Sunrise of Victoria
- Part-time
Lead food production in the absence of the Dining Services Coordinator
Added 9 hours ago
SC
shift supervisor - Store# 83227, INTACT
Starbucks Coffee Company
Calgary, AB
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

Oversee assigned-shift operations, including opening and closing the store, supervising staff, managing cash, and maintaining store presentation and compliance. Deliver exemplary customer service, support team training and sales goals, and escalate employee issues and customer concerns to the store manager.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail, communication, leadership, conflict-resolution, cash-management, and organizational skills, and be able to stand for extended periods and lift 25 pounds.

Skills

Retail Sales
Staff Supervision
Customer Service
Team Training
Cash Management
Conflict Resolution
Communication
Troubleshooting
Sales Strategy
Product Knowledge
Compliance
Alarm Systems
Sales Software
Data Entry
Organization
Time Management

Benefits

Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Internal Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks

Visa sponsorship

Not detected in the job text

Keywords

Retail Experience
Cannabis Retail
Retail Sales
Customer Service
Store Operations
Opening and Closing
Staff Supervision
Team Onboarding
Employee Training
Cash Management
Product Presentation
Product Knowledge
Sales Strategies
Sales Targets
Customer Complaints
Conflict Resolution
Compliance
Provincial Cannabis Certification
Security Alarm Systems
Sales Software
Data Entry
Administrative Duties
Customer Education
Inventory and Promotions
Time Management

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