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Added 28 mins ago
U
Seasonal Personal Vehicle Driver - Winnipeg Spin
UPS
Winnipeg, MB
- Temporary
Employment: Seasonal, with an opportunity to obtain full time employment
Added 28 mins ago
U
Seasonal Personal Vehicle Driver - Winnipeg Spin
UPS
Winnipeg, MB
- Temporary
Employment: Seasonal, with an opportunity to obtain full time employment
Added 28 mins ago
TH
Plastic & Reconstructive Surgeon
The Hospital for Sick Children
Toronto, ON
- Full-time
…University of Toronto are inviting applications for a permanent full-time faculty position for an Academic Surgeon with a focus on paediatric burns. The effective date of this appointment…
Added 43 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Vaughan, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 58 mins ago
H
Harveys - Hourly Supervisor
Harvey's
Toronto, ON · Etobicoke, ON
- Full-time
…deliver the Perfect Guest Experience to our guests each and every time. We genuinely care about each Guest and every…
Added 1 hour ago
IP
Senior Engineer, Rotating Equipment, Heartland Petrochemical Complex
Inter Pipeline
AB · Strathcona County, AB
- Full-time
Full-time, 9-hour shifts, every second Friday off
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Experienced Underground Diamond Driller
Swick Mining Services
Sudbury, ON · Greater Sudbury, ON
- Full-time
Permanent full-time employment with a stable global drilling contractor.
Added 1 hour ago
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Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
In this role, you will play a key part in supporting sales operations and ensuring the smooth execution of customer projects across a dynamic IT services environment. Working closely with…
Added 1 hour ago
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Cook III- SL Van Oct 2026
SE Health
Vancouver, BC
- Full-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 1 hour ago
U
Seasonal Personal Vehicle Driver
UPS
Winnipeg, MB
- Temporary
Employment: Seasonal, with an opportunity to obtain full time employment
Added 1 hour ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
…organizing, documenting, and tracking client information from the time it is received through to preparation. This role is critical to ensuring complete intake packages, clear client…
Added 1 hour ago
U
Seasonal Personal Vehicle Driver
UPS
Winnipeg, MB
- Temporary
Employment: Seasonal, with an opportunity to obtain full time employment
Added 1 hour ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
…maintenance, janitorial and accommodation services, safety-critical operations, logistics, workforce mobilization, and remote workforce support for camps, permanent facilities, offshore…
Added 1 hour ago
CG
Head Cook, Full Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $22 CAD / hour
- Full-time
Lead and coordinate kitchen staff during daily operations.
Added 1 hour ago
CG
Dining Room Supervisor, Full Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
We are seeking an outgoing and highly motivated Dining Hall Supervisor to lead daily front-of-house operations in a large, fast-paced dining environment. The successful candidate will have…
Added 1 hour ago
CG
Tim Hortons Supervisor - Full-Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $18.5 CAD / hour
- Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 1 hour ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Ottawa, ON · Edwards, ON
- $19.68 CAD / hour
- Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 1 hour ago
CG
Guest Services & Reception Coordinator (18 month contract)
Compass Group Canada
Calgary, AB
- Full-time
This full-time contract position is responsible for reception operations, guest services, meeting and event support, workplace coordination, and maintaining an exceptional office experience.
Added 1 hour ago
CG
Lead Server, Full Time
Compass Group Canada
Vancouver, BC
- $27 CAD / hour
- Full-time
Proven ability to lead front-of-house teams while maintaining a composed, professional, and service-focused presence.
Added 1 hour ago
BV
Customer Experience Lead
Betstamp Ventures
Toronto, ON
- Full-time
You'll report to our Head of Operations and work every day with our product and engineering team, our retention and marketing team, and the agents who help our players.
Added 1 hour ago
CG
Manager, Catering
Compass Group Canada
AB · Edmonton, AB
- Full-time
Lead, coach, and develop a team of up to 25 team members across catering planning and operations
Added 1 hour ago
CG
Tim Hortons Supervisor, Full Time
Compass Group Canada
Calgary, AB
- $17 CAD / hour
- Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 1 hour ago
CG
Assistant Manager, Full Time
Compass Group Canada
AB · Edmonton, AB
- $28 CAD / hour
- Full-time
Work functions as a lead server when necessary
Added 2 hours ago
MM
Oliver Wyman - Senior Lead AI Developer
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
…so our clients are ready for tomorrow’s risks and optimize operations for the future. Above all, we work collaboratively with our clients’ leaders, employees, stakeholders, and customers to…
Added 2 hours ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Full-time
…support to departmental leadership. As a valued resource and Lead for administrative staff and unit clerks, you will help ensure efficient operations, resolve complex issues, and contribute…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

Oversee assigned-shift operations, including opening and closing the store, supervising staff, managing cash, and maintaining store presentation and compliance. Deliver exemplary customer service, support team training and sales goals, and escalate employee issues and customer concerns to the store manager.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail, communication, leadership, conflict-resolution, cash-management, and organizational skills, and be able to stand for extended periods and lift 25 pounds.

Skills

Retail Sales
Staff Supervision
Customer Service
Team Training
Cash Management
Conflict Resolution
Communication
Troubleshooting
Sales Strategy
Product Knowledge
Compliance
Alarm Systems
Sales Software
Data Entry
Organization
Time Management

Benefits

Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Internal Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks

Visa sponsorship

Not detected in the job text

Keywords

Retail Experience
Cannabis Retail
Retail Sales
Customer Service
Store Operations
Opening and Closing
Staff Supervision
Team Onboarding
Employee Training
Cash Management
Product Presentation
Product Knowledge
Sales Strategies
Sales Targets
Customer Complaints
Conflict Resolution
Compliance
Provincial Cannabis Certification
Security Alarm Systems
Sales Software
Data Entry
Administrative Duties
Customer Education
Inventory and Promotions
Time Management

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