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Added 7 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Langley (City), BC · Langley, British Columbia
- $18.25 to $20.95 CAD / hour
- Part-time
This posting is for a current opportunity within Indigo.
Added 7 mins ago
QK
community support worker
Qualicare, Kamloops
BC · Merritt, BC
- $20 to $23 CAD / hour
- Full-time
Added 7 mins ago
D
General Helper/Dishwasher - Part Time AM
Dexterra
Mississauga, ON
- $19 to $20 CAD / hour
- Part-time
…given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee…
Added 7 mins ago
'
Global Lead, Digital Procurement
''
Toronto, ON
- Full-time
- Other
Develop business cases for future-focused technology investments, quantifying the value opportunity and prioritizing initiatives for delivery.
Added 21 mins ago
I
Seasonal Customer Experience Representative
Indigo
Langley (District), BC · City of Langley, BC
- $18.25 to $20.95 CAD / hour
- Part-time
This posting is for a current opportunity within Indigo.
Added 21 mins ago
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Branch Operations Manager, British Columbia
Panasonic
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- Full-time
…their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs,…
Added 37 mins ago
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(CAN) Directs Store Delivery Associate
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New Westminster, BC
- Part-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 37 mins ago
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(CAN) Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
…administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations…
Added 37 mins ago
SM
Miner
SSR Mining Inc.
Saskatoon, SK
- Full-time
This job posting complies with all Company standards, policies and procedures pertaining to appropriate conduct for employees, including the Code of Conduct. Our Respect in the Workplace…
Added 37 mins ago
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Bolter
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Saskatoon, SK
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This job posting complies with all Company standards, policies and procedures pertaining to appropriate conduct for employees, including the Code of Conduct. Our Respect in the Workplace…
Added 37 mins ago
TT
Oxide Operator
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Toronto, ON
- Full-time
…checks. Will be exposed to hazardous waste while performing daily job duties. Operators will undergo Chemical Handling training prior to the start of performing these duties and will…
Added 37 mins ago
TT
Oxide Operator
TTM Technologies
Toronto, ON
- Full-time
…checks. Will be exposed to hazardous waste while performing daily job duties. Operators will undergo Chemical Handling training prior to the start of performing these duties and will…
Added 37 mins ago
MK
Sales Supervisor
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Ottawa, ON · Kanata
- Part-time
…employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Ability to…
Added 52 mins ago
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Coquitlam, BC
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Added 1 hour ago
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DPS Communications Supervisor
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Added 1 hour ago
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Added 1 hour ago
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Victoria, BC
- $130,897 to $171,982 CAD / year
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Added 1 hour ago
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Family Medicine-Sydney-Health Park
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Sydney, NS
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…within this collaborative healthcare environment and offer an opportunity to work in a professional, patient-focused setting in the heart of Sydney’s healthcare…
Added 1 hour ago
FB
Customer Service Representative
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Added 1 hour ago
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Proof Bartender
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Anticipated Pay Range & Additional Job Information
Added 1 hour ago
LC
Associate Faculty - Welding
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We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.
Added 1 hour ago
PM
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- Contract
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Added 1 hour ago
PM
Business Development Representative
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Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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