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Added 14 mins ago
Manager, Supply Planning
Canadian Blood Services
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Saint John, NB · St. John's, NL · Dartmouth, NS · Brampton, ON · Ottawa, ON · Toronto, ON
…strategies, establish standards and governance processes, and lead a team of planners and analysts. Working collaboratively with internal stakeholders and external partners, you will…
Added 14 mins ago
TM
Underground HD Mechanic / Maintenance Supervisor
Thyssen Mining
BC · ON
- Full-time
Lead and support preventative and scheduled maintenance programs.
Added 14 mins ago
CR
Project Manager - Business Development
Cando Rail & Terminals
Canada
- Full-time
…conjunction with the Senior Project Manager and the Business Development and Project teams; to develop and execute strategies for new and existing operations throughout the company. If you…
Added 14 mins ago
CR
Project Coordinator - Business Development
Cando Rail & Terminals
Canada
- Full-time
The Project Coordinator is responsible, in conjunction with the project manager and project team, to develop and execute strategies for new and existing operations throughout the company.…
Added 14 mins ago
GA
Director, Consolidation & Financial Operations
Gildan Activewear Inc
Montreal, QC
- Other
…Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and…
Added 15 mins ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Added 15 mins ago
M
Technology Program Management, Vice President
MUFG
Toronto, ON
- Full-time
…effective communication among business process owners, project team members, and all IT functions that participate in and impact project development…
Added 15 mins ago
K
Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 15 mins ago
M
People AI Solutions Designer
McKesson
Mississauga, ON
- Full-time
The People AI Solutions Designer is the builder. Where the People AI Deployment Lead readies HR processes for automation, the Solutions Designer takes that readied work and builds it -…
Added 15 mins ago
O&
Sous Chef - Offsite Catering
Oliver & Bonacini
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…only through the excellence, innovation and passion of our team members. If you are seeking a rewarding career that involves first rate training and education, mentoring and development,…
Added 15 mins ago
M
Sales Development Representative - Ottawa
Medfar
Ottawa, ON
- Full-time
As a Sales Development Representative (Province of Ontario), you will be involved in MEDFAR's sales activities. The incumbent will be involved in the business development and sale of MYLE,…
Added 29 mins ago
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva
Markham, ON
Data Pipeline Development: Lead the design and implementation of high-performance data pipelines using tools like dbt Core/Cloud, ensuring scalability and maintainability.
Added 29 mins ago
S
Release Manager
SkyAlyne
Ottawa, ON
- $45.5 to $52.5 CAD / hour
- Contract
Strong understanding of Software Development Life Cycle (SDLC) methodologies and release management best practices.
Added 29 mins ago
DR
Ready Mix Operations Manager
Dawn Recruiting Agency
Kitimat, BC
- Full-time
Our client is seeking an experienced Ready Mix Operations Manager to lead concrete supply operations supporting a major infrastructure project in Kitimat, British Columbia.
Added 29 mins ago
NG
Underground Geologist in Training
New Gold Inc.
Kamloops, BC
- Full-time
Coeur Mining attracts and hires highly skilled individuals. By joining our team, you can look forward to:
Added 30 mins ago
IG
Product Owner
Insight Global
Toronto, ON
- Contract
…partner and technology integration with the platforms. You will lead agile teams through the development lifecycle and ensure timely delivery of high-value…
Added 30 mins ago
IG
SAS Data Scientist
Insight Global
Toronto, ON
- Contract
…project requirements. Previous experience acting as a technical lead, SME, mentor, or coach within a development…
Added 30 mins ago
H
Principal Engineer
Hays
Sudbury, ON
- Full-time
…the future of mining through technology, responsible resource development, and a commitment to creating long-term value for employees, communities, and…
Added 30 mins ago
TS
Director, Program Management
The Salvation Army in Canada
Toronto, ON
- Full-time
…successful execution of complex projects. This player-coach will lead a team of Program/Project Managers responsible for aligning, coordinating, and executing TSA’s technology roadmap and…
Added 30 mins ago
G
Director, Consolidation & Financial Operations
Gildan
Montreal, QC
- Full-time
…Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and…
Added 30 mins ago
C
Senior Web Developer
Connexall
Toronto, ON
- Full-time
…Developer will be an integral member of Connexall's Marketing team, playing a key role in the development, maintenance, optimization, and continuous enhancement of the organization's…
Added 30 mins ago
T
Senior Engineering Manager
TekRek
Toronto, ON
- Full-time
…delivery across several product squads, each led by a technical lead, and act as Product’s main engineering partner for your area. The mandate is clear: diagnose what is slowing delivery,…
Added 30 mins ago
EC
Senior Account Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Account Manager to join our Sales team in the Prairies region.
Added 44 mins ago
P
Operations Supervisor - Continental Day Shift
Pliteq
Woodbridge, ON
- Full-time
Health, Safety & Regulatory Compliance: Enforce internal and legal standards (OHSA), mandate PPE, lead safety meetings and inspections, investigate workplace incidents, and report hazards…
Added 44 mins ago
P
Operations Supervisor - Continental Night Shift
Pliteq
Woodbridge, ON
- Full-time
Health, Safety & Regulatory Compliance: Enforce internal and legal standards (OHSA), mandate PPE, lead safety meetings and inspections, investigate workplace incidents, and report hazards…

Fire & Flower Inc.

Retail Experience Lead

Estevan, SK, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Organizational skills
Problem solving
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Alarm Systems
Team Leadership
Onboarding
Training
Product Knowledge
Sales Strategies
Retail Management
Data Entry

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