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Added 7 mins ago
C
Engineering -Flight Control Laws Design
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- Full-time
Support CLaws, autopilot, and navigation design development for R&D projects
Added 38 mins ago
VB
Controller
Vaco by Highspring
Victoria, BC
- $125,000 to $145,000 CAD / year
- Full-time
…tax compliance, and the operational accounting processes that support segmented P&Ls and project accounting across HVAC, plumbing, electrical, and refrigeration. The Controller leads the…
Added 53 mins ago
BG
Service Writer - Peterbilt
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London, ON
- Full-time
Close work orders promptly and accurately to support efficient billing and record-keeping.
Added 1 hour ago
AC
Desktop Support Technician I (Full-Time, Permanent) Winkler
Access Credit Union
Winkler, MB · Corporate Office (General)
- Full-time
The Desktop Support Technician I acts as the support between end users and the computer environments. Responsibilities include network maintenance; computer software and hardware…
Added 1 hour ago
KG
Technical Support Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Contract
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Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Weyburn, SK
Manual dexterity required to use desktop computer and peripherals.
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Estevan, SK
Manual dexterity required to use desktop computer and peripherals.
Added 1 hour ago
Interim Retail Experience Lead
Fire & Flower Inc.
Spruce Grove, AB
Manual dexterity required to use desktop computer and peripherals.
Added 1 hour ago
SB
Customary Care Supervisor - Sandy Bay main office
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- Full-time
Review and recommend approval for family support plans, voluntary placement agreements, homemakers, and daycare arrangements within two weeks of receiving documentation.
Added 2 hours ago
FI
Payroll Manager/ Lead - SAP/ECP
FP Inc.
Toronto, ON · Scarborough, ON
- $40 to $50 CAD / hour
- Contract
Documents the full end-to-end year-end process, including process maps, desktop procedures, roles and responsibilities, key controls, and timelines, so the process is repeatable and ready…
Added 2 hours ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
AB · Edmonton, AB
- Full-time
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Added 2 hours ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Added 2 hours ago
K
SEM Specialist
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- Full-time
Monitor budgets, pacing, and performance to support investment decisions for internal teams and client partners
Added 2 hours ago
Service Desk Technician - Tier 2 "V" (2026-13-41)
University of Windsor
Windsor, ON
Three (3) years of desktop support or related technical client service experience
Added 2 hours ago
J(
GIS Systems Analyst
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
- Contract
Johnson Service Group (JSG) is currently looking for a GIS Systems Analyst to support our client’s Corporate IT GIS team across a variety of application-focused IT initiatives supporting…
Added 2 hours ago
K
SEM Specialist
Klick
Toronto, ON
- Full-time
Monitor budgets, pacing, and performance to support investment decisions for internal teams and client partners
Added 3 hours ago
PQ
Help Desk Analyst
Prime Quadrant
Toronto, ON
- $70,000 to $85,000 CAD / year
- Full-time
1–2 years of experience in an IT helpdesk, technical support, desktop support, or similar role.
Added 3 hours ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
…Specialist is responsible for providing scientific and technical support to assess and manage wildfire hazards. This role involves advanced data management, analysis, and project management…
Added 3 hours ago
PH
Coding Application Specialist, Coding Services
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Added 3 hours ago
RB
Senior Manager - WM Business Risk
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager, Business Risk, provides support to RBC Wealth Management (WM) Canada’s Operational Risk management leadership, by providing expertise, advice and counsel, enhancing…
Added 4 hours ago
B
Desktop Publisher/Graphic Designer - Adobe/Banking
BeachHead
Toronto, ON
- $17.6 to $30.43 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Desktop Publisher/Graphic Designer - Adobe/Banking to create, format, and produce high-quality business documents and…
Added 4 hours ago
Y
Associate Technical Account Manager
Yardi
Toronto, ON
- $69,600 to $73,100 CAD / year
- Full-time
…ATAM, your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products.…
Added 4 hours ago
T
Technicien De Service Sur Site/field Service Technician
TEKsystems
Longueuil, QC
- $25 to $35 CAD / hour
- Full-time
Added 4 hours ago
BU
I.T.C. Infrastructure Technologist
Brandon University
Brandon, MB
- Full-time
…of the City’s computing and communication infrastructure to support all municipal government operations. This includes optimizing networks, servers, and related components for high…
Added 4 hours ago
P
Engineer In Training
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Fully support Process Engineers in development of internal sub processes

Fire & Flower Inc.

Retail Experience Lead

Weyburn, SK, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Negotiation
Objection handling
Time management
Data entry
Communication skills
Security alarm systems
Sales software
Team leadership
Compliance
Training
Inventory presentation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Data entry
Time management
Product knowledge
Retail sales principles
Leadership
Provincial Cannabis Certification

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