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Added 8 mins ago
FB
Warehouse Associate
Foundation Building Materials
Calgary, AB
- Other
…customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve we…
Added 8 mins ago
F
Webber - Operations Manager - Infrastructure Management
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ON · CAN - Webber - Infra - Niagara
- Full-time
· Collaborate with the Contract Manager to provide structure, support, administrative systems and methodologies to meet contract obligations in relation to quality, safety, environmental…
Added 8 mins ago
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Project Manager
Wellington-Altus
Toronto, ON
- Full-time
Reporting to the VP, Business Systems & Innovation, the Project Manager is responsible for developing, executing, and maintaining comprehensive implementation plans, as well as delivering…
Added 8 mins ago
OR
Wireless Sales Associate - 3040 Kamloops
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Kamloops, BC
- Other
Looking for a career where your effort directly impacts your earnings? At OSL Retail Services, people are at the heart of everything we do. Founded in 2012 and recognized as one of Canada's…
Added 8 mins ago
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Youth Care Worker - Saskatoon, SK
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- Full-time
Guide and support new employees, practicum students, and volunteers, as directed by the unit manager.
Added 8 mins ago
KD
Casual Direct Support Professional
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- Part-time
The Relief Support provides call-in or back-fill support to people supported. They assist with activities of daily living and work within the protocols of the location. They work with other…
Added 8 mins ago
MO
Safety Compliance Officer
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…municipal workplaces, operational environments, programs, and…
Added 8 mins ago
KD
Casual Direct Support Professional
Karis Disability Services
Orillia, ON
- Part-time
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Added 8 mins ago
KD
Direct Support Professional - Part-Time Flex
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Orillia, ON
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Direct Support Professional (DSP) employees work with people who experience developmental disabilities as they live in their homes and communities. This position assists people in their…
Added 8 mins ago
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Aircraft Serviceman
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- Full-time
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across…
Added 8 mins ago
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Assistant Manager, Food Services, ETS
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- Full-time
Now, if you were to come on board as an Assistant Manager, we’d ask you to do the following for us:
Added 8 mins ago
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Customer Success Manager
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Remote, Canada
- Full-time
- Remote
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our…
Added 8 mins ago
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Legal Counsel
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Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Draft, review, and negotiate enterprise agreements, including Master Services Agreements, Terms of Service, Data Processing Addenda, AI Addenda, Reseller Agreements, and vendor contracts.
Added 8 mins ago
Senior Product Manager, Serverless Compute
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Vancouver, BC
Amazon Web Services (AWS) is looking for a Senior Product Manager to join our Serverless Compute team. Our team owns the products that make it radically easier for builders to build…
Added 8 mins ago
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Assistant General Manager, Toronto
Equinox
Toronto, ON
- $70,000 to $78,000 CAD / year
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Added 8 mins ago
Dartmouth- Welder
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…years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New…
Added 8 mins ago
NA
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Administration/Waiting List Manager - General Surgery
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We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our…
Added 8 mins ago
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Data Steward (97890EB)
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Added 8 mins ago
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We are currently seeking a Business Development Manager (BDM) who will be responsible for sales and asset retention and brand promotion of all CI Global Asset Management investment…
Added 8 mins ago
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Director, Internal Audit (Information Technology)
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…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 8 mins ago
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National Accounts Director
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- $100,000 to $125,000 CAD / year
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A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 23 mins ago
Warehouse Operations Manager (3PL)
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Under the direction of the General Manager, the Warehouse Operations Manager is responsible for managing the day-to-day operations of a multi-client third-party logistics warehouse. This…
Added 23 mins ago
Department Sales Manager, Hockey
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…basketball, we offer the best gear for over 13 sports and expert services for those who play to compete and play for…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

Oversee assigned-shift operations, including opening and closing the store, supervising staff, managing cash, and maintaining store presentation and compliance. Deliver exemplary customer service, support team training and sales goals, and escalate employee issues and customer concerns to the store manager.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail, communication, leadership, conflict-resolution, cash-management, and organizational skills, and be able to stand for extended periods and lift 25 pounds.

Skills

Retail Sales
Staff Supervision
Customer Service
Team Training
Cash Management
Conflict Resolution
Communication
Troubleshooting
Sales Strategy
Product Knowledge
Compliance
Alarm Systems
Sales Software
Data Entry
Organization
Time Management

Benefits

Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Internal Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks

Visa sponsorship

Not detected in the job text

Keywords

Retail Experience
Cannabis Retail
Retail Sales
Customer Service
Store Operations
Opening and Closing
Staff Supervision
Team Onboarding
Employee Training
Cash Management
Product Presentation
Product Knowledge
Sales Strategies
Sales Targets
Customer Complaints
Conflict Resolution
Compliance
Provincial Cannabis Certification
Security Alarm Systems
Sales Software
Data Entry
Administrative Duties
Customer Education
Inventory and Promotions
Time Management

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