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Added 33 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 12 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 15 hours ago
MS
Financial Assistant
Marberg Staffing
Toronto, ON · North York, ON
- Temporary
Work Location: 100% onsite at client's North York location short walk from TTC station.
Added 17 hours ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
We are looking for a Senior Manager, Cybersecurity Technology Transformation Services who will lead and deliver complex cybersecurity engagements across both assessment and implementation…
Added 21 hours ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…
Added 1 day ago
Fund Accountant
SGGG Fund Services Inc.
Toronto, ON
Our office is in downtown Toronto, a 5-minute walk from Union Station.
Added 1 day ago
TJ
Part-time Receptionist - Jim Pattison Toyota Downtown
The Jim Pattison Auto Group
Vancouver, BC
- Part-time
This role reports to the Office Manager of the dealership.
Added 1 day ago
FH
Registered Nurse, Medicine, Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Royal Columbian Hospital is conveniently located adjacent to the Sapperton SkyTrain station on the Expo Line1. This makes it easily accessible by public transit for both patients and staff.
Added 1 day ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 1 day ago
SC
shift supervisor - Store# 04987, METRAL STATION - NANAIMO
Starbucks Coffee Company
Nanaimo, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 1 day ago
PL
YVR - Barista
Paradies Lagardère
Vancouver, BC
- Part-time
Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
Added 1 day ago
PL
YVR - PT Warehouse Associate
Paradies Lagardère
Vancouver, BC
- Part-time
POSITION REPORTS TO: Assistant or General Manager
Added 1 day ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 1 day ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Sherwood Park, AB
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…
Added 1 day ago
AN
Registered Psychiatric Nurse (RPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 day ago
AN
Licensed Practical Nurse (LPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 day ago
AN
Registered Nurse (RN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 day ago
AN
Registered Nurse (RN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 day ago
AN
Licensed Practical Nurse (LPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 day ago
AN
Registered Psychiatric Nurse (RPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 day ago
O&
Cook - The Joneses
Oliver & Bonacini
Toronto, ON
- Full-time
Perform delegated tasks from Sous Chef, Chef and/or General Manager
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across…
Added 1 day ago
FC
Senior Design Manager
FCC Construcción
Toronto, ON
- Full-time
Lead and oversee the Engineering during construction scope, providing support to the linewide technical manager in all commercial, staff and contractual aspects.

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Job details

Apply by: Nov 10, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

Oversee assigned-shift operations, including opening and closing the store, supervising staff, managing cash, and maintaining store presentation and compliance. Deliver exemplary customer service, support team training and sales goals, and escalate employee issues and customer concerns to the store manager.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail, communication, leadership, conflict-resolution, cash-management, and organizational skills, and be able to stand for extended periods and lift 25 pounds.

Skills

Retail Sales
Staff Supervision
Customer Service
Team Training
Cash Management
Conflict Resolution
Communication
Troubleshooting
Sales Strategy
Product Knowledge
Compliance
Alarm Systems
Sales Software
Data Entry
Organization
Time Management

Benefits

Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Internal Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks

Visa sponsorship

Not detected in the job text

Keywords

Retail Experience
Cannabis Retail
Retail Sales
Customer Service
Store Operations
Opening and Closing
Staff Supervision
Team Onboarding
Employee Training
Cash Management
Product Presentation
Product Knowledge
Sales Strategies
Sales Targets
Customer Complaints
Conflict Resolution
Compliance
Provincial Cannabis Certification
Security Alarm Systems
Sales Software
Data Entry
Administrative Duties
Customer Education
Inventory and Promotions
Time Management

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