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Added 5 mins ago
I
General Manager (Grand Prairie)
Indigo
AB · Alberta, Canada
- Full-time
…of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment…
Added 5 mins ago
TC
Finance Manager
The Crump Group, Inc.
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Crump Group is hiring a proactive, systems-savvy Finance Manager to lead finance partnership with our Sales and Marketing teams and play a key role in company-wide FP&A. You will be the…
Added 5 mins ago
PE
Human Resources Generalist
PEGASUS EVO-LUTION INC.
Mississauga, ON
- Full-time
● Foundational HR Development: Lead the creation and implementation of core HR policies, procedures and the first comprehensive Employee Manual, ensuring relevance across our Canadian, US,…
Added 5 mins ago
TC
Operational Excellence Manager
The Coca-Cola Company
Peterborough, ON · Canada - ON - Peterborough
- Full-time
Lead the development and implementation of operating models using leading indicators and performance data to identify gaps, prioritize action, and drive measurable improvement.
Added 5 mins ago
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Senior Manager, T&O M&A, Strategic Initiatives
BMO
Toronto, ON · FCP
- Full-time
Lead and coordinate Technology & Operations activities across complex M&A transactions, including acquisitions, divestitures, separations and other strategic initiatives.
Added 5 mins ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an…
Added 5 mins ago
II
Quality Analyst
Ingredion Incorporated
Cardinal, ON
- Full-time
· Career Growth – Learning, training, and development opportunities, including tuition reimbursement
Added 5 mins ago
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Manager, Information Security Risk
FCT
Oakville, ON
- Full-time
Lead Threat Risk Assessments for enterprise technology initiatives, including AI, Generative AI, machine learning, cloud, SaaS, and third-party technology solutions.
Added 8 mins ago
PC
Manager, Learning & Development
Provincial Credit Union
Charlottetown, PE
- Full-time
We’re looking for a Manager, Learning & Development to lead and strengthen how our people learn, grow and develop. This is an opportunity to shape learning across the organization, build…
Added 20 mins ago
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Senior BI Analytics Governance Specialist
Co-operators
Calgary, AB · Guelph, ON · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Support the development and maintenance of analytics asset inventories, metadata management practices, and governance reporting across platforms including Microsoft Fabric, Databricks,…
Added 20 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 20 mins ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
Toronto, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 20 mins ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
London, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 20 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 20 mins ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
London, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 20 mins ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
Toronto, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 20 mins ago
FB
Assistant Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 20 mins ago
UH
Medical Radiation Technologist, Interventional Radiology (Talent Pool)
University Health Network
Toronto, ON
- Full-time
Participate in professional development, teaching and educational activities, and mentoring, as required
Added 20 mins ago
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Technical Customer Success Engineer
Procurify
Remote, Canada
- Contract
- Remote
Python Development: Utilize Python to implement and test cXML punchouts configurations in the product.
Added 20 mins ago
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Orientation Coordinator, Student Life (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Student Development Knowledge: Ability to research, apply, and assess theories related to student development, adult learning, and support services.
Added 20 mins ago
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Medical Governance Lead
Novartis
Toronto, ON
- Full-time
Help shape trusted, agile and high-quality Medical Affairs execution in Canada. As Medical Governance Lead, you will provide end-to-end governance for GxP and other regulated Medical…
Added 20 mins ago
TH
Medical Affairs Specialist
Teladoc Health
Toronto, ON · ON
- $60,000 to $70,000 CAD / year
- Full-time
Lead and execute the end-to-end annual recredentialing lifecycle across a multi-disciplinary provider network (spanning Primary Care, Emergency Physicians, Expert Medical Services…
Added 20 mins ago
N
Medical Governance Lead
Novartis
Toronto, ON
- Full-time
Help shape trusted, agile and high-quality Medical Affairs execution in Canada. As Medical Governance Lead, you will provide end-to-end governance for GxP and other regulated Medical…
Added 20 mins ago
C
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Working alongside key stakeholders, you will support the organization in preparing for and implementing changes - including by developing and rolling out effective engagement and…
Added 20 mins ago
GD
DYNAMITE - Team Leader FT - Les Avenues Vaudreuil
Groupe Dynamite, Inc Garage
Vaudreuil-Dorion, QC · Vaudreuil, Quebec
- Full-time
Learning and development programs to grow and exploit full potential

Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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