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Added 22 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
Carry out the administrative management of client files by managing agendas, scheduling appointments, and preparing client meetings
Added 22 mins ago
D
Registered Social Worker - MSW (Children and Teens)
DiveThru
St. Albert, AB
- Contract
Full-time administrative team to handle your bookings, payments, and forms - just show up!
Added 22 mins ago
D
Registered Social Worker - MSW (Children and Teens)
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AB · Edmonton, AB
- Contract
Full-time administrative team to handle your bookings, payments, and forms - just show up!
Added 22 mins ago
D
Registered Provisional Psychologist (Children and Teens)
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St. Albert, AB
- Contract
Full-time administrative team to handle your bookings, payments, and forms - just show up!
Added 22 mins ago
D
Registered Psychologist (Children and Teens)
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St. Albert, AB
- Contract
Full-time administrative team to handle your bookings, payments, and forms - just show up!
Added 22 mins ago
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Registered Provisional Psychologist (Children and Teens)
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AB · Edmonton, AB
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Added 22 mins ago
AH
Stores I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Added 22 mins ago
AH
Health Information Management Professional I
Alberta Health Services
Barrhead, AB
- Temporary
Added 22 mins ago
AH
Unit Clerk - Emergency
Alberta Health Services
AB · Edmonton, AB
- Part-time
…information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining…
Added 22 mins ago
AH
Administrative Support III
Alberta Health Services
Lethbridge, AB
- Part-time
The Administrative Support III Front Desk position provides a diverse set of activities for the Home Care management teams within Assisted Living Alberta, reporting directly to the Manager…
Added 22 mins ago
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Administrative Support III
Alberta Health Services
Lethbridge, AB
- Part-time
The Administrative Support III Front Desk position provides a diverse set of activities for the Home Care management teams within Assisted Living Alberta, reporting directly to the Manager…
Added 22 mins ago
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Program and Process Analyst, Talent Acquisition
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Added 22 mins ago
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Administrative Support IV
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Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
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Added 22 mins ago
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Unit Clerk - Postpartum
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Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining…
Added 22 mins ago
AH
Administrative Support III
Alberta Health Services
Camrose, AB
- Temporary
…communicating, exchanging, seeking and reporting information; providing administrative support to the office; acting as a resource to management and staff. This position requires a strong…
Added 22 mins ago
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Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Added 22 mins ago
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Event Centre - Food and Beverage Supervisor
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Calgary, AB
- Full-time
Accurately perform administrative tasks as required.
Added 22 mins ago
AH
Coordinator
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AB · Greater Edmonton Metropolitan Area
- Temporary
…physicians, clinical leaders, interdisciplinary teams, and administrative stakeholders. Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and database…
Added 22 mins ago
Accounts Payable Clerk
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Added 37 mins ago
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Associate - Economic Substance
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- Full-time
…relationships for a portfolio of clients in addition to providing administrative support to the Directorship…
Added 52 mins ago
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Functional Analyst – Enrolment Services (Bargaining Unit 179)
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Halifax, NS
- Full-time
Added 1 hour ago
NA
Business Support Assistant - CAMHS
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Business Support Team, providing comprehensive secretarial and administrative support to the In-Reach and Specialist Children’s Services teams. The role involves working independently for…
Added 1 hour ago
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Business Support Assistant - CAMHS
NHS Scotland
Saskatoon, SK
- Full-time
…Business Support Team, providing comprehensive secretarial and administrative support to the In-Reach and Specialist Children’s Services teams. The role involves working independently for…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…comfortably. At Leroux, we’ve got your back with excellent administrative and billing support, plus hands-on mentorship that really makes a difference. You'll be working alongside a…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…comfortably. At Leroux, we’ve got your back with excellent administrative and billing support, plus hands-on mentorship that really makes a difference. You'll be working alongside a…

Fire & Flower Inc.

Retail Experience Lead

Weyburn, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Negotiation
Objection handling
Time management
Data entry
Communication skills
Security alarm systems
Sales software
Team leadership
Compliance
Training
Inventory presentation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Data entry
Time management
Product knowledge
Retail sales principles
Leadership
Provincial Cannabis Certification

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