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Added 6 mins ago
R
Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
You lead with a growth mindset, focusing on what’s possible to acquire and develop a diverse and inclusive team, to deliver an exceptional client experience
Added 6 mins ago
JI
Appliance Sales Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 19 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Lead with empathy and integrity: Act with kindness, respect and care for colleagues, stakeholders and communities. Be authentic and transparent, making grounded decisions that balance…
Added 20 mins ago
TC
Assessment Manager (EU / NA)
Trindent Consulting
Canada
- Full-time
…benefits. Assessments range from c.3-6 weeks duration managing a team of 2-5 consultants to ensure that deliverables are completed on time, within labour and travel budgets, and to…
Added 20 mins ago
SC
Social Service Worker
Southbridge Care Homes
Port Hope, ON
- Full-time
Identify and respond to concerns of potential financial or emotional abuse, collaborating with the interdisciplinary team to address issues.
Added 20 mins ago
HH
Moncton PACS Administrator (N-B) PCN 1000053
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
Horizon Health Network in beautiful New Brunswick is looking for a PACS Administrator to join our team!
Added 20 mins ago
HH
Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258822
Horizon Health Network
Saint John, NB
- Part-time
…Heart Function Clinic. Working as part of an interdisciplinary team, the NP provides comprehensive assessment, diagnosis, treatment, chronic disease management, and patient education for…
Added 20 mins ago
LA
Six Sigma Black Belt
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
Our values - Customer First, Always; Entrepreneurial Spirit; Quality Without Compromise; One Team, Many Voices; Celebrate the Everyday; and Driven by Curiosity, Guided by Passion - shape…
Added 20 mins ago
PH
Business Analyst and Project Support
Provincial Health Services Authority
Vancouver, BC
- Full-time
…risk throughout the project lifecycle. Supports the Manager/Team Lead/Sr. Business Analyst by providing regular updates on the progress as well as any areas of risk associated with the…
Added 20 mins ago
TC
Maintenance Manager
TIGER Coatings North America
Guelph, ON
- Full-time
Ready to lead, improve, and keep things running?
Added 20 mins ago
A
Supervisor, Customer Service & Administration
ATCO
Yellowknife, NT
- Full-time
As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).
Added 20 mins ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
…and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. People build careers…
Added 35 mins ago
MC
RPO Account Leader
MCI Careers
Canada
- Full-time
…solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business…
Added 35 mins ago
FC
Technical Manager
Flatiron Construction Corp
St. Catharines, ON
- Other
As Technical Manager, you’ll lead the technical delivery of a major bridge construction project, owning design, construction methodology, interfaces, temporary works, and engineering…
Added 35 mins ago
FC
Project Manager - Bridge
Flatiron Construction Corp
St. Catharines, ON
- Other
Are you ready to take the lead on technically complex projects that build stronger, more resilient communities? As a Project Manager - Bridge, you will be at the forefront of driving…
Added 35 mins ago
E
Content Executive
Entain
Toronto, ON
- Full-time
Reporting to the Head of Content – Sport & Gaming ASE, you'll be part of the Content ASE team, managing sports content across our website modules for Sports Interaction, SI Ontario and SI…
Added 50 mins ago
HG
Subcontracts Manager
Hypertec Group
Montreal, QC · Saint-Laurent, QC
- Full-time
Hypertec is seeking a Subcontracts Manager to join our Supply Chain team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 50 mins ago
RM
Construction Leader - Borden
Redpath Mining Contractors and Engineers
Chapleau, ON
- Full-time
…experienced construction miners. The role of a Construction Lead Miner includes a wide variety of work such as forming, concrete work, vent doors, man doors, vent walls, sump installations,…
Added 50 mins ago
COOK
Southbridge Healthcare LP
Toronto, ON
Proven ability to provide direction and lead others within a busy environment.
Added 50 mins ago
Social Service Worker
Southbridge Healthcare LP
Port Hope, ON
Identify and respond to concerns of potential financial or emotional abuse, collaborating with the interdisciplinary team to address issues.
Added 1 hour ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
…Child Care as a leader in the field, leading the Child Care team in developing and implementing pedagogy and research that is situated and innovative , nationally recognized and working in…
Added 1 hour ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…
Added 1 hour ago
NF
Principal Consultant
NES Fircroft
Calgary, AB
- Full-time
Principal-Level Mindset: The ability to work independently, take ownership of your market, lead by example and contribute positively to the development of the wider team.
Added 1 hour ago
MD
Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Join our dynamic team at the Minnesota Department of Health (MDH), where your passion for public health can make a tangible impact on the well-being of all Minnesotans. The Financial…
Added 1 hour ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
Windsor, ON
- Full-time
…for clients, operators, and communities. Join a collaborative team where you can lead complex technical work, develop the next generation of professionals, and help shape the future of…

Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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