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Added 2 mins ago
AT
Professional Tour Guides (Ontario - Canada)
AEROCONE TRAVELS CANADA INC
ON · Ontario, Canada
- Internship
…professionals and legal experts, Aerocone Travels ensures superior customer experience and reliable service delivery. The company is dedicated to simplifying travel and visa processes for…
Added 2 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 2 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 2 mins ago
CI
Team Lead, Sales Part Time
Crocs, Inc.
Edmonton, AB
- Part-time
We are hiring a Part Time Team Lead, Sales to deliver outstanding consumer experiences, support store operations, lead by example on the sales floor, and help drive team and sales goals…
Added 2 mins ago
CI
Team Lead, Sales Part Time
Crocs, Inc.
Edmonton, AB
- Part-time
We are hiring a Part Time Team Lead, Sales to deliver outstanding consumer experiences, support store operations, lead by example on the sales floor, and help drive team and sales goals…
Added 2 mins ago
AC
Warehouse Technician (General)
Avmax Careers - Canada
Calgary, AB
- Full-time
Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide.
Added 31 mins ago
A
Software Architect: AEC Platform Data
Autodesk
Quebec, QC
- Full-time
…l’architecture du nuage et des services - API, contrats de service, intégrations, conception de systèmes distribués et modèle de données connecté qui les relie entre eux - et s’étend à…
Added 31 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
Customer service-oriented and highly effective communication skills
Added 31 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
Customer service-oriented and highly effective communication skills
Added 31 mins ago
A
Software Architect: AEC Platform Data
Autodesk
Montreal, QC
- Full-time
…l’architecture du nuage et des services - API, contrats de service, intégrations, conception de systèmes distribués et modèle de données connecté qui les relie entre eux - et s’étend à…
Added 31 mins ago
A
Software Architect: AEC Platform Data
Autodesk
Toronto, ON
- Full-time
…l’architecture du nuage et des services - API, contrats de service, intégrations, conception de systèmes distribués et modèle de données connecté qui les relie entre eux - et s’étend à…
Added 46 mins ago
NA
Alarm & Service Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 1 hour ago
C
Senior Demand Planner
Confidential
London, ON
- Full-time
…Planning and S&OP functions. This position directly supports service level performance, inventory health, forecast quality, and revenue…
Added 1 hour ago
I
Van Route Lead
IICRC
St. John's, NL
- Full-time
We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
Added 1 hour ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
…management team across key clients to deliver exceptional client…
Added 1 hour ago
OT
Restaurant Manager
One Therapy Network
AB · Edmonton, AB
- Full-time
…restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a…
Added 2 hours ago
BI
Technical Inside Sales Manager
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for…
Added 2 hours ago
U
Senior Accountant
UPTIME
Surrey, BC
- Internship
Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 3 hours ago
A
Dealership Retail Experience Strategist [AQ-25678]
Aquent
Canada
- Contract
…change, empowering retail partners to deliver unparalleled service excellence and transforming the premium customer experience from the ground…
Added 3 hours ago
WB
Lead Product Sales
Whistler Blackcomb
Whistler, BC
- Temporary
2+ years’ experience in customer service or ticket sales required
Added 3 hours ago
RU
Part time supervisor!
Recipe Unlimited
New Minas, NS
- Part-time
Added 3 hours ago
LH
Représentant(e) aux ventes internes
Lifestyle Home Products
Remote, Canada
- Full-time
- Remote
…courriel. Nous recherchons une personne motivée, axée sur le service à la clientèle et reconnue pour ses excellentes aptitudes en communication et en…
Added 4 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.

Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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