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Added 14 mins ago
IG
Health, Safety and Environment Specialist***Spécialiste, santé, sécurité, et environnement
IPEX Group
Edmonton, AB · CA - Edmonton - Distribution
- Full-time
Lead and support investigations involving incidents, injuries, environmental events, and near misses, ensuring timely reporting, documentation, and follow-through on corrective and…
Added 14 mins ago
AC
Full-time Student Success Specialist, ACCE
Algonquin College
Ottawa, ON
- Full-time
…meet with at-risk students considering withdrawing from their program to support an informed decision process that may include referrals and check-ins with various program supports and…
Added 14 mins ago
AC
Full-time Student Success Specialist
Algonquin College
Ottawa, ON
- Full-time
…meet with at-risk students considering withdrawing from their program to support an informed decision process that may include referrals and check-ins with various program supports and…
Added 14 mins ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
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HR Coordinator
Ardene
Laval, QC
- Full-time
Collaborate and support the HR team on all initiatives and program launches;
Added 14 mins ago
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Operational Risk & Controls Lead
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…processes. You will help identify and mitigate operational risks, support regulatory and audit readiness, drive continuous improvement, and ensure key controls remain effective as the…
Added 14 mins ago
BH
Regional Manager, Maintenance
Baptist Housing Seniors Living
BC
- $105,000 to $117,000 CAD / year
- Full-time
…building operations across our communities. In this role you will support our Assisted Living, Independent Living, and Seniors Rental Housing…
Added 14 mins ago
BH
Concierge (Casual)
Baptist Housing Seniors Living
Vancouver, BC
- $26.53 CAD / hour
- Part-time
…seniors. This role provides essential administrative and concierge support, ensuring a warm, professional, and efficient experience for our residents and…
Added 14 mins ago
Sales Support & Logistics Administrator Supervisor - Delta (1126)
Trail Appliances Ltd.
Delta, BC
The Sales Support & Logistics Administration Supervisor is responsible for overseeing the daily operations of both teams, ensuring efficient order management, accurate order processing,…
Added 14 mins ago
CQ
Customer Care Specialist
Culligan Quench
Toronto, ON · Woodbridge, ON
- Full-time
At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new…
Added 14 mins ago
E(
IFM Lead
ESFM (CCSSL Eurest)
ON · Mississauga, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 14 mins ago
S
Transmission Line Engineering Team Lead
Stantec
Markham, ON
- Full-time
Support proposal development, budgeting, and resource planning in coordination with Transmission Line Engineering Manager.
Added 14 mins ago
Intern - Product Management, Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Product Management Intern, Digital Banking, will support the product team in building digital experiences that make banking simpler and more rewarding for our customers. Over this…
Added 14 mins ago
OD
HR Generalist
One Duck Hospitality Group
Toronto, ON
- Full-time
…environment? One Duck Hospitality is seeking an HR Generalist to support our growing restaurant group. As the parent company to Hemingway’s,The Pilot and Bar Wellington, three iconic…
Added 14 mins ago
WG
Casual Spa Attendant
Westbow Group of Companies
Chilliwack, BC
- Part-time
…prepare spa areas for guests, restock essential supplies, and support the overall operations by creating a consistently sanitized and guest-ready…
Added 14 mins ago
EC
Youth Worker
Edmonton City Centre Church Corp
AB
- Up to $23.5 CAD / hour
- Full-time
…and self-care. Youth Workers collaborate with care teams to support the holistic development - emotional, physical, mental, and spiritual - of each youth while encouraging family…
Added 14 mins ago
EC
Lead Youth Worker
Edmonton City Centre Church Corp
AB
- Full-time
The Youth Housing Program provides trauma-informed, developmentally responsive care for youth, aged 13–17, with complex needs. As a Lead Youth Worker, you support youth safety, well-being,…
Added 14 mins ago
H
Social Worker Masters
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…counselling, Psychotherapy, system navigation, and clinical support in the context of serious illness, palliative care, grief, bereavement, and medical assistance in dying…
Added 14 mins ago
SS
Director of Wellness
Sienna Senior Living
Belleville, ON
- Full-time
Reporting to the General Manager, the Director of Wellness will lead a clinical team to provide care support and services.
Added 14 mins ago
SS
Guest Attendant
Sienna Senior Living
Uxbridge, ON
- Part-time
…the residents and their family members, offering a variety of support options and program choices that enrich their daily health and well being. As an individual and part of a wider team,…
Added 14 mins ago
SS
Registered Practical Nurse
Sienna Senior Living
Minden Hills, ON · Bobcaygeon, ON
- Part-time
…meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional…
Added 14 mins ago
SS
Guest Attendant
Sienna Senior Living
Minden Hills, ON · Bobcaygeon, ON
- Part-time
…the residents and their family members, offering a variety of support options and program choices that enrich their daily health and well-being. As an individual and part of a wider team,…
Added 14 mins ago
SS
Cook
Sienna Senior Living
Grimsby, ON
- Full-time
…meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional…
Added 14 mins ago
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Inside Sales
Roofmart
Sudbury, ON · Roofmart Sudbury
- Full-time
Providing world class support and build strong, long term relationships with existing customers as well as assist in the development of new customers
Added 14 mins ago
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Investment Team Intern, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Internship Start Date: The internship program begins on May 3rd 2027, and concludes on August 13th 2027. Due to the structured nature of the program, onboarding activities, and cohort…

Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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