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Added 2 mins ago
OL
Health Care Aide - Part Time 0.5
Optima Living
Calgary, AB
- Part-time
Reporting to the Clinical Lead, working under the leadership of a Registered Nurse or Licensed Practical Nurse, the Heath Care Aide assists residents with all activities of daily living…
Added 2 mins ago
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Peer Lead
GCHC
Guelph, ON
- Full-time
The Guelph-Wellington HART Hub is an integrated and interdisciplinary primary care and social service program that provides continuous stage-matched care to individuals seeking treatment,…
Added 2 mins ago
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Funding Consultant
ADP
Dartmouth, NS · Toronto, ON · Etobicoke, Ontario
- Full-time
…experience. Work on relationship building with the strategic teams to lead Credit team’s digital & BPI project…
Added 2 mins ago
LC
Produce Department Manager - In Training
Loblaw Companies Limited
Penticton, BC
- Full-time
As a Department Manager in Training. you'll complete a comprehensive development program that equips you with the skills, knowledge, and experience to lead a high-performing department and…
Added 2 mins ago
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Health, Safety and Environment Specialist***Spécialiste, santé, sécurité, et environnement
Aliaxis
AB · CA - Edmonton - Distribution
- Full-time
Lead and support investigations involving incidents, injuries, environmental events, and near misses, ensuring timely reporting, documentation, and follow-through on corrective and…
Added 2 mins ago
ST
Fabricator
Sinclair Technologies
Aurora, ON
- $17.95 to $21.6 CAD / hour
- Full-time
The operator works closely with the Fabrication Workshop Team Lead to meet production targets and support continuous improvement initiatives.
Added 2 mins ago
MC
Spécialiste principal(e), Apprentissage et Développement, Canada / Senior Specialist, Learning & Development, Canada
Merck Canada
Kirkland, QC
- Full-time
Added 2 mins ago
CV
DIRECTOR, B2B Sales & Business Development
Coco Village
Quebec, QC
- $70,000 to $100,000 CAD / year
- Full-time
Lead key-account opportunities from first conversation through account opening, ordering, launch and ongoing performance management.
Added 2 mins ago
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Release Manager
SkyAlyne
Ottawa, ON
- $45.5 to $52.5 CAD / hour
- Contract
…RCAF Pilots and Aircrew as the Future Aircrew Training (FAcT) program provider for the Royal Canadian Air Force (RCAF). SkyAlyne was formed in 2018 as a partnership between CAE and KF…
Added 2 mins ago
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Ready Mix Operations Manager
Dawn Recruiting Agency
Kitimat, BC
- Full-time
Our client is seeking an experienced Ready Mix Operations Manager to lead concrete supply operations supporting a major infrastructure project in Kitimat, British Columbia.
Added 2 mins ago
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Underground Geologist in Training
New Gold Inc.
Kamloops, BC
- Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…
Added 3 mins ago
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IFM Lead
Compass Group Canada
Mississauga, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 3 mins ago
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Principal Engineer
Hays
Sudbury, ON
- Full-time
Lead the technical direction and continuous improvement of underground backfill systems to support safe, efficient, and productive mining operations.
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Senior Advisor, Culture & Employee Experience (TEMPORARY)
Bombardier
Dorval, QC
- Temporary
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 3 mins ago
CO
Communications Consultant
City of Kelowna
Kelowna, BC
- Full-time
…communications. Your work demonstrates that you can independently lead complex, sensitive communications initiatives, advise senior leaders with confidence and deliver results. You can…
Added 3 mins ago
TS
Director, Program Management
The Salvation Army in Canada
Toronto, ON
- Full-time
The Director, Program Management will be a hands-on, results-oriented, driven leader who thrives in successful execution of complex projects. This player-coach will lead a team of…
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Director, Consolidation & Financial Operations
Gildan
Montreal, QC
- Full-time
…throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan…
Added 3 mins ago
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Senior Web Developer
Connexall
Toronto, ON
- Full-time
…performing while supporting brand awareness, customer engagement, lead generation, and business growth…
Added 17 mins ago
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Health, Safety and Environment Specialist***Spécialiste, santé, sécurité, et environnement
IPEX Group
Edmonton, AB · CA - Edmonton - Distribution
- Full-time
Lead and support investigations involving incidents, injuries, environmental events, and near misses, ensuring timely reporting, documentation, and follow-through on corrective and…
Added 17 mins ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Senior Creative Director in Vancouver to lead the creative vision and editorial direction for Onni, turning complex projects and portfolio stories into clear,…
Added 17 mins ago
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HR Coordinator
Ardene
Laval, QC
- Full-time
Reporting to the Talent Acquisition Lead, the HR Coordinator will provide administrative and coordination support for HR strategy and delivery, and will support full-cycle recruitment for…
Added 17 mins ago
M
Operational Risk & Controls Lead
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.
Added 17 mins ago
BH
Regional Manager, Maintenance
Baptist Housing Seniors Living
BC
- $105,000 to $117,000 CAD / year
- Full-time
We are seeking a Regional Manager, Maintenance to lead building operations across our communities. In this role you will support our Assisted Living, Independent Living, and Seniors Rental…
Added 17 mins ago
E(
IFM Lead
ESFM (CCSSL Eurest)
ON · Mississauga, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 17 mins ago
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Transmission Line Engineering Team Lead
Stantec
Markham, ON
- Full-time
Our transmission line engineering group has an opportunity for a Transmission Line Team Lead for one of our offices located in Ontario. This position will be responsible for ensuring that…

Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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