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Added 13 mins ago
T
Personal Banking Associate Trainee
TD
Oshawa, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
T
Personal Banking Associate Trainee
TD
Woodstock, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
Field Service Representative - Power
Vertiv
Toronto, ON
…Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal…
Added 13 mins ago
C
Associate Financial Advisor
CIBC
Gatineau, QC
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 13 mins ago
Associate, Private Client Services
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
We are looking a Private Client Service Associate for an existing vacancy in our our Toronto office. In this role, you will be a member of a collaborative and client focused team delivering…
Added 13 mins ago
MD
Vendor Liaison/Acquisition Management Spec
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 13 mins ago
MD
Quality Assurance Specialist - State Program Administrator Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 44 mins ago
SD
Technicien en pharmacie assujetti à une règlementation, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
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Cashier, Hourly Part Time Evening
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Humboldt, SK
- Part-time
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Added 44 mins ago
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Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
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(CAN) Fashion Associate
Walmart
North Battleford, SK
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
Added 44 mins ago
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(CAN) Stocking 1 Team Associate
Walmart
Vaughan, ON
- Full-time
To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean environment. This…
Added 44 mins ago
VC
Client Service Associate (CSA) - Planning & Scheduling - Full-time
VON Canada (Ontario)
Brantford, ON · Delhi, ON
- $20 to $21.25 CAD / hour
- Full-time
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our…
Added 44 mins ago
Seasonal Retail Sales Associate, Place Alexis-Nihon
Bell
Montreal, QC
We recognize your hard work through incentives and employee discounts on services
Added 44 mins ago
TH
Cashier: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 44 mins ago
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Appliance Sales Associate: Full Time - NANAIMO
The Home Depot
Nanaimo, BC
- Full-time
Appliance Specialists provide exceptional customer service support, drive sales, and will be responsible for selling major appliances, driving extended service plans and credit. Sales…
Added 59 mins ago
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Clinic Clerical Assistant (Temporary Full Time)-WT WSIB Hip/Knee Clinic
Trillium Health Partners
Mississauga, ON
- Full-time
…third-party assessment, rehabilitation and disability management services e.g., WSIB, insurer, employer. Insight health solutions has grown significantly over 25 years to be a leading…
Added 1 hour ago
MI
Senior Associate Director, Investor Delivery
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 1 hour ago
CO
Job ID #32328: Superintendent, Wastewater Collection and Stormwater Operations
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- Full-time
…accountability and responsibility for the efficient delivery of contract services, wastewater collection, and stormwater operations. The role is crucial in maintaining ongoing operations,…
Added 1 hour ago
TM
Assistant Controller and Associate Director, Accounting & Reporting
Toronto Metropolitan University
Toronto, ON
- Full-time
The Financial Services Division Is An Exceptionally Client-focused And Collaborative Group Reporting To The Chief Financial Officer. The Financial Services Team Are Guided By Principles Of…
Added 1 hour ago
W
(CAN) Fashion Associate
Walmart
Atholville, NB
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Added 2 hours ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
…closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This role helps coordinate task completion, maintain department standards and…
Added 2 hours ago
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Operations & Account Management Associate
Valen
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Added 2 hours ago
WC
Stocking 1 Team Associate
Walmart Canada
Ottawa, ON · Kanata, ON
- Full-time
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

Experience in retail sales preferred.
Ability to work in a fast-paced, dynamic environment.
Excellent customer service skills, interpersonal, organizational, and communication skills.
Motivated and creative team player.
Strong knowledge of retail sales principles, methods, practices, and techniques.
Ability to build and maintain lasting relationships with customers.
Strong communication skills (verbal & written).
Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
Ability to perform basic mathematical calculations.
Ability to work individually and as part of a team.
High level of integrity and work ethic.

Job Duties

Greet customers and provide guidance on where they may find items within the store.
Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
Generate sales.
Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
Participate in merchandising and promotional activities.
Maintain a high level of customer service.
Assist with setting up merchandise displays.
Work in partnership with store managers and other employees to maximize store sales and in-store presence.
Ensure accuracy in all transactions, inventory, and procedures.
Participate in all manner of store maintenance.
Maintain a high level of product knowledge.
Maintain a professional appearance, demeanor, and attitude always.
Performs other duties as required.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

Experience in the retail industry preferred.
High school diploma or GED required.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees retail sales associates to ensure exceptional customer service and brand representation. They are responsible for generating sales, managing store displays, and maintaining high standards of product knowledge and store maintenance.

Requirements

Candidates must have a high school diploma or GED and a clear criminal record. A provincial cannabis certification is required, along with the ability to stand for long periods and lift 25 pounds.

Skills

Retail sales
Customer service
Communication skills
Interpersonal skills
Organizational skills
Merchandising
Product knowledge
Mathematical calculations
Teamwork
Integrity
Work ethic
Sales generation
Brand ambassadorship
Inventory management

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Customer service
Merchandising
Brand ambassador
Inventory
Provincial Cannabis Certification
Retail sales principles
Store maintenance
Product knowledge
Lifestyle brand

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