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Added 12 mins ago
Administrative Assistant
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Ensure inquiries are appropriately handled on behalf of the Manager; provide accurate information upon requests and enquiries; exercise sound judgement and maintain…
Added 12 mins ago
C
Guest Attendant
Chartwell
Woodstock, ON
- Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 13 mins ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Part-time
…relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating…
Added 13 mins ago
AU
Security Guard- Banking ATM
Allied Universal
Victoria, BC
- $19 to $21 CAD / hour
- Part-time
Use effective communication and conflict-de-escalation techniques when dealing with students, staff, visitors, or members of the public.
Added 13 mins ago
BH
Registered Technologist (MRT) – Medical Imaging #586-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager of Medical Imaging, the Medical Radiation Technologist’s (MRT) key responsibilities include: performing radiographic and CT examinations; monitoring/adjusting…
Added 13 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 13 mins ago
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Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
…relating to business development as set forth by the Branch Manager at multiple…
Added 13 mins ago
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 13 mins ago
GC
Project Manager, Calgary
GUNN Consultants
Calgary, AB
- Full-time
…the project. This role is suited to an experienced Project Manager who is comfortable owning projects end-to-end and making decisions in a consulting environment. The Project Manager will…
Added 13 mins ago
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Rink Patrol
City of Dawson Creek
Dawson Creek, BC
- Part-time
The City of Dawson Creek invites applications for a part-time Rink Patrol. Reporting to the Arena and Parks Manager, Arena Supervisor, or designate, the Rink Patrol performs a variety of…
Added 13 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 13 mins ago
LH
Care Coordinator
Lifemark Health Group
Toronto, ON · Greater Toronto Area, Canada
- $17.6 to $24.54 CAD / hour
- Part-time
…relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating…
Added 29 mins ago
AN
Cook - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Reporting to the Manager of Support Services, the Cook is responsible for ensuring that clients receive meals and snacks as dictated by the menu. The Cook will endeavor to provide clients…
Added 29 mins ago
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Addiction Counsellor (Full-Time Temporary Leave Coverage until incumbent returns)
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Kamloops, BC
- Full-time
Reporting to the Manager of Clinical Services, the Addiction Counsellor, is responsible for providing individual counselling, group therapy facilitation, and psychoeducational groups using…
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Registered Psychiatric Nurse (RPN) - Full-Time
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Licensed Practical Nurse (LPN) - Casual
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Registered Nurse (RN) - Casual
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Kamloops, BC
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Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 29 mins ago
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Registered Nurse (RN) - Full-Time
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Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 29 mins ago
AN
Licensed Practical Nurse (LPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
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Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 29 mins ago
AN
Registered Psychiatric Nurse (RPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 29 mins ago
FT
Apprentice Automotive Technician
Fountain Tire
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- Other
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Added 29 mins ago
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Apprentice Automotive Technician, Prince Albert
Fountain Tire
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Supervisor of Cultural Services
City of Niagara Falls
Niagara Falls, ON
- Full-time
…food services, events and programming. The Supervisor manages staff, monitors onsite activities, and maintains strong communication with café operators and vendors to deliver exceptional…
Added 29 mins ago
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Apprentice Automotive Technician, Fort McMurray
Fountain Tire
Fort McMurray, AB
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Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations

Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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